Vocabulary Building Workbook

This workbook is designed to help you improve your vocabulary. It includes 24 lessons with a variety of exercises to help you learn new words commonly used in the Canadian workplace.

Literacy and Essential Skills – for LEARNING, WORK, and LIFE

Introduction

The Vocabulary Building Workbook will help you improve your vocabulary and learn new words commonly used in the Canadian workplace.

The workbook includes 24 lessons with a variety of exercises:

  • Matching Meanings
  • Using the Right Word
  • Relating Meanings
  • Analyzing and Comparing Words
  • Reading Comprehension
  • Crossword Puzzles

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Getting Started

Each lesson starts with a list of words and definitions, and an example of how each word can be used in a sentence to help you better understand the meaning. Once you have read the vocabulary words and definitions in each lesson, you can begin the exercises.

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Understanding the Parts of Speech

Parts of speech help you understand how a word should be used. The part of speech for each vocabulary word is identified using the following abbreviations:

noun = n.

verb = v.

adjective = adj.

adverb = adv.

preposition = prep.

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Definitions of the Parts of Speech

Noun (n.)

A noun is a person, a place or a thing.

Example: Tom ran to the store to buy chocolate.

Adjective (adj.)

An adjective is a word used to describe a noun.

Example: Little Tom ran to the corner store to buy white chocolate.

Verb (v.)

A verb is a word used to show an action.

Example: Little Tom ran to the corner store to buy white chocolate.

Adverb (adv.)

An adverb is a word used to describe a verb.

Example: Little Tom ran quickly to the corner store to buy white chocolate.

Preposition (prep.)

A preposition is a word that links nouns, pronouns and phrases to other words in a sentence.

Example: Little Tom ran quickly to the corner store to buy white chocolate.

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Other Terms You Will Need to Know

Synonym

A synonym is a word that means the same as another word.

Example: large is a synonym for big

Example: tiny is a synonym for small

Antonym

An antonym is a word that means the opposite of another word.

Example: hot is an antonym for cold

Example: on is an antonym for off

Homonym

A homonym is a word that sounds the same as another word but means something else and is sometimes spelled differently.

Examples of common homonyms:

  • their (belonging to them) and there (in that place)
  • hear (to listen to something) and here (in this place)
  • to (toward), too (also), and two (the number 2)

Anagram

An anagram is a word or phrase that contains all the letters of another word or phrase but in a different order.

Example: "post" is an anagram of "stop"

Example: "astronomers" is an anagram of "no more stars"

Analogy

An analogy links two things that are related in some way. For example, an apple is like a ball because they are both round.

Word analogies compare two pairs of words. The second pair of words must be related in the same way that the first two words are related. For example, if the first pair of words are antonyms, the second pair of words must also be antonyms.

Example: dark is to light as laugh is to cry

(antonyms: dark and light are opposites and laugh and cry are opposites)

Example: shoe is to foot as tire is to wheel

(a shoe goes on a foot and a tire goes on a wheel)

Example: post is to stop as drawer is to reward

(anagrams: the same letters are used to spell each pair of words)

 

Unit 1

Lesson 1

  • career
  • confident
  • continuous
  • contribute
  • essential
  • fascinate
  • focus
  • invest
  • manuscript
  • numeracy
  • oral
  • performance
  • quality
  • skill
  • sponsor

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Lesson 2

  • business
  • comment
  • competition
  • contact
  • facsimile
  • form
  • obtain
  • option
  • quote
  • receive
  • recycle
  • reply
  • review
  • transmittal
  • urgent

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Lesson 3

  • attitude
  • diplomat
  • dramatics
  • encourage
  • environment
  • gossip
  • initiative
  • key
  • mutual
  • organization
  • positive
  • professional
  • reliable
  • success
  • support

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Lesson 4

  • apply
  • asset
  • available
  • balance
  • candidate
  • confirm
  • excess
  • fare
  • flexible
  • fluent
  • knowledge
  • offer
  • orientation
  • reservation
  • statutory

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Unit Review: Crossword Puzzle

Vocabulary Definitions
career

n. a job held over a long period of time that usually requires education or training

• Maria completed a nursing program at college and is looking forward to starting her new career as a nurse.

confident

adj. sure of yourself or having a strong belief or trust in another person or thing

• Grace was more confident about asking for a promotion after she earned her diploma.

Also n. confidence; adv. confidently

continuous

adj. going on or carrying on for a period of time without a break; constant, non-stop

• I didn't have time to restock the shelves because there was a continuous stream of people coming into the store all day.

Also n. continuation; v. continue; adv. continuously

contribute

v. to give ideas, time, money, articles or help towards a common purpose

• Are you going to contribute money to the social committee this year?

Also n. contribution

essential

adj. 1. necessary, very important
2. relating to the basic nature of something

• 1. Knowing how to use a computer is an essential skill for today's workplace.
2. The essential oils found in some herbs are available at health food stores.

Also n. essence; adv. essentially

fascinate

v. to attract and hold someone's attention, interest or curiosity

• The children were fascinated by the magician's tricks.

Also n. fascination; adj. fascinating

focus

v. 1. to pay attention to a particular point
2. to adjust to make an image clearer

• 1. Ahmed needed to write memos at work, so he focused on improving his grammar and spelling.
2. Lena focused the overhead projector to make the words on the screen clearer.

Also n. focus; adj. focal

invest

v. to put up money, capital or time for profit or gain

• It could be risky to invest your money in the stock market.

Also n. investment, investor

manuscript

n. a document that contains a story, article or other piece of writing that is being prepared for publication

• Aaron submitted the manuscript of his biography to the publisher for approval.

numeracy

n. ability to add, subtract, multiply and divide and to apply calculations to various tasks

• Board games that include play money help children improve their numeracy.

Also n. numeral; adj. numerical; adv. numerically

oral

adj. 1. spoken
2. concerning the mouth

• 1. Bob is expected to give an oral presentation on the importance of keeping the work area clean and safe.
2. The dentist explained that oral hygiene is important to prevent cavities.

Also adv. orally

performance

n. 1. the carrying out of a task or duty
2. a dramatic or musical show

• 1. Improved workplace performance leads to greater productivity and safety.
2. Her performance at the ballet recital was excellent.

Also n. performer; v. perform

quality

n. 1. the level of excellence of a product or service
2. a characteristic of a person or thing

• 1. Controlling quality in a factory involves making sure there are no flaws in the final product.
2. Reliability is a good quality to have.

Also adj. qualitative; adj. qualitatively

skill

n. the special knowledge and ability to do a type of activity, often requiring special training

• When the employer asked her what skills she could bring to the job, Marylou told him that she had excellent computer skills and was very good at writing.

Also adj. skilled, skilful; adv. skilfully

sponsor

v. to help to start and/or pay the costs for an activity or a person, group or business

• The company sponsors a lunch-hour program for employees who want to improve their writing skills.

Also n. sponsor, sponsorship

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A/ Matching Meanings

Match the vocabulary words below to their meanings. Use each word once.

