EI Regular Benefits - While on EI

7. While on EI

You may be able to work while receiving EI regular benefits. When you work and receive benefits at the same time, you must report your work earnings and hours for each week you work, in the week in which the work occurred.

If you receive other payments while receiving EI, some types of earnings will be deducted from your EI benefits, while other types of income have no impact on your EI benefits.

Outside of Canada while on EI

You are not usually eligible to receive regular benefits while you are away from Canada. However, you may receive regular benefits if you show that you are available for work in Canada while abroad. You must also notify Service Canada of your travel by filling out a travel form on My Service Canada Account (MSCA) or through your bi-weekly report.

You can be outside Canada for a period of seven consecutive days for the purpose of:

  • attending the funeral of a member of your immediate family or a close relative
  • accompanying a member of your immediate family to a medical facility, provided that the treatment sought is not readily available in the family member's area of residence in Canada
  • visiting a member of your immediate family who is seriously ill or injured
  • attending a bona fide job interview

You can be away from Canada for a period of 14 consecutive days for the purpose of conducting a bona fide job search.

If you indicate that you have taken measures to be reached if an employment opportunity presents itself during your absence and that you are able to return to Canada within 48 hours, we will accept that you have proven your availability.

One measure we take to enforce this rule is to compare EI information with information from the Canada Border Services Agency. If we find you have been out of the country while collecting benefits, we will determine whether you were entitled to receive those benefits. If you were not entitled to receive them, we will calculate how much we overpaid you, and you will then have to repay the benefits.

We may also impose penalties of up to three times your weekly benefit rate or three times the amount of your overpayment. As well, you may have to work more hours or, in the case of fishing benefits, you may need more insurable earnings to qualify for benefits in the future.

What support is available to help you find a job

Learn about the Connecting Canadians with Available Jobs (CCAJ) initiative and sign up to receive job alerts.

You can try out the new Job Alerts service from Job Bank. By subscribing, jobs that match your criteria will be emailed to you twice daily!

Where can you get more information about your Employment Insurance claim

Information about your Employment Insurance (EI) claim can be obtained through My Service Canada Account.

Changing your address or requesting direct deposit information

Using My Service Canada Account is the most convenient way to update your personal information, including your mailing address, telephone number, and banking information for direct deposit.

If you don't already have an account, you can easily create one using your four-digit EI access code (printed in the shaded area at the bottom of your benefit statement).

Receiving regular benefits and other types of EI benefits at the same time

You can receive up to 50 weeks of benefits when regular benefits are combined with maternity, parental, sickness, compassionate care or benefits for parents of critically ill children (PCIC) in the same benefit period. However, you can’t receive more than one type of benefit at the same time.

Who can take care of an EI claim on your behalf

If you are unable to manage your own affairs due to health problems, a person other than an Employment and Social Development Canada (ESDC) employee may be appointed to act on your behalf. In that case, the form Appointment of Representative must be completed and returned with your EI application.

If you are eligible for EI, ESDC will authorize the payment of benefits to the representative acting on your behalf.

Requesting EI payments on behalf of a deceased person

When a person dies, Employment Insurance (EI) benefits payable to that person up to and including the day of the death may be paid to the legal representativeFootnote 1, or to a person authorized to inherit property of the deceased person.

If the deceased person had not applied for EI benefits, the legal representative must do the following, in the name of the deceased person, before benefits can be paid:

If the deceased person was receiving EI benefits before death, the legal representative must complete the form Request for Payment of Benefit on Behalf of a Deceased Person to cancel these benefits.

If EI benefits are paid after the death of someone in your family, the legal representative must repay the overpayment by making a cheque or money order to the Receiver General for Canada and sending it to the nearest overpayment recovery office.

What is work sharing?

The EI Work Sharing program assists employers and employees facing lay-offs due to a decline in production. With the work sharing agreement, available work is redistributed through a voluntary reduction in hours worked by all employees within one or more work units. This enables the employer to retain a full work force on a reduced work week, rather than laying off part of his or her work force. Employees are able to remain on the job and maintain skills and working habits and avoid uncertainties and hardship associated with total unemployment. 

