Service Canada - Contact information

Note

Unless otherwise specified, all in-person requests are made by visiting a Service Canada office near you.

Public Pensions

Canada Pension Plan (CPP)

Retirement Pension, Disability Benefits, Death Benefit, Children's Benefits, Survivor's Pension.

Web

Visit the Canada Pension Plan Retirement Pension web page.

Telephone

  • Toll-Free: 1-800-277-9914
  • TTY: 1-800-255-4786

Callers outside Canada and the United States can call collect: 613-957-1954, Monday to Friday from 8:30 a.m. to 4:30 p.m. Eastern Time.

Old Age Security (OAS)

Old Age Security Pension, Allowance Program, Allowance for the Survivor, Guaranteed Income Supplement.

Web

Visit the Old Age Security page.

Telephone

  • Toll-Free: 1-800-277-9914
  • TTY: 1-800-255-4786

Callers outside Canada and the United States can call collect: 613-957-1954, Monday to Friday from 8:30 a.m. to 4:30 p.m. Eastern Time.

International Social Security Agreements

If you need more information on Canada's international social security agreements, or want to send in your application form, please contact us:

Web

Visit the Lived or Living Outside Canada - Pensions and Benefits webpage.

Telephone

  • 1-800-454-8731 (from Canada and the United States)
  • TTY: 1-800-255-4786 (from Canada and the United States)
  • 1-613-957-1954 (from all other countries, collect calls accepted)

Hours of Operation

Our agents are ready to answer your questions Monday to Friday, 8:30 a.m. to 4:30 p.m. Eastern Time. Please have your Canadian social insurance number ready.

Fax

1-613-952-8901

Mail

International Operations
Service Canada
Ottawa ON K1A 0L4
CANADA

Jobs

Training and Employment

Job Creation Partnerships, Skills Development, Self-Employment, Targeted Wage Subsidies, Youth Employment Strategy.

Web

Can be found at Training and Employment Initiatives.
You can meet with an employment programs agent in person.

Social Insurance Number (SIN)

Web

For information, please visit the Social Insurance Number page.

Telephone

1-800-206-7218 (select option "3").

  • Agents are available Monday to Friday from 8:30 a.m. to 4:30 p.m. (local time), except statutory holidays.
  • If you are calling from outside Canada, the number is 506-548-7961 (long distance charges apply), from 8:00 a.m. to 8:30 p.m. (Atlantic time).
  • If you have a hearing or speech impairment and use a teletypewriter (TTY), please call 1-800-926-9105.

Mail (enquiries only)

Service Canada
Social Insurance Registration Office
PO Box 7000
Bathurst NB E2A 4T1

Funding

Apprenticeship Grants

Web

Visit the Apprenticeship Grant webpage.

Telephone

  • Toll-free: 1-866-742-3644 (within Canada)
  • TTY:1-866-909-9757

The toll-free telephone service is available Monday to Friday from 7:00 a.m. to 8 p.m. Eastern Time.

Just need to send in your required supporting documents? Find the appropriate processing centre's address.

Wage Earner Protection Program (WEPP)

Web

Visit the Wage Earner Protection Program web page.

Telephone

  • Toll-Free: 1-866-683-6516 (from Canada and the United States)
  • TTY: 1-800-926-9105

The telephone support staff responds to enquiries Monday to Friday from 7:00 a.m. to 8:00 p.m. Eastern time.

Mail

Any supplementary forms or documents should be mailed to:

WEPP Processing Centre
PO Box 5900
Cornwall ON K6H 6J6

Trustees

Trustees are asked to contact a Regional EI Coordinators for Trustees prior to releasing any dividend.

Parents of Murdered or Missing Children - Federal Income Support

This grant is available to eligible parents who have lost from taking time away from work to cope with the death or disappearance of their child as a result of a probable Criminal Code offence.

Web

Information about Federal Income Support for Parents of Murdered or Missing Children Grant.

Telephone

  • Toll-Free: 1 800 O-Canada (1-800-622-6232)
  • TTY: 1 800-926-9105

Other Enquiries

Media Enquiries

Web

Contact form for media enquiries or to set up an interview.

Telephone

1-819-994-5559

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