Employment Insurance contact information

Regular Benefits, Maternity and Parental Benefits, Sickness Benefits, Compassionate Care Benefits, Fishing Benefits, Workers and/or Residents Outside Canada, Family Supplement

Web

For information on Employment Insurance visit the Canada.ca website.

Telephone

Toll-Free: 1-800-206-7218 (TTY: 1-800-529-3742)

The EI Telephone Information Service is an automated telephone service that is available 24 hours a day, seven days a week. If you would prefer to speak to a representative, call this number between 8:30 a.m. and 4:30 p.m., Monday to Friday, and press "0." You can get general information about the EI program, the Social Insurance Number (SIN), and your specific EI claim.

Information about your claim is updated every morning from Monday to Friday. To access information about your EI claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for EI benefits.

In-person

Visit a Service Canada office near you if you would like to deal directly with a service agent or if you have documents to add to your EI Claim.

Telephone Reporting Service

  • An interactive demonstration is available to assist you. Call 1-800-531-7555 and select option 1.
  • Your Social Insurance Number (SIN), combined with your Access code, is your electronic signature making you responsible for the information provided.
  • Using a phone with Touch-ToneTM service, you answer a series of questions about your employment status.
  • The telephone reporting service will tell you when your report is due.

Follow these steps to complete your report by telephone:

  1. Dial 1-800-531-7555 using a phone with Touch-ToneTM service. Cellular and cordless phones will not assure your privacy and security.
  2. Select option "2" to file your EI report.
  3. Enter your Social Insurance Number (SIN) and Access code.
  4. Follow the instructions as the system guides you through the questions to complete your report.
  5. The system will ask you to confirm your answer to each question.
  6. Hang up when the Telephone Reporting Service confirms: "You have successfully input your report" and tells you when you can input your next report. Mark this date on your calendar.

It is important to call in your reports as soon as they are due to ensure prompt payment of benefits. If you do not complete your reports within 3 weeks of the date you are told to call in the next report, you risk losing benefits.

Mailing address for returning reports

Manitoba, Alberta, Nunavut, Saskatchewan, North West Territories, British Columbia and Yukon Territory

Service Canada
Employment Insurance Program
PO Box 2100
Vancouver, BC V6B 3T4

Ontario

Service Canada
Employment Insurance Program
PO Box 4500
Belleville, ON K8N 5C1

Quebec

Service Canada
Employment Insurance Program
PO Box 60
Boucherville, QC J4B 5E6

New Brunswick, Nova Scotia and Prince Edward Island

Service Canada
Employment Insurance Program
PO Box 6080
Moncton, NB E1C 0A7

Newfoundland and Labrador

Service Canada
Employment Insurance Program
P.O. Box 8548
St. John's, NL A1B 3P3

Employer Contact Centre

Record of Employment (advice, guidance, paper ROE orders), ROE Web and Grants and Contributions Online Services (technical support), Report on Hirings, Work-sharing, Automated Earnings Reporting System (Data Gateway support), and Temporary Foreign Worker Program (excluding the Seasonal Agricultural Workers Program and jobs in Quebec, but including Live-In Caregivers in Quebec).

Toll-free within Canada and the United States: 1-800-367-5693
TTY: 1-855-881-9874

The Employer Contact Centre is available Monday to Friday from 7 a.m. to 8 p.m., Eastern Time.

(Callers outside Canada and the United States can call collect: 506-546-7569, Monday to Friday from 7 a.m. to 4 p.m. Eastern Time.)

Supplemental Unemployment Benefit Program

Telephone

Toll-free: 1-800-561-7923

Fax

(506) 548-7473

Mail

Service Canada
SUB Program
P.O. Box 11000
Bathurst, NB E2A 4T5

If you use a courier service, the street address is as follows:

Service Canada
SUB Program
120 Harbourview Blvd.
Bathurst, NB E2A 7R2

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