Canada Pension Plan (CPP) and Old Age Security (OAS) information in MSCA

View/change personal information while residing out of Canada

If you have or had an address or payment destination outside Canada or are receiving Canada Pension Plan or Old Age Security benefits in part under an international agreement, you will only be able to view your information online. This service will not allow you to make any online changes to your personal information at this time. To update your personal information, you can contact us and speak with one of our agents over the phone.

Change payment destination

Change the payment destination for your Old Age Security or Canada Pension Plan benefits by selecting “View / change my payment destination (Direct Deposit)” from My Service Canada Account. From there, you will be able to change your banking information and the effective date of the change.

Once you have received your Transaction Confirmation, you may use the link at the bottom of the page to view your changes immediately.

Note:

Changes to your payment destination must be made at least one month in advance of payment. When choosing an effective date for your new payment destination, you must ensure the date you are choosing is one month after the current month.

For example, if you want your January payment to be sent to a new destination, your new effective date should be no later than December 31.

If you provide the information close to, or past the first day of the month, you might miss the cut-off date. We suggest that you contact us to verify that your change will take effect on the requested date before making any changes.

Change address for correspondence

You can change your address for your correspondence by selecting “View / change my address” from My Service Canada Account. From there, you will have the option of changing your address and the effective date of the change.

Once you have received your Transaction Confirmation, you may use the link at the bottom of the page to view your changes immediately.

Update name, marital status, or date of birth online

MSCA does not provide this type of update to be done. To update this information, you can contact us and speak with one of our agents over the phone.

Old address appearing in “View/change my address” service after changing address

We apologize for the inconvenience. To correct this, you can contact us and speak with one of our agents over the phone.

Receiving benefits from the Retraite Québec (the Quebec Pension Plan) and viewing/updating personal information online

You will not be able to use this service to make changes to your Retraite Québec records.

You should contact the Retraite Québec directly at 1‑800‑463‑5185 to enquire about making changes to your records. More information is available on the Québec Pension Plan web site, or you can write to them with your request at:

Retraite Québec
Service des cotisants
CP 5200
Québec (Québec)  G1K 7S9

Canada Pension Plan Statement of Contributions printed from MSCA is legal/official documentation

The online printed version of your Statement of Contribution is considered a legal document, unless otherwise contested in court. If the online printed version of your Statement of Contributions is being contested for legal purposes, you may request that an official Statement of Contributions be mailed to you by using the CPP Statement of Contribution online service or by contacting us.

MSCA and Statement of Contributions to the Quebec Pension Plan

If you have contributed to the Canada Pension Plan and the Quebec Pension Plan and live outside of Quebec, then this information will be on your CPP Statement of Contributions. However, if you have contributed to the Quebec Pension Plan only, or have contributed to both plans but currently live in the province of Quebec, you must contact the Retraite Québec to request a separate Statement of Participation in the Quebec Pension Plan.

If you currently live outside of Canada and your last contribution was made to the Quebec Pension Plan, you must also contact the Retraite Québec to request a separate Statement of Participation in the Quebec Pension Plan.You can write to them at:

Retraite Québec
Service des cotisants
CP 5200
Québec (Québec)  G1K 7S9

More information is available on the Québec Pension Plan website.

Defer receiving Old Age Security Pension after receiving a notification letter for automatic enrolment

Access your My Service Canada Account and follow the directions to delay receiving your Old Age Security pension.

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