Money owing

Deductions can never be taken for money owed directly to a person or company. However, deductions can be taken from your EI benefits to repay money you owe, if:

  • you received an overpayment from EI;
  • you received an advance or assistance from the Government of Canada or any of its agencies, a provincial or municipal government, or any other authority and an arrangement has been taken with EI for the deduction. Your consent must be given in writing to the deduction and payment by EI. Example: you received an advance from a Social Services agency while waiting for your EI benefits to start;
  • the Department of Justice issued a court order, according to the Family Orders and Agreements (FOA) Enforcement Assistance Act. Your EI benefits are garnished and forwarded to the Department of Justice that ensures payment to your spouse / dependents, according to the existing court order.
  • The Canada Revenue Agency (CRA) may collect taxes owing according to the Income Tax Act, the Excise Tax Act or other provisions enforced by the CRA. Any taxes owing to federal or provincial governments may be garnished from your EI benefits.

Protecting Employment Insurance—with your help

Service Canada works to protect the EI program from misuse. One of the ways we do this is by working with employers and claimants to ensure the accuracy of the information we receive. With your help, we can reduce the amount of misuse and ensure that the EI program is used as it should be—as a program that provides temporary financial assistance to individuals who qualify.

A mistake is an unintentional act. We know claimants can make mistakes when filing their reports. Common mistakes include:

  • estimating weekly earnings instead of putting in the actual amount earned;
  • declaring net earnings instead of gross earnings;
  • forgetting to declare all the earnings received;
  • writing or entering the wrong number when reporting earnings; or
  • adding the number of hours or amount of earnings incorrectly.

Some mistakes can delay benefit payments, while others can affect the amount of benefits you receive—meaning you were paid more or less than you were entitled to receive.

For example, estimating your earnings can have the following effects:

  • If you estimated your earnings for one week and your estimate was higher than the earnings you actually received, your benefit amount will be less than it should have been. If this happens, let us know and we will adjust your file to make sure you receive all the benefits to which you are entitled.
  • If you estimated your earnings for one week and your estimate was lower than the earnings you actually received, your benefit amount will be higher than it should have been. Let us know if this happens. You will have to repay the excess amount, but we will ensure that repaying it causes no undue hardship. As well, we will adjust your file to reflect your accurate information.

If you notice a mistake on a completed form or report, or if there is a change in your circumstances that could affect your EI claim, tell Service Canada immediately. This will help prevent any future problems with your claim.

Misrepresentation

If you knowingly withhold information, make misleading statements, or misrepresent the facts to make a false claim for benefits, this is considered misrepresentation. You could face severe monetary penalties or prosecution. This could also affect your future benefits. However, if you disclose your actions to Service Canada before an investigation begins, we may waive any monetary penalties and prosecutions that might otherwise apply.

Consequences of misrepresentation

Interest on debt

When EI claimants receive benefits to which they are not entitled, the amount of the overpayment counts as a debt that must be repaid.

Service Canada charges interest on this debt when it results from claimants who knowingly withhold information or make false or misleading representations or statements. However, we do not charge interest on debt that results when Service Canada makes an error in the benefit payment.

The rate of interest is the Bank of Canada average rate plus 3%. Interest is calculated daily and compounded monthly.

Penalties

A penalty may be imposed on a claimant, an employer, or an individual acting on their behalf in relation to a claim for benefits when he or she has:

  • knowingly made false or misleading representations or statements; or
  • completed a statement without declaring essential information.

Here is an example of a situation where penalties may be imposed:

An EI benefit claimant goes on an ocean cruise for a month and arranges for a friend to conceal their absence by signing and returning two EI claimant reports. As a result, the claimant illegally received $350 in benefits for each of the four weeks of the cruise. After investigation, we find that this was the first time the claimant and the friend had misused the EI system. As well, we find that they both knew that what they did was illegal but they did it anyway.

In this case, the claimant will have to repay $1,400 (four weeks of benefits at $350 per week) and may have to pay a penalty of $700 ($350 for each of the two false reports filed during the holiday). The friend may also have to pay a penalty of $700 for the illegal act of filing two false reports on behalf of the claimant.

There are many situations when a penalty may apply, and the amount could become very high. Depending on the circumstances, the maximum penalty could be up to three times the amount of the overpayment, three times the weekly benefit rate for each incident of misrepresentation, or three times the maximum benefit rate.