  • contribute
  • quality
  • continuous
  • confident
  • investing
  • manuscript
  • essential
  • performance
  • focused
  • fascinated
  1. carrying on for a certain period of time
  2. not easily distracted
  3. author's document
  4. physical or behavioural characteristic
  5. using time or money for possible gain
  6. to share your ideas
  7. concert
  8. very important
  9. self-assured
  10. very interested

Score___ /10

B/ Using the Right Word

Read the text and fill in the blanks using the vocabulary words listed below. Use each word once.

  • career
  • focused
  • confident
  • fascinated
  • oral
  • skills
  • sponsored
  • quality
  • performance
  • numeracy

Jason has been working in the stockroom of a large athletic store since high school; however his goal is to have a (1) _______ in sales. Fortunately, Jason has a pleasant manner, which is an important (2) _________ for a salesperson.

Last month, the store management evaluated Jason's job (3) _________, giving him an excellent report. When Jason mentioned that he was (4) ____________ by sales, his supervisor told him about a store- (5) ___________ program involving Essential (6) __________ training. Jason would need to improve his (7) ________ skills in order to work with money. Because part of Jason's job would be to greet customers and build relationships with clients, he would also need to work on his (8) ___________ communication and thinking skills.

Jason is very dedicated and (9) ________ on his training. After he completes the Essential Skills training, Jason is (10) ________ that he will be better equipped to work as a salesperson.

Score___ /10

C/ Relating Meanings

Circle the letter that corresponds to the best answer. There is only one correct answer for each question.

  1. Which of the following items is least essential on a cold, rainy day?
    1. coat
    2. boots
    3. umbrella
    4. belt
  2. Which of the following is not another word for skill?
    1. ability
    2. talent
    3. expertise
    4. happiness
  3. Which of the following is most likely to make a person feel fascinated?
    1. brushing teeth
    2. reading an interesting book
    3. eating cereal
    4. mowing the lawn
  4. Which word is the least similar in meaning to contribute?
    1. perform
    2. offer
    3. invest
    4. sponsor
  5. Which one is not an example of a quality?
    1. confidence
    2. friendliness
    3. honesty
    4. one hundred percent
  6. Which of the following would most likely require oral communication?
    1. a manual
    2. a document
    3. a meeting
    4. a memo
  7. Which of the following situations is most likely to build someone's confidence?
    1. giving a presentation that everyone criticizes
    2. taking a self-improvement course
    3. making a mistake at work
    4. changing duties at work abruptly
  8. Which of the following is the least likely to be a manuscript?
    1. a grocery list
    2. a novel
    3. a collection of poems
    4. a magazine article
  9. What is not an example of a career?
    1. quality control technician
    2. pastry chef
    3. cousin
    4. administrative clerk
  10. What is opposite in meaning to the word continuous?
    1. ongoing
    2. non-stop
    3. broken
    4. unbroken

Score___ /10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary words listed below. The first one is done for you.

  • fascinated
  • continuous
  • career
  • essential
  • skills
  • confident
  • numeracy
  • focused
  • oral
  • sponsor
  1. routine is to habit as job is to career
  2. useless is to productive as interrupted is to
  3. difficult is to hard as self-assured is to
  4. report is to written as presentation is to
  5.  stale is to fresh as uninterested is to
  6.  gym class is to fitness as math class is to
  7.  refresh is to update as vital is to
  8. capable is to competent as attentive is to
  9.  instruct is to teach as support is to
  10.  peaches and pears are to fruit as reading and writing are to

Score ___/10

E/ Comprehension

Read the following article and answer the questions below in complete sentences.

An Essential Skills Success Story

Essential Skills help people to carry out different tasks, provide a starting point for learning other skills and help them adjust to change. There are nine Essential Skills:

  • reading
  • document use
  • numeracy
  • writing
  • oral communication
  • working with others
  • thinking
  • computer use
  • continuous learning

Here is one worker's story of how upgrading her Essential Skills contributed to improvements in job performance and career choices.

Anne McKenna's Story

While I was working on a production line at a canning factory, I found my key to success. Essential Skills training opened new doors for me and my career.

I left high school after Grade 10 and went to work on a production line at a local canning company. After a few years, I applied for a job in quality control. The manager let me try it out to see if I could do it. Based on my experience and the fact that I'm a quick learner, I got the job. But in order to keep it, I had to work on my Essential Skills.

Fortunately, the company sponsored a continuous learning program. I earned my high school diploma through the General Educational Development (GED) program. Like many people who have been out of school for a long time, I was scared of going back to the books. Even so, I knew that I was ready and once I got started, I really enjoyed it.

After graduating, I focused on improving the skills that were important in my job. I took a night course at a local college to improve my reading, numeracy and oral communication skills and earned a certificate from the American Society for Quality. I felt more confident and better prepared when talking to union representatives and Head Office.

Having improved some of my Essential Skills, I had a good understanding of what I was good at. I have always loved history and was fascinated by stories about the old building where I worked. I began working with a local writer and historian to find out more about the building and put my writing skills to work. We eventually finished a manuscript which many of my co-workers enjoyed reading.

Today, I have a new job with a major food company. I'm here because I got over my fear and opened doors for myself by investing in Essential Skills training. I look forward to the future and know my life will always be full of learning.

Questions

1. Name three things that Essential Skills can help people with.


2. After her upgrading, Anne worked on a project she found very interesting. What was the project?


3. What kind of company does Anne work for now?


4. What two programs did Anne McKenna complete?


5. Why did the manager give Anne the job in quality control?

Score___/10
Total Score ___/50

Unit 1 Vocabulary List

These are the vocabulary words from Unit 1. The number beside each word indicates the lesson in which it was studied.

  1. apply (4)
  2. asset (4)
  3. attitude (3)
  4. available (4)
  5. balance (4)
  6. business (2)
  7. candidate (4)
  8. career (1)
  9. comment (2)
  10. competition (2)
  11. confident (1)
  12. confirm (4)
  13. contact (2)
  14. continuous (1)
  15. contribute (1)
  16. diplomat (3)
  17. dramatics (3)
  18. encourage (3)
  19. environment (3)
  20. essential (1)
  21. excess (4)
  22. facsimile (2)
  23. fare (4)
  24. fascinate (1)
  25. flexible (4)
  26. fluent (4)
  27. focus (1)
  28. form (2)
  29. gossip (3)
  30. initiative (3)
  31. invest (1)
  32. key (3)
  33. knowledge (4)
  34. manuscript (1)
  35. mutual (3)
  36. numeracy (1)
  37. obtain (2)
  38. offer (4)
  39. option (2)
  40. oral (1)
  41. organization (3)
  42. orientation (4)
  43. performance (1)
  44. positive (3)
  45. professional (3)
  46. quality (1)
  47. quote (2)
  48. receive (2)
  49. recycle (2)
  50. reliable (3)
  51. reply (2)
  52. reservation (4)
  53. review (2)
  54. skill (1)
  55. sponsor (1)
  56. statutory (4)
  57. success (3)
  58. support (3)
  59. transmittal (2)
  60. urgent (2)

