My Service Canada Account


Please be advised that the Sign-In Partner will be available intermittently from 2:00 a.m. to 6:00 a.m. on Sunday, August 28, 2016 (Eastern time) to permit system maintenance. We apologize for any inconvenience.

Possible Canada Post service disruption: Important notice

If you receive benefit cheques by mail, you can sign up for direct deposit through My Service Canada Account. Direct deposit is the most efficient and surest method of payment that will not be impacted by a postal disruption.

Employment Insurance (EI) clients:
In the event of a Canada Post service disruption, EI clients who cannot sign up for direct deposit can call the EI Call Centre to get their cheque re-issued.

Canada Pension Plan and Old Age Security clients:

Canada Pension Plan and Old Age Security cheques will not be impacted as per an agreement with Canada Post to continue delivering these cheques during a service disruption.

We want your input

Consulting with Canadians: Employment Insurance Service Quality Review

Complete the EI Service Quality Review questionnaire today!

My Service Canada Account (MSCA) provides convenient and secure access to view and update your Employment Insurance (EI), Canada Pension Plan (CPP), and Old Age Security (OAS) information online.

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Please note:

  • You must protect your personal information.
    We recommend that you sign out, clear your browser’s cache, and close down your browser after you finish your online session.
  • You must have cookies enabled in your browser.
    If cookies are disabled in your browser’s security settings, you’ll have trouble signing in and you won’t be able to use My Service Canada Account.
  • If you use bookmarks, you may experience technical difficulties.
  • To use My Service Canada Account you must have access to a modern Web browser. This could include such browsers as Internet Explorer (version 9 or newer), Mozilla Firefox (version 22 or newer), Safari (version 5 or newer) or Google Chrome (version 28 or newer). In addition, you must ensure that JavaScript is enabled to load the application. Please make sure to update your browser and/or settings before using My Service Canada Account.
  • My Service Canada Account does not use pop-ups to request personal information such as Social Insurance Numbers, bank account or mortgage details or credit card numbers.
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