Violations

Claimants who misuse the EI program and were assessed a violation may need more insurable earnings or hours to qualify for benefits in the future. The required amount rises based on the number and seriousness of misrepresentations that have been recorded in the five-year period before the start of their claims.

Rights and responsibilities

The EI program guarantees certain rights. There are also some basic responsibilities, for both you and Service Canada.

You have the right to:

  • file a claim for EI benefits;
  • receive any benefits that are owing to you;
  • request a reconsideration of any decisions we make about your benefits that you find unsatisfactory;
  • see any government record that contains your personal information; and
  • be served in the official language of your choice.

As a claimant of EI benefits, your responsibilities include:

  • be capable of and available for work and unable to obtain suitable employment;
  • actively search for and accept offers of suitable employment. For further information on what constitutes suitable employment, visit the Employment Insurance section of the Canada.ca website;
  • conduct job search activities that increase your opportunities to find suitable employment, such as:
    • assessing employment opportunities;
    • preparing a résumé or cover letter;
    • registering for job search tools or with electronic job banks or employment agencies;
    • attending job search workshops or job fairs;
    • networking;
    • contacting prospective employers;
    • submitting job applications;
    • attending interviews; - undergoing evaluations of competencies.
  • keep a detailed record as proof of your job search efforts to find suitable employment as we may ask you to provide that proof at any time. Therefore you must keep your job search record for 6 years;
  • you are not required to have employers sign your job search form or provide you with a letter confirming that you have applied for a job;
  • let us know when you refuse any offers of employment;
  • report all periods when you are not available for work;
  • keep your appointments with our office;
  • notify us of any separation from employment and the reasons for the separation;
  • accurately report all periods of incapacity;
  • obtain a medical certificate that confirms the duration of your incapacity;
  • provide all other required information and documents;
  • report any absences from your area of residence and/or any absence from Canada;
  • report all employment, whether you work for someone else or for yourself;
  • accurately report all employment earnings before deductions, in the week(s) in which they were earned, as well as any other monies you may receive.

Your employer

If we decide to pay you benefits even if you quit, were fired for misconduct, refused work, or are involved in a labour dispute, we will notify your employer. If an employer believes that our decision is not justified, he or she can request a reconsideration of that decision.

Service Canada's responsibilities

At Service Canada, we are responsible for:

  • giving you prompt and courteous service;
  • advising you of the programs and services that are available to you;
  • serving you in the official language of your choice;
  • determining if you are eligible to receive benefits—that is, whether or not you meet the qualifying conditions specified in the Employment Insurance Act and Regulations—and determining how many weeks of benefits you can receive;
  • processing all claims within the same timeframe;
  • issuing your first payment no later than 28 days after the date we receive your application, if you have provided us with all the required information and if you are eligible for benefits;
  • giving you accurate information about your claim, including how you can share parental benefits with your EI-eligible spouse or partner and compassionate care benefits with other EI-eligible family members, and whether or not you will need to serve a two-week waiting period; and
  • letting you know about decisions we've made about your claim and explaining the process to follow if you disagree with a decision.

Contacts and other useful information

EI Telephone Information Service

The EI Telephone Information Service is an automated telephone service that is available 24 hours a day, seven days a week. If you would prefer to speak to a representative, call 1 800 531-7555 between 8:30 a.m. and 4:30 p.m., Monday to Friday, and press "0." You can get general information about the EI program, the Social Insurance Number (SIN), and your specific EI claim.

Information about your claim is updated every morning from Monday to Friday. To access information about your EI claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for EI benefits.

My Service Canada Account

My Service Canada Account allows you to view and update your EI information in one place using a secure website. With My Service Canada Account, you can:

  • confirm any decision made about your EI application
  • see details on your payments and deductions
  • sign up for direct deposit
  • view and update your personal information, including your mailing address, telephone number, and banking information for direct deposit
  • view your EI tax information slips
  • view all Records of Employment that your employers have submitted electronically in the last two years
  • view and print your Canada Pension Plan Statement of Contributions and benefit estimate
  • register to access EI special benefits for self-employed people

How you register for My Service Canada Account

Before you register, you must have your four-digit EI access code (printed in the shaded area at the bottom of your benefit statement). You can then register for My Service Canada Account. It will take about 10 minutes to complete the registration process.

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