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Unit 2

Lesson 5

Lesson 6

Lesson 7

Lesson 8

Unit Review: Crossword Puzzle

Unit 2 Word List

Unit 3

Lesson 9

  • chemist
  • concerned
  • consumer
  • decompose
  • degradable
  • experimenting
  • issue
  • landfill
  • material
  • patent
  • plant
  • polyethylene
  • production
  • roughly
  • solution

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Lesson 10

  • chairperson
  • commend
  • courteous
  • dozen
  • extremely
  • file
  • financial
  • management
  • manner
  • pioneer
  • rare
  • receptionist
  • request
  • schedule
  • trace

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Lesson 11

  • ability
  • adventure
  • avoid
  • belief
  • decide
  • identify
  • impression
  • limitation
  • opinion
  • opportunity
  • pride
  • situation
  • strength
  • value
  • weakness

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Lesson 12

  • according to
  • accreditation
  • attendant
  • board
  • client
  • communication
  • extended
  • guarantee
  • hospitality
  • imply
  • minimum
  • period
  • reporting
  • responsibility
  • tourism

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Unit Review: Crossword Puzzle

Vocabulary Definitions
chemist

n. a scientist who studies substances and how they interact with one another

Chemists in the research department are working on a new insect repellent.

Also n. chemistry; adj. chemical

concerned

adj. worried about; interested in

• Parents and teachers are concerned about the quality of children's education.

Also n. concern; v. concern

consumer

n. the buyer or user of a product or service

• We asked consumers to fill out a short survey so that we could learn more about the people who buy our products and how we can better serve them.

Also n. consumerism, consumable, consumption; v. consume

decompose

v. to decay or rot; break down

• It takes one million years for a glass bottle to decompose in the environment.

Also n. decomposition

degradable

adj. capable of decomposing

• Paper products buried in garbage sites are degradable and will disappear over time.

Also v. degrade

experimenting

n. scientific testing of new ideas and practices

• Animal rights activists believe that experimenting on animals to test new drugs is cruel and should be stopped.

Also n. experiment, experimentation; v. experiment; adj. experimental; adv. experimentally

issue

v. to give something out officially or publicly

• The government will not issue a driver's licence to someone under sixteen.

n. 1. a particular edition of something, such as a magazine or stamps
2. a problem; an important topic

• 1. The new issue of the magazine is full of articles about fitness.
2. It was not an issue for the children to play on her lawn.

landfill

n. where garbage is buried

• Most people wouldn't want a landfill in their neighbourhood.

material

n. 1. a substance that things can be made from
2. information such as facts, notes, research

• 1. Oil is the raw material from which plastics are made.
2. Laurie has gathered a lot of interesting material for her book.

Also n. materialism; v. materialize; adj. material; adv. materially

patent

n. exclusive rights granted by the government to an inventor to make or sell an invention; an official document describing such rights

• He applied for a patent on the humane mousetrap he invented.

Also v. patent

plant

n. 1. factory
2. living thing growing in the earth

• 1. The new car plant provided many jobs in the community.
2. I have many different types of plants in my garden.

Also n. planter; v. plant

polyethylene

n. a strong, thin plastic material used for bags

• China banned the use of polyethylene grocery bags to reduce pollution.

production

n. 1. making, manufacturing or growing something
2. output; what is produced
3. a play or musical show

• 1. Our company specializes in the production of plastic cutlery.
2. Alberta has increased oil production since the development of the
oil sands.
3. The school's spring production was the musical Grease.

Also n. product, producer, productivity; v. produce; adj. productive; adv. productively

roughly

adv. 1. approximately
2. forcefully or violently

• 1. The construction site was roughly 60,000 square metres in size.
2. The boy was told not to play so roughly with his little brother.

Also n. roughness; adj. rough

solution

n. 1. the answer to a problem
2. a solid product dissolved into a liquid

• 1. The solution to the ant problem was to call an exterminator.
2. Mark makes his own environmentally friendly cleaning solutions.

Also n. solubility; v. solve, dissolve; adj. soluble

A/ Matching Meanings

Match a vocabulary word to the following meanings. Use the circled letters to solve the mystery sentence below.

  • landfill
  • solution
  • production
  • degradable
  • issued
  • concerned
  • chemist
  • material
  • experimenting
  • consumers
  1. decomposable __ __ __ __ __ __ __Ο__ __
  2. person who studies substances and the way they interact __ __Ο __ __ __ __
  3. testing __ __ Ο __ __ __ __ __ __ __ __ __ __
  4. purchasers __ __ __ __ Ο __ __ __ __
  5. worried __ __ Ο __ __ __ __ __ __
  6. manufacturing __ __ __ __ __ Ο __ __ __ __
  7. answer to a problem __ __ __ __ Ο__ __ __
  8. granted, given __ __ __ Ο __ __
  9. substance __ Ο __ __ __ __ __ __
  10. area for burying waste __ __ __ __ __ __ Ο __

Mystery Sentence:

A good employee should ___ ___  ___ ___ ___ ___ ___ ___ ___ ___.

Score__ /10

B/ Using the Right Word

Replace the underlined word(s) with a vocabulary word that has a similar meaning. Put the correct answer in the space provided. Use each word once.

  • chemist
  • decomposes
  • roughly
  • plant
  • consumers
  • polyethylene
  • patent
  • experimenting
  • issued
  • solution
  1. A document indicating his rights to his invention protected John from having his idea copied.
  2. The police officer officially presented a speeding ticket to the driver who was driving too fast.
  3. It is unfortunate that grocery bags made from a strong, thin plastic material are not degradable when buried.
  4. Marie Curie, a famous scientist who experimented with chemical reactions, won two Nobel Prizes.
  5. In some cities, yard waste is collected and taken to a special composting site, where it quickly breaks down into simpler substances and produces a rich soil called humus.
  6. The industrial building in which rubber tires used to be produced has been converted into expensive lofts and condominiums.
  7. Advertising is aimed at people who buy products and services.
  8. Close to 30 million people live in Canada.
  9. The Research and Development Department is constantly conducting tests to improve the company's products and to create better ones.
  10. The scientists were unable to find a suitable answer to the problem.
  • 1.
  • 2.
  • 3.
  • 4.

  • 5.


  • 6.

  • 7.
  • 8.
  • 9.
  • 10.

Score__ /10

C/ Relating Meanings

Circle the letters that correspond to the possible meanings of the vocabulary words below. There may be more than one match for each word.

