About My Service Canada Account

Personal information

To ensure that your personal information is protected and that you have secure access to online information and services through My Service Canada Account, you will need to validate your identity. This is done through the registration and validation process for My Service Canada Account.

Services available in My Service Canada Account

You can use My Service Canada Account to access your information regarding Employment Insurance, Canada Pension Plan, and Old Age Security:

  • Employment Insurance information
  • Tax information slips
  • Canada Pension Plan Statement of Contributions
  • Personal information
  • Direct Deposit

While logged into MSCA, you can select services that are external to My Service Canada Account. Once these services are selected, you will be prompted to confirm if you wish to leave your MSCA session.

Logging-in to MSCA

Partner login

A Sign-In Partner login allows users to log on to MSCA using login information they may already have with a participating bank (i.e. card number and password). At this time, the Royal Bank of Canada, BMO Financial Group, CHOICE REWARDS MasterCard, Desjardins Group, Scotiabank, Tangerine and TD Bank Group are participating in the service.

Logging in with your GCKey

GCKey is a unique login solution that allows users to communicate securely with online enabled government programs and services. GCKey is offered as another choice for users who cannot or choose not to log on to MSCA using their bank’s login process.

Personal access code (PAC)

The personal access code (PAC) is a unique seven-character code issued by Service Canada. It is required to validate the identity of first-time users of My Service Canada Account and ensure the security and confidentiality of your personal information.

You may apply for a PAC from Service Canada online. You should receive your PAC by mail within 5 to 10 business days after making your request. You can also contact us by telephone at 1-800-277-9914, or in person at a Service Canada Centre, to receive a PAC immediately.

Keep this code private and secure, and save it for future use.

Receive a PAC

To receive your PAC, you must provide the following information:

  • your Social Insurance Number (SIN);
  • your first name;
  • your last name;
  • your date of birth;
  • your mother's maiden name; and
  • your postal code and address information.

We ask for your postal code and address information to confirm that the information we have for you is accurate. This address is used to mail your PAC to you. If the postal code you provide does not match the postal code we have for you, then for security reasons, we will not mail your PAC.

Receiving a PAC without requesting one

We want to make it easier for Canadians to access our programs and services, and we also want you to have more choices in how you access them.

Service Canada sends a letter with a PAC to Canadian residents who applied and were approved for Canada Pension Plan retirement benefits. A letter is also sent to Canadian residents whose disability benefits are converted to retirement benefits when they reach age 65. A PAC letter is sent only to new applicants who have not already requested and received a PAC.

Receiving a PAC if living outside of Canada

You can get a PAC if you live outside of Canada. You may apply for one from Service Canada online, or by telephone at 1-800-277-9914.

Receiving a PAC by email

We currently do not have the capability to receive or send secure email. PACs requested online are sent by regular mail.

Checking status of a PAC request

You can contact us and speak to one of our agents over the phone.

Disabling your PAC

To disable your PAC, please contact us and speak to one of our agents over the phone.

Once you have disabled your PAC, you will no longer be able to use it.

You must obtain a new PAC if you decide that you want access to your My Service Canada Account. As a security feature, the only way you can obtain a new PAC is to contact us. You will have to use this new PAC to validate your identity with My Service Canada Account.

Employment Insurance (EI) access code

The EI access code is a four-digit code issued by the Employment Insurance Commission and is mailed to you shortly after you apply for EI benefits. It can be found on your first EI Benefit Statement and is used to complete your bi-weekly EI reports. To ensure the security and confidentiality of your personal information, the EI access code is also used to validate your identity the first time you use My Service Canada Account.

Make changes to or lost EI access code

Call our telephone information service at 1-800-206-7218 between 8:30 a.m. and 4:30 p.m. (Monday to Friday) or go to your nearest Service Canada Centre to obtain or change your EI access code.

You will be asked questions to validate your identity before a new EI access code is issued.

Receiving an EI access code if you live outside of Canada

You will receive an EI access code in the mail after applying for EI benefits.

Did not receive your EI access code by mail

If you did not receive your EI access code in the mail, call our telephone service at 1-800-206-7218 from 8:30 a.m. to 4:30 p.m. (Monday to Friday). You will be asked questions to validate your identity before a new access code is issued.

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