Internet Reporting Service

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We encourage all Canadians to sign up for direct deposit to avoid delays. Direct deposit is the most efficient and surest method of payment that will not be impacted by a postal disruption.

In the event of a Canada Post service disruption, Employment Insurance (EI) clients who cannot sign up for direct deposit can call the EI Call Centre to get their cheque re-issued.

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The Employment Insurance Internet Reporting Service allows you to submit your EI report using the Internet. During the life of your claim, you will be asked to complete reports to demonstrate your continuing entitlement. EI Internet Reporting Service is the electronic service that allows you to do this easily over the Internet.

How to navigate without problems

  • If you disconnect or exit the report before completing it, your information will not be saved and you will need to start over.
  • Any missing or incomplete information will prevent your report from being accepted for processing. Make sure that you have all your information ready to enter before you begin your report.
  • If you stay on one page for over 10 minutes, your session will be disconnected.
  • Do not leave your computer unattended while logged on to your on-line report.
  • When you have finished your report, end your session by clicking on Log Out.
  • Clear your browser's cache after each session. Each time you access the Internet, your browser automatically saves a copy of the web pages you've visited. Diligently clearing your browser's cache after each session is an important step in safeguarding your account information.
  • If you receive an error 404 message when logging in to the Internet Reporting Service this could be related to your browser; the following are possible solutions:
    • Clear your browser’s cache;
    • Delete the cookies from your browser;
    • Use another browser.
  • If you are using Internet Explorer, please ensure that Compatibility View is not turned on. To determine if Compatibility View is turned on for the Internet Reporting System application, navigate to the Login page then perform the following steps:
    • Click on the Tools menu and look for Compatibility View.
    • If there is no check mark next to Compatibility View then it is turned off and Internet Explorer should work. If there is a check mark next to Compatibility View, click on Compatibility View to remove the check mark and turn off Compatibility View.

How to access the Internet Reporting Service

You will need to enter your Social Insurance Number (SIN), Access Code and province of residence. Shortly after you file your application for benefits, we will mail you an EI benefit statement. The statement includes your Access Code (4 digit number which is printed on the shaded area at the top of the benefit statement). Your Access Code is needed to submit your required bi-weekly reports and to get information about your claim.

Please note that by providing and submitting your SIN and Access Code, you will be deemed to have signed your on-line report. Keep your Access Code safe and store it separately from your SIN.

To complete your report, you will need the following:

Work and Wages

If you worked during the period covered, the dates and the number of hours that you have worked, the telephone number of all employers for whom you worked and your total earnings before deductions (including tips and commissions) earned for each calendar week of the period.

You need to report your actual earnings to avoid repayment situations. Remember, you must always declare your earnings before deductions in the week(s) in which they are earned. For example:

  • If you have worked in a particular week and will be paid later, you must declare the number of hours worked and earnings before deductions in the week that you actually worked.
  • If you have worked in a particular week and will not be paid for it, you must declare the number of hours worked in the week that you actually worked.

When reporting your earnings for each calendar week (Sunday to Saturday) round to the nearest dollar.

  • For example if your earnings were $125.49 then enter $125. If your earnings were $125.50 then enter $126.

Report only full hours worked for each calendar week (Sunday to Saturday).

  • For example if you worked 38 hours and 15 minutes in a week then enter 38 hours. If you work 38 hours and 45 minutes enter 38 hours.

If you started full time work, the exact date that you started. You need to report all employment, whether you work for someone else or for yourself. You also need to notify us of any separation from employment and the reason for separation.

Training

If you attended school or training, the number of hours that you were in training and the amount of any training allowance received. Do not include allowances for living away from home, commuting, travel or dependent care.

Availability

If you were unavailable for work (for example, out of the country, on vacation or not looking for work for any reason) or you were incapable of working (illness or injury) you will need to provide the dates. You must also report any absence from your area of residence/or any absence from Canada.

You need to answer all the questions presented truthfully. Remember that providing false information is considered fraud and is punishable by law. If you make a mistake during your on-line session, you will be able to make corrections before submitting your report. If you discover that you made a mistake after you have submitted your report, it is important that you let us know as soon as possible; otherwise you may have to pay back the benefits you received. You can contact us:

  1. at 1-800-206-7218, Monday to Friday from 8:30 am to 4:30 pm, and press "0" to speak to a representative;
  2. in writing to your Service Canada Centre; or
  3. in person to your Service Canada Centre.

Our standard way of paying benefits

Did you know your cheque could be delayed in the event of a flood, a labour disruption or even a snow storm? For the most efficient and surest method of payment, sign up for direct deposit at servicecanada.gc.ca/direct_deposit.

Direct Deposit is our standard way of paying your EI benefits.

  • Your payment is deposited directly to your bank account 2 business days after you complete your report using the Internet Reporting Service.
  • The deposit to your bank account is your record of payment.

Don't forget, if your bank account information changes or if you move, it is important that you let us know as soon as possible.

If you are not yet receiving your EI payment by Direct Deposit

To apply for Direct Deposit, you need your complete bank account information, as shown on your cheque or bank statement. Once you have this information:

  • Go to My Service Canada Account. After you login to My Service Canada Account, select “View / change my direct deposit” to complete the direct deposit information required; or
  • Call our telephone information service at 1 800 206-7218, from 8:30 am to 4:30 pm, and choose the option "0". A representative will then ask you to provide your bank account information; or
  • Visit your Service Canada Centre to apply for Direct Deposit and provide the required information.

Job Search

To help with your job search, links to Job Bank services will be available at the end of your reporting session. Job Bank is the Government of Canada’s source for jobs and job market information.

Security Warning

If you are using this service on a shared computer in a public area (for example public kiosk or library), please do not leave the computer unattended while accessing this service, and please ensure to protect your Social Insurance Number (SIN) and access code when logging in. Before leaving the computer, it is also important that you fully log out of the application, clear your browser's cache and close down your browser. These precautions will ensure that no one else can access any personal information you may have entered.

Privacy notice statement

The information you provide is collected under the authority of the Employment Insurance Act (1996) to determine your eligibility for Unemployment Benefits (including Family Supplement) Employment Benefits, employment services and training. Completion is voluntary; however failure to complete this form will result in you not being considered for the aforementioned benefits. The information will be retained in "Personal Information Bank(s) "ESDC-PPU-150", "Insurance Claim File-Local Office" and/or "ESDC-PPU-293", "Employment Benefits and Support Measures" and will be used and disclosed in accordance with the conditions listed therein. For Employment Benefits, services and training, this may include the provision of information to your province/territory for the administration of the Labour Market Development Agreements or to third party service providers.

Under the provisions of the Privacy Act, individuals have the right to protection of, and access to, their personal information. Instructions for obtaining your personal information are outlined in the government publication entitled Info Source, a copy of which is located in all Employment and Social Development Canada (ESDC).

Questions or comments regarding this policy or the administration of the Privacy Act in Employment and Social Development Canada (ESDC) may be directed to the Coordinator (mailto:nc-fas-sfa-atip-aiprp@hrdc-drhc.gc.ca), Access to Information and Privacy.

Please note that by providing and submitting your SIN and Access code, you will be deemed to have signed your on-line report. Keep your Access Code safe and store it separately from your SIN.

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