  1.  plant
    1. factory
    2. tree
    3. vegetable
    4. nuclear facility
  2. consumer
    1. a Christmas shopper
    2. a bike
    3. a computer
    4. an electrical appliance
  3. roughly
    1. about
    2. smoothly
    3. abusively
    4. not exactly
  4. decompose
    1. create
    2. rot
    3. decay
    4. build
  5. issue
    1. to give out
    2. to present
    3. a serious problem
    4. a topic
  6. concerned
    1. hopeful
    2. worried
    3. anxious
    4. pleased
  7. solution
    1. a mixture of sugar and water
    2. mathematical result
    3. answer to a puzzle
    4. mystery
  8. production
    1. making something
    2. wheat crop
    3. a drama or musical
    4. output
  9. polyethylene
    1. thin plastic
    2. dress fabric
    3. gasoline
    4. wrapping paper
  10. chemist
    1. manager
    2. scientist
    3. receptionist
    4. researcher

Score__ /10

D/ Analyzing and Comparing Words

A prefix is an element at the beginning of a word. The prefix "poly" means many.

  1.  Polyethylene is a plastic made up of many simple molecules chained together. (A molecule is the smallest amount of a chemical substance that can exist by itself.)
  2. A polytechnical school teaches many technical subjects and skills.
  3. A polygon is a geometric figure (shape) with many angles and sides (e.g., triangle, octagon).
  4. A polyglot can read and write in many languages.
  5. A polygraph (lie detector) works by measuring many responses of the body (pulse, breathing rate, blood pressure).

Fill in the blanks below using the words polyethylene, polytechnical, polygon, polyglot and polygraph.

  1. Our local community college is a   institution because it offers a wide variety of technology courses and teaches many skilled trades.
  2. The   had no difficulty getting a job as an interpreter with the United Nations.
  3. The accused man offered to take a   test to prove he was telling the truth.
  4. A pentagon, which has five sides, is a  .
  5. Although   grocery bags are convenient to use, they are a cause of pollution and are being banned in some cities.

Score__ /5

E/ Comprehension

Read the passage below and answer the questions that follow in complete sentences.

The Garbage Bag

Garbage day before the invention of garbage bags

Source
Garbage day before the invention of garbage bags

Inventors: Harry Wasylyk, Larry Hanson, Frank Plomp

Until the end of the Second World War, garbage day always meant lots of noise, as millions of metal garbage cans were emptied and thrown back down.

Enter Winnipeg inventor Harry Wasylyk, who began experimenting with a new material called polyethylene. Wasylyk made his first plastic bags in his kitchen and supplied them to the Winnipeg General Hospital to line their garbage cans. His business grew, and he quickly moved production from his kitchen to a manufacturing plant. Around the same time, Larry Hanson, an employee at a Union Carbide factory, began to make garbage bags to use around the factory. Union Carbide knew a great idea when it saw one. The company bought Wasylyk's business and began producing garbage bags on a large scale. Another Canadian, Frank Plomp of Toronto, was also working on the same idea in the 1950s. He sold his garbage bags to hospitals and offices. Three inventors working on the same idea at roughly the same time, and all of them Canadian!

Scientists and consumers are now concerned about all the plastic garbage bags that are ending up as landfill. It may take more than a thousand years for some plastics to decompose! Part of the solution may come from another Canadian invention: In 1971, University of Toronto chemist Dr. James Guillet developed a plastic that decomposes when left in direct sunlight. Guillet's degradable plastic was the one millionth Canadian patent issued! Now someone just has to figure out how to make plastic decompose when buried!

Adapted from Cool Canada, Library and Archives Canada
http://www.collectionscanada.gc.ca/cool/002027-2005-e.html

Questions

1. Who is credited with inventing plastic garbage bags?

 

2. Where were the first polyethylene garbage bags produced?

 

3. What company bought Wasylyk's business and began producing garbage bags on a large scale?

 

4. What two other Canadian inventors experimented with making garbage bags from polyethylene around the same time?

 

5. What important contribution did Dr. James Guillet make to the development of plastic?

 

Score /10

Total Score /45

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Unit 3 Word List

These are the vocabulary words from Unit 3. The number beside each word indicates the lesson in which it was studied.

  1. ability (11)
  2. according to (12)
  3. accreditation (12)
  4. adventure (11)
  5. attendant (12)
  6. avoid (11)
  7. belief (11)
  8. board (12)
  9. chairperson (10)
  10. chemist (9)
  11. client (12)
  12. commend (10)
  13. communication (12)
  14. concerned (9)
  15. consumer (9)
  16. courteous (10)
  17. decide (11)
  18. decompose (9)
  19. degradable (9)
  20. dozen (10)
  21. experimenting (9)
  22. extended (12)
  23. extremely (10)
  24. file (10)
  25. financial (10)
  26. guarantee (12)
  27. hospitality (12)
  28. identify (11)
  29. imply (12)
  30. impression (11)
  31. issue (9)
  32. landfill (9)
  33. limitation (11)
  34. management (10)
  35. manner (10)
  36. material (9)
  37. minimum (12)
  38. opinion (11)
  39. opportunity (11)
  40. patent (9)
  41. period (12)
  42. pioneer (10)
  43. plant (9)
  44. polyethylene (9)
  45. pride (11)
  46. production (9)
  47. rare (10)
  48. receptionist (10)
  49. reporting (12)
  50. request (10)
  51. responsibility (12)
  52. roughly (9)
  53. schedule (10)
  54. situation (11)
  55. solution (9)
  56. strength (11)
  57. tourism (12)
  58. trace (10)
  59. value (11)
  60. weakness (11)

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Unit 4

Lesson 13

  • discount
  • disposable
  • economy
  • method
  • narcotic
  • pandemic
  • penicillin
  • prescription
  • quantity
  • receipt
  • sanitary
  • sterile
  • subtotal
  • surgical
  • syringe

Top of page

Lesson 14

  • affect
  • array
  • bridge
  • cause
  • champion
  • constituency
  • contemporary
  • contribution
  • debate
  • implement
  • magnet
  • parliament
  • policy
  • region
  • satisfy

Top of page

Lesson 15

  • analysis
  • assembly
  • attachment
  • calculation
  • critique
  • estimate
  • facilitate
  • integrate
  • justify
  • modify
  • persuade
  • scan
  • schematic
  • skim
  • synthesize

Top of page

Lesson 16

  • account
  • bookkeeping
  • entry
  • general
  • journal
  • ledger
  • manual
  • payroll
  • post
  • reconcile
  • requirement
  • sector
  • statistical
  • transaction
  • utility

Top of page

Unit Review: Crossword Puzzle

Top of page

Lesson 13

Vocabulary Definitions
discount

n. a reduction in the price of something

• When travelling by train, seniors get a 10% discount and students get a 35% discount.

Also v. discount

disposable

adj. describes something that is to be used once and thrown away

• The couple left a disposable camera at each table for wedding guests to take pictures.

Also n. disposal; v. dispose (of)

economy

adj. describes services or large-size packages of goods that are sold at a cheaper price

• Cheryl has a big family, so she buys the economy box of laundry detergent.

n. the wealth that a country or region gets from business and industry

• Tourism contributes millions of dollars to Canada's economy.

Also n. economist, economics; v. economize; adj. economic, economical; adv. economically

method

n. procedure, way of doing something

• The Red Cross still uses the blood collection method that was pioneered by Dr. Charles Richard Drew in the 1940s.

