Telephone Reporting Service
Possible Canada Post service disruption: Important notice
We encourage all Canadians to sign up for direct deposit to avoid delays. Direct deposit is the most efficient and surest method of payment that will not be impacted by a postal disruption.
In the event of a Canada Post service disruption, Employment Insurance (EI) clients who cannot sign up for direct deposit can call the EI Call Centre to get their cheque re-issued.
The Employment Insurance Telephone Reporting Service is an electronic service that allows you to submit your EI reports using a phone with Touch-toneTM service. During the life of your claim, you will be asked to complete reports to demonstrate your continuing entitlement. The EI Telephone Reporting Service is the electronic service that allows you to do this easily over the telephone.
Dial the toll-free number: 1-800-531-7555, to access the Telephone Reporting Service.
Our standard way of paying benefits
Direct Deposit is our standard way of paying your EI benefits. If you are hearing impaired, or if you don't have access to a phone with Touch-ToneTM service, you may not be able to use the Telephone Reporting Service. You may wish to use our Internet Reporting Service instead.
The Telephone Reporting Service is available throughout Canada and can be accessed 24 hours a day, 7 days a week. Although the Telephone Reporting Service is available to accept your call on Friday morning for weekend reporting, reports called in Friday are not processed until Sunday afternoon. Friday is always the busiest time for trying to file your EI report using the Telephone Reporting Service and a busy signal may occur. Whether you place your call on Friday, Saturday or on Sunday before 3:00 PM, your report will be processed Sunday afternoon.
How the Telephone Reporting Service works
- An interactive demonstration is available to assist you. Call 1-800-531-7555 and select option 1.
- Your Social Insurance Number (SIN), combined with your Access code, is your electronic signature making you responsible for the information provided.
- Using a phone with Touch-ToneTM service, you answer a series of questions about your employment status.
- The telephone reporting service will tell you when your report is due.
Follow these steps to complete your report by telephone:
- Dial 1-800-531-7555 using a phone with Touch-ToneTM service. Cellular and cordless phones will not assure your privacy and security.
- Select option "2" to file your EI report.
- Enter your Social Insurance Number (SIN) and Access code.
- Follow the instructions as the system guides you through the questions to complete your report.
- The system will ask you to confirm your answer to each question.
- Hang up when the Telephone Reporting Service confirms: "You have successfully input your report" and tells you when you can input your next report. Mark this date on your calendar.
It is important to call in your reports as soon as they are due to ensure prompt payment of benefits. If you do not complete your reports within 3 weeks of the date you are told to call in the next report, you risk losing benefits.
Access the instructions on when and how to complete your reports with our Telephone Reporting Service or our Internet Reporting Service.
Please note that by providing and submitting your SIN and Access Code, you will be deemed to have signed your electronic report. Keep your Access Code safe and store it separately from your SIN.
How Direct Deposit works
- Your payment is deposited directly to your bank account 2 business days after you complete your report using the Telephone Reporting Service.
- The deposit to your bank account is your record of payment.
- If you have not yet supplied your complete bank account information you can do it now.
What you need to know if you worked
1. Hours worked each calendar week of the report. Do not enter partial hours. Example:
- 38 hours 15 minutes = 38
- 38 hours 45 minutes = 38
2. Your pay before deductions for each calendar week, rounded to the nearest dollar. Example:
- If you earned $125.49, enter 125
- If you earned $125.50, enter 126
3. The ten digit phone number of each employer for whom you worked during the reporting period. This is the area code and phone number. Do not enter "1" before the area code.
Tip: Use the reporting calendar to keep track of your earnings and hours worked.
If you attended school or training, the number of hours that you were in training and the amount of any training allowance received. Do not include allowances for living away from home, commuting, travel or dependent care.
Availability for work
If you were unavailable for work (for example, out of the country, on vacation or not looking for work for any reason) or you were incapable of working (illness or injury) you will need to provide the dates. You must also report any absence from your area of residence/or any absence from Canada.
If more information is needed regarding your report by phone you will either be transferred to a representative to finalize your report or asked to call back during business hours.
You need to answer all the questions presented truthfully. Remember that providing false information is considered fraud and is punishable by law. If you make a mistake during your telephone session, you will be able to make corrections before submitting your report. If you discover that you made a mistake after you have submitted your report, it is important that you let us know as soon as possible; otherwise you may have to pay back the benefits you received. You can contact us:
- at 1 800 206-7218, Monday to Friday from 8:30 am to 4:30 pm , and press "0" to speak to a representative;
- in writing to your Service Canada Centre; or
- in person to your Service Canada Centre.
Remember, to avoid repayment situations be sure to report all your earnings in the weeks they are earned. If you find that you made a mistake after you have completed your report, call our telephone information service at 1 800 206-7218, from 8:30 am to 4:30 pm, and press "0" to speak to a representative.
If you are not yet receiving your EI payment by Direct Deposit
To apply for Direct Deposit, you need your complete bank account information, as shown on your cheque or bank statement. Once you have this information:
- Go to My Service Canada Account. After you login to My Service Canada Account, select “View / change my direct deposit” to complete the direct deposit information required; or
- Call our telephone information service at 1 800 206-7218, from 8:30 am to 4:30 pm, and choose the option "0". A representative will then ask you to provide your bank account information; or
- Visit your Service Canada Centre to apply for Direct Deposit and provide the required information.
Don't forget, if your bank account information changes or if you move, it is important that you let us know as soon as possible.
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