Also adj. methodical; adv. methodically

narcotic

n. a type of drug (prescribed by a doctor or sold illegally) that is used to relieve pain or numb the senses

• The doctor asked the nurse to give Sarah a narcotic to ease her pain while she recovered from her surgery.

pandemic

n. a worldwide outbreak of an illness

• Between 20 and 40 million people around the world died in the flu pandemic of 1918.

Also adj. pandemic

penicillin

n. a type of medicine that kills bacteria and helps cure bacterial infections; an antibiotic drug

• Kevin's doctor gave him penicillin to help cure his throat infection.

prescription

n. a form filled in by a doctor that tells a pharmacist what medication to issue to a patient

• The doctor wrote Tyler a prescription for a special cream to apply to his rash.

Also v. prescribe; adj. prescriptive

quantity

n. an amount that can be measured or counted

• The quantity of pens ordered was five hundred.

Also adj. quantitative; adv. quantitatively

receipt

n. a piece of paper that proves that something has been paid for or received

• I have a receipt to show that I paid admission for two people to see the movie.

Also n. receiver, reception; v. receive; adj. receivable

sanitary

adj. 1. concerned with keeping things clean and healthy
2. extremely clean; germ-free

• 1.The person responsible for sanitary supplies forgot to buy toilet paper.
2. The bathroom at the hotel was sparkling clean and sanitary.

Also v. sanitize; adv. sanitarily

sterile

adj. 1. free from germs
2. unable to reproduce; unable to grow crops

• 1. The hospital staff disinfected surgical tools so that they would be sterile when the doctors needed them.
2. Nothing would grow in the farmer's field because the land was sterile.

Also n. sterilizer, sterilization, sterility; v. sterilize

subtotal

n. the total amount of something before extra charges or the final total

• The subtotal for the movie was $10.00 but with tax it came to $11.40.

Also v. subtotal

surgical

adj. used in medical operations

• The doctor put on a surgical gown and mask before entering the operating room.

Also n. surgery; adv. surgically

syringe

n. a medical tool used to inject or remove fluids

• The nurse used a syringe to take blood from the patient's arm.

Also v. syringe

A/ Matching Meanings

Match the vocabulary words below to their meanings, using each word once. Then use the circled letters to solve the mystery word.

  • pandemic
  • prescription
  • sterile
  • discount
  • sanitary
  • syringe
  • narcotic
  • economy
  • receipt
  • surgical
 
  1. piece of paper a patient takes to the pharmacist ___ ___ ___ ___ ___ ___ ___ Ο ___ ___ ___ ___
  2. a proof of payment ___ ___ ___ Ο ___ ___ ___
  3. clean, hygienic ___ ___ Ο ___ ___ ___ ___ ___
  4. instrument used to take blood from a vein ___ ___ ___ Ο ___ ___ ___
  5. to reduce in price ___ ___ ___ Ο ___ ___ ___ ___
  6. pain medication ___ ___ ___ ___ ___ ___ Ο ___
  7. disinfected, decontaminated ___ ___ ___ ___ ___ Ο ___
  8. related to a medical operation or procedure ___ ___ ___ ___ ___ ___ ___Ο
  9. worldwide epidemic or disease ___ ___ ___ ___ ___ ___ Ο ___
  10. the wealth of a country based its system for making and spending money ___ ___ ___ Ο ___ ___ ___

Hint: What wonder drug is produced from mould?

Mystery Word: ____ ____ ____ ____ ____ ____ ____ ____ ____ ____

Score __/10

B/ Using the Right Word

Replace the underlined word(s) with a vocabulary word that has a similar meaning. Put the correct answer in the space provided. Use each word once.

  • sanitary
  • pandemic
  • quantities
  • disposable
  • sterile
  • receipt
  • prescription
  • method
  • penicillin
  • economy
  1. Many groups are working together to prepare for the next influenza outbreak that spreads from country to country.
  2. Conditions in an operating room must be free from germs and bacteria or patients will get infections.
  3. The injured worker was given a form filled out by his doctor telling the pharmacist to give him a medication to relieve his pain.
  4. An antibiotic that kills bacteria that cause disease was discovered accidentally by Alexander Fleming while he was growing mould in his laboratory.
  5. Large amounts or numbers of vaccines will be produced before the next influenza pandemic occurs to protect people.
  6. Germs spread quickly in crowded places that are not clean and hygienic.
  7. One way of making sure instruments are clean is to put them in boiling water.
  8. A pandemic would affect the earning and spending of money because all travel and trade between countries would stop.
  9. Syringes for taking blood must be designed to be thrown away after use.
  10. Every month my landlord gives me a piece of paper to prove I have paid my rent.
  • 1.
  • 2.

  • 3.

  • 4.

  • 5.

  • 6.

  • 7.
  • 8.
  • 9.
  • 10.

Score __/10

C/ Relating Meanings

Circle the letters that correspond to the correct answer(s) to the questions below. There may be more than one answer for each question.

  1. For which of the following would you usually need a prescription?
    1. narcotics
    2. antibiotics
    3. penicillin
    4. cough syrup
  2. Which of the following are narcotics?
    1. morphine
    2. vitamin C
    3. salt
    4. sugar
  3. Which of the following is most similar in meaning to pandemic?
    1. epidemic
    2. plague
    3. disease
    4. illness
  4. Which of the following can be affected by changes in the economy?
    1. stock market
    2. small businesses
    3. employment
    4. number of new homes built
  5. For which activity would you probably not receive a receipt?
    1. buying groceries
    2. shopping on the Internet
    3. paying your rent
    4. borrowing your friend's car
  6. Which of the following indicate a quantity?
    1. a dozen oranges
    2. 50 litres of gas
    3. a pound of butter
    4. a century

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary words listed below. Use each word once.

  • disposable
  • discount
  • narcotic
  • prescription

7. increase is to mark-up as decrease is to ___________

8. penicillin is to antibiotic as heroin is to _____________

9. policeman is to traffic ticket as doctor is to ____________

10. glass bottles are to recyclable as light bulbs are to ____________

Score __ /10

D/ Analyzing and Comparing Words

A suffix is an ending added to a word to create a new word. The new words are similar in meaning to the original, but they are different parts of speech.

The following words are formed by adding suffixes to the word economy.

  1. economy (noun)
  2. economize (verb)
  3. economical (adjective)
  4. economically (adverb)
  5. economic (adjective)
  6. economics (noun)
  7. economist (noun)
  • the earning and spending activities of a country
  • to save money or time
  • spending money or time carefully to avoid waste
  • without causing a waste of money or time
  • having to do with the economy or wealth of a country
  • the study of how a country manages its trade and resources
  • a person who studies and writes about economics

Fill in the blanks using the correct word based on the word economy.

  1. My mother was very _____. Her motto was "waste not, want not."
  2. He always manages his money _______.
  3. When the _______ goes down, unemployment goes up.
  4. He is very interested in the economy, so he plans to study _________ at university.
  5. I try to _______ by buying only items that are on sale.

Score__ /5

E/ Comprehension

Read the following sales receipt and answer the questions that follow in complete sentences.

Sales Receipt

CENTRAL MEDICAL SUPPLY LTD.

CENTRAL MEDICAL SUPPLY LTD.
46 Green Drive, North Hampton, ON N4R 2W8
Phone: 519-999-9999 Fax: 519-999-9988
accounting@centralmedicalsupply.ca

DATE:
RECEIPT #745

SOLD TO
Gordon Flowers Medical Store
690 Compton Road
Etobicoke, Ontario
M5P 4N9
519-222-2222
Customer ID [ABC12345]

PAYMENT METHOD CHEQUE NO.
Cheque 102
QUANTITY ITEM # DESCRIPTION UNIT PRICE LINE TOTAL
10 SLJ111 Surgical Tape (roll) 10.00 100.00
1 DS334 Sanitary Napkins (60-pkg carton) 240.00 240.00
100 EG667 Economy Gowns 25.00 2500.00
100 IG543 Prescription Pads 4.00 400.00
55 DLG908 Disposable Sterile Ear Syringes 8.00 440.00
1 SPE12 Narcotics Safe 580.00 580.00
15 PPK321 Pandemic Planning Kits 55.00 825.00
100 AB642 Penicillin Allergy Bracelets 4.25 425.00
         
    TOTAL DISCOUNT 2% (110.20)
    SUBTOTAL 5399.80
    SALES TAX 6% 323.99
    TOTAL 5723.79

Thank you for your business!

Questions

1. Write the name and address of the customer who is receiving the medical supplies listed on this sales receipt.


2. What is the name of the company providing these supplies?


3. What is the date of the sales receipt?


4. What is the price of one roll (unit price) of surgical tape?


5. After the discount is deducted, what is the subtotal?

Score___ /10

Total Score ___ /45

Top of page

Lesson 14

Vocabulary Definitions
affect

v. to have an influence on (someone or something)

• Increasing our productivity will affect our profits.

Also adj. affected, affecting

array

n. a large number of different things, often displayed with care

• There was an array of handmade jewellery for sale at the market.

Also v. array

bridge

n. 1. a link, connection or means of bringing things or people together
2. a structure that is built across a river or road

• 1. Education helps build a bridge between cultures.
2. The bridge over the highway is made of steel and concrete.

Also v. bridge

cause

n. 1. an aim or principle that is being supported
2. the reason something happens

• 1. Jake believes his donations to cancer research are going to a good cause.
2. The fire department is still trying to find the cause of the fire.

Also v. cause; adj. causal

champion

v. to support or fight for something

• I know that Gord will champion the effort to keep the local school open.

n. 1. a person who supports or fights for something
2. the winner of a competition

• 1. The director is the champion for disability issues in the department.
2. It was announced that Mia is now the official world wrestling champion.

Also n. championship

constituency

n. the area represented by an elected member of a law-making assembly; riding

• Our Member of Parliament has an office in the constituency and in Ottawa.

Also n. constituent

contemporary

adj. 1. happening now; modern
2. taking place at the same time in the past as something else

• 1. That fifty-year-old book is still enjoyed by contemporary readers.
2. Contemporary news articles from the 1940s talk about the war.

Also n. contemporary

contribution

n. 1. time, money or work put towards something
2. a regular payment to a fund

• 1. Serena's contribution to the project was completed quickly.
2. If he wants to reduce his income tax, Ed will have to increase his annual Registered Retirement Savings Plan (RRSP) contribution.

Also n. contributor; v. contribute

debate

n. a formal argument or discussion

• The teachers had a debate over whether the private school should be open all year long or whether it would close for summer holidays.

v. to try to make a decision about something

• Jessica debated whether she should accept the new job; it was a good opportunity, but she really liked the job she already had.

implement

v. to put into action

• The school will implement new rules to help end bullying this year.

Also n. implementation

magnet

n. an object that attracts

• Cheese is a magnet for mice.

Also n. magnetism; v. magnetize; adj. magnetic

parliament

n. the group of politicians that makes the laws for Canada or a province

• The proposed anti-smoking law has to be debated and passed by Parliament before it can take effect.

Also n. parliamentarian; adj. parliamentary

policy

n. 1. an officially agreed upon set of ideas or plans
2. a written agreement with an insurance company

• 1. The manager explained the company's policy for sick leave to his new employees.
2. My insurance policy covers some of the expenses from my car accident.

region

n. an area; a part of the country or of a province

• Canada's Atlantic Region consists of Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland.

Also adj. regional; adv. regionally

satisfy

v. to give someone what they want or need

• Our goal is to satisfy every customer that walks through our doors.

Also n. satisfaction; adj. satisfied, satisfying

A/ Matching Meanings

Match the vocabulary words below to their meanings. Use each word once.

  • satisfy
  • policy
  • constituency
  • contribution
  • debate
  • affect
  • magnet
  • champion
  • contemporary
  • bridge
  1. something that attracts
  2. modern or current
  3. to stand up for someone or something
  4. to argue
  5. a link between two things
  6. to give someone what they need
  7. to influence
  8. a community represented by a Member of Parliament
  9. money, idea or service given to help others
  10. a course of action

Score __/10

B/ Using the Right Word

Replace the bold word(s) with a vocabulary word that has a similar meaning. Put the correct answer in the space provided. Use each word once.

  • contemporary
  • array
  • contribution
  • Parliament
  • region
  • implemented
  • constituency
  • debate
  • championed
  • magnet
  1. Each riding is allowed to elect one Member of Parliament to represent the people from that district in Ottawa.
  2. Canada's institution where issues are debated and laws are passed is made up of the House of Commons and the Senate.
  3. Global warming is a present-day problem that we need to take seriously.
  4. The candidates running for the office of Prime Minister will formally discuss and argue important election issues on television tonight.
  5. Nellie McClung enthusiastically supported women's rights in Canada and helped get women the right to vote.
  6. The large collection and display of flags in front of the United Nations building in New York is impressive.
  7. The government has put into action a plan to help parents save for their children's education.
  8. Don't forget that the money you add to your Registered Retirement Savings Plan can be deducted when calculating income tax.
  9. The Rocky Mountains are a particular part of Canada that attracts tourists, skiers and hikers.
  10. When the tailor dropped his box of pins, he picked them up with a piece of metal that attracts iron and steel.
  1. _________
  2. _________
  3. _________
  4. _________
  5. _________
  6. _________
  7. _________
  8. _________
  9. _________
  10. _________

Score ___/10

C/ Relating Meanings

Circle the letters that correspond to the correct answer(s) to the questions below. There may be more than one correct answer for each question.

  1. Which of the following might be part of an array?
    1. DVDs in a rack
    2. dirty laundry
    3. plates in a set of fine china
    4. items in a museum
  2. Which of the following might be a cause?
    1. equal pay for work of equal value
    2. a cigarette left burning
    3. prosecuting drunk drivers
    4. lack of food
  3. Which of the following might be debated?
    1. a decision by Canada's Supreme Court
    2. a traffic ticket
    3. proposed changes to zoning laws
    4. Canada's involvement in a war
  4. Which of the following might be considered contemporary?
    1. Top Ten songs on the radio
    2. an antique chair
    3. a black and white television
    4. the latest fashions
  5. Which of the following could someone champion?
    1. free speech
    2. a bill in parliament
    3. a political candidate
    4. a family member
  6. Which of the following might be a contribution?
    1. an interruption
    2. mismanagement of funds
    3. collecting money for a charity
    4. writing a letter to the editor
  7. Which of the following might satisfy someone?
    1. the solution to a problem
    2. praise for a job well done
    3. a final mortgage payment
    4. a convincing argument
  8. Which of the following might be a magnet?
    1. a well-liked politician
    2. a popular movie star
    3. a run-down motel
    4. a big sale
  9. Which of the following is considered a region?
    1. the Prairies
    2. Northern Ontario
    3. the Middle East
    4. a village
  10. Which of the following might be a policy?
    1. a list of conditions regarding car insurance
    2. an evacuation plan in case of fire
    3. a set of rules governing immigration
    4. a personal choice or preference

Score__ /10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary words listed below. Use each word once.

  • array
  • bridge
  • cause
  • champion
  • region
  • contemporary
  • contribution
  • parliament
  • implement
  • satisfy
  1. instruct is to train as carry out is to
  2. preacher is to church as politician is to
  3. forget is to remember as displease is to
  4. province is to country as town is to
  5. finish is to start as effect is to
  6. salary is to income as offering is to
  7. insult is to praise as attack is to
  8. collection is to set as display is to
  9. attraction is to magnet as link is to
  10. old is to new as traditional is to

Score___ /10

E/ Comprehension

Read the passage below and answer the questions that follow in complete sentences.

The Work of a Member of Parliament (MP)

In the House of Commons Chamber, MPs debate contemporary issues that can affect all Canadians.

Their offices on Parliament Hill and in their constituencies are magnets for people's requests, concerns, problems and ideas. In his or her own way, each MP forms a bridge between the regions of Canada and the federal government in Ottawa.

In their work, MPs deal with an amazing array of issues and meet people from across their constituency and around the world. MPs champion causes, help people and develop and implement national policies.

At the end of the day, only the MPs themselves can say whether they are satisfied with their contributions and whether they feel they have made a difference. And once every four or five years, Canadian voters put them to the test, as well.

Adapted from the website of the Parliament of Canada
http://www.parl.gc.ca/information/about/education/SetAgenda/agenda/workofmp-e.asp

Questions

1. What do MPs do in the House of Commons Chamber?

 

2. In what two places do MPs have offices?

 

3. What are the main roles of an MP?

 

4. What does it mean to "champion causes"?

 

5. Who decides whether or not an MP is doing a good job?

 

Score __/10

Total Score __/50

Top of page

Lesson 15

Vocabulary Definitions
analysis

n. a detailed study of something to learn more about it

• Through handwriting analysis, an expert can predict personality traits by examining the way a person writes with a pen or pencil.

Also n. analyst, analyzer; v. analyze; adj. analytical

assembly

n. 1. putting something together
2. the act of gathering, or the group of things or people gathered together

• 1. The directions for assembly were inside the box with the various pieces of the shelf unit.
2. The school assembly included a visit from the local fire chief.

Also v. assemble

attachment

n. 1. an extra piece that can be added to a machine
2. a computer file, such as a document or picture, that is joined to an email

• 1. The vacuum cleaner came with four cleaning attachments.
2. The email had two attachments—a picture of the house and a blank rental form.

Also v. attach

calculation

n. working out a mathematical problem

• My calculations show that the renovations cost over ten thousand dollars.

Also n. calculator; v. calculate

critique

v. to provide an opinion or review, usually about a literary or artistic work

• He critiqued my manuscript before I sent it to the publisher.

Also n. critique

estimate

n. an approximate calculation about the size, value, amount or cost of something

• The plumber provided an estimate on the cost of repairing the shower.

Also n. estimation, estimator; v. estimate

facilitate

v. 1. to lead or direct
2. to make something possible or easier

• 1. The chairperson was unable to attend, so she asked me to facilitate the meeting.
2. To facilitate recycling, please place used glass, plastic and paper items in the proper bins.

Also n. facilitator

integrate

v. 1. to combine two or more things so that they form part of a whole
2. to mix with and join a group of people, adapting to fit in

• 1. When you put a computer system together using computer parts from different manufacturers, you have created an integrated system.
2. Getting involved in community activities helped the family integrate into their new neighbourhood.

Also n. integration; adj. integrated

justify

v. to give a good reason for something

• Carl can't justify taking an expensive vacation when he is so far in debt.

Also n. justification; adj. justifiable, justified; adv. justifiably

modify

v. to change

• If necessary, the company modifies work for employees who are injured.

Also n. modification

persuade

v. to convince

• He could not persuade her to invest in his restaurant.

Also n. persuasion; adj. persuasive; adv. persuasively

scan

v. 1. to look through something quickly but carefully to find a specific thing or piece of information
2. to copy a paper image into electronic form

• 1. Marge will scan the passage and find the information you need.
2. You can scan documents to your computer from the new photocopier.

Also n. scan, scanner; adj. scannable

schematic

adj. showing the main layout and features but not details of something

• The mayor and city councillors examined the schematic diagram the architect had drawn of the new shopping mall.

skim

v. 1. to read something very quickly to get a general idea of the contents
2. to remove something solid from the surface of a liquid

• 1. I just skimmed the email to see what it was about, so I'll have to read it more carefully later.
2. People used to skim the cream from the top of a bottle of milk.

synthesize

v. 1. to combine (various ideas or objects) into a new whole
2. to produce (a substance) by means of chemicals and chemical reactions, or to produce (sounds) electronically

• 1. For her report, Sue needed to synthesize the data she had gathered.
2. Natural rubber is not identical to rubber that scientists have synthesized.

Also n. synthesis, synthesizer; adj. synthetic

A/ Matching Meanings

Match the phrases in Column A with those in Column B to make complete sentences. Put the correct letters on the lines provided. Use each phrase once.

Column A

  1. _ A calculation is
  2. _ A schematic drawing is
  3. _ An estimate is
  4. _ To persuade is
  5. _ A critique is
  6. _ An attachment is
  7. _ To modify is
  8. _ To scan is
  9. _ To facilitate is
  10. _ To justify is

Column B

  1. something that is fastened or joined to something else.
  2. to convince someone to do something.
  3. to show why it is necessary to do something.
  4. a sketch that shows how something works in a simplified way.
  5. an approximate guess of what the amount might be.
  6. to adjust or change something.
  7. a careful judgment or opinion.
  8. something that has been worked out mathematically.
  9. to look over something to find specific details.
  10. to make something go more smoothly.

Score __/10

B/ Using the Right Word

Read the text and fill in the blanks using the vocabulary words listed below. Use each word once.

  • analysis
  • schematic
  • modify
  • assembly
  • estimate
  • justify
  • calculation
  • integrate
  • facilitate
  • persuade

Mrs. White was not happy with the small deck at the back of her house. She came up with several good arguments to (1)  the expense of building a larger deck. After much coaxing, she was able to (2)  her husband to hire a contractor to (3)  the existing deck and make it more acceptable.

The Whites called a contractor to get a rough (4)  of what it would cost for materials and labour. After an (5)  of the construction and condition of the existing deck, the contractor felt that it would be possible to (6)  new pieces of lumber with the existing boards.

The contractor came up with a (7)  drawing to (8)  implementation of the new design idea. He also took measurements and wrote down an accurate (9)  of the required materials and their cost. Of course, there was also a quote on what it would cost to complete the (10)  or attachment of the individual boards to the rest of the deck.

Score __/10

C/ Relating Meanings

Circle the letters that correspond to the correct answer(s) to the questions below. There may be more than one correct answer for each question.

  1. What are examples of things that you might critique?
    1. a movie
    2. a figure skating routine
    3. a perfect score
    4. a book
  2. Which of the following might be examples of an assembly?
    1. students at a school concert
    2. a model airplane made from a kit
    3. a soapstone carving
    4. a carrot
  3. Which of the following might you skim?
    1. a flyer with grocery store ads
    2. the fat on the top of homemade chicken soup
    3. the front page of the newspaper
    4. questions on an application form
  4. Which of the following might be synthesized?
    1. musical sounds
    2. a car
    3. employees' ideas at a staff meeting
    4. information
  5. Which of the following might be examples of attachments?
    1. a photograph sent with an email message
    2. a réumé with a cover letter
    3. a nozzle for a hose
    4. a list of suggested readings after an essay
  6. Which of the following is least likely to require an estimate?
    1. the number of children you have at present
    2. the cost of a trip
    3. the length of time to read a book
    4. interest payments on a loan
  7. Which of the following could be an example of a calculation?
    1. the balance in a bank statement
    2. a sum of numbers
    3. a flight arrival time
    4. a reckless decision
  8. Which of the following might you scan?
    1. a paper you want to copy
    2. a brain
    3. faces in a crowd
    4. a page in the telephone book
  9. Which of the following might be integrated?
    1. boys and girls on a team
    2. new immigrants
    3. a computer system
    4. new car parts used in an old car
  10. Which of the following might you want to justify?
    1. an unscheduled absence
    2. feeding your children
    3. a decision to quit your job
    4. the purchase of a bigger house

Score ___10

D/ Analyzing and Comparing Words

A synonym is a word that means the same or almost the same as another word. Match the vocabulary word to its synonym.

  • analysis
  • critique
  • calculation
  • facilitate
  • attachment
  • justify
  • scan
  • integrate
  • modify
  • persuade
  1. skim
  2. estimate
  3. synthesize
  4. review
  5. defend
  6. diagnosis
  7. adjust
  8. add-on
  9. urge
  10. simplify

Score __/10

E/ Comprehension

Read the passage below and answer the questions that follow in complete sentences.

ESSENTIAL SKILLS: How are they used?

There are nine Essential Skills used in nearly every occupation and throughout daily life.

Reading

  • Scan for information
  • Skim for overall meaning
  • Read a full text to understand, learn, critique or evaluate
  • Integrate and synthesize information from multiple sources or from complex and lengthy texts

Document Use

  • Read signs, labels or lists
  • Interpret information on graphs or charts
  • Enter information on forms
  • Read or create schematic drawings / assembly drawings

Numeracy

  • Numerical estimation / calculation
  • Money math
  • Scheduling or budgeting and accounting
  • Measurement and calculation
  • Data analysis

Writing

  • Organize, record or document
  • Inform or persuade
  • Request information or justify a request
  • Present an analysis or a comparison

Oral Communication

  • Greet people or take messages
  • Reassure, comfort or persuade
  • Seek or obtain information
  • Resolve conflicts
  • Facilitate or lead a group

Working with Others

  • Work independently
  • Work jointly with a partner or helper
  • Work as a member of a team
  • Participate in supervisory or leadership activities

Thinking

  • Problem solving
  • Decision making
  • Critical thinking
  • Job task planning and organizing
  • Significant use of memory
  • Finding information

Computer Use

  • Operate a computerized cash register
  • Use word processing software to produce letters or memos
  • Send emails with attachments to multiple users
  • Create and modify spreadsheets for data entry

Continuous Learning

  • Gain new skills as part of regular work activity
  • Learn from co-workers
  • Take training offered in the workplace
  • Participate in off-site training

Questions

1. Name two purposes for reading.

 

2. Name the Essential Skill that includes measuring and estimating.

 

3. What Essential Skill(s) are you using to complete this lesson?

 

4. What is meant by "multiple sources" in the Reading section?

 

5. Name the Essential Skill that includes decision making and organizing.

 

Score __/10

Total Score __/50

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Lesson 16

Vocabulary Definitions
account

n. 1. an official record of money spent, owing or received for a specific purpose, person or thing
2. a financial service offered by a bank
3. a written or spoken description of an event

• 1. Accounts receivable are records of amounts a company is expecting to receive from its clients, and accounts payable are records of amounts the company needs to pay.
2. I have transferred my personal bank account to a new branch.
3. Shawna saw the robbery, so she was able to give the police an eyewitness account.

Also n. accounting, accountant; v. account (for)

bookkeeping

n. keeping an accurate record of money that is spent and received; accounting

• The owners of the pet store plan to change to a computerized system of bookkeeping next year.

Also n. bookkeeper

entry

n. 1. a piece of information that is recorded in a book, computer, etc.
2. a door, gate or opening you go in through
3. participation in a contest

• 1. The accounting clerk promised to complete all the accounts receivable entries before lunch.
2. The police blocked all the entries so that no one could get in or out.
3. There was a skill testing question on the entry form.

Also v. enter

general

adj. 1. including a lot of things or subjects and not limited to only one or two
2. including the basic or most necessary information

• 1. Alfonso is a popular dinner guest because of his broad general knowledge.
2. Don's job was to provide a general introduction to the project, which Carol would then describe in more detail.

Also n. generalization; v. generalize; adj. generalized

journal

n. 1. a book in which all business dealings are entered as they take place, to make it easier to transfer the information later to the general records
2. a diary
3. a magazine published regularly, usually about a specialized subject

• 1. As you pay each invoice, record the transaction in the journal.
2. While she was on holidays, Judy wrote in her journal every day so that she would have a full account of her travels to share with friends and family.
3. New discoveries in medicine are usually published in medical journals.

ledger

n. a book used to record the income and expenses of a company, divided by accounts

• A company's general ledger is the main accounting record that lists all of its business dealings within the business year.

manual

adj. 1. done by hand
2. operated by hand rather than by electricity

• 1. He prefers manual labour because he likes to work outside and keep fit.
2. Kyra learned to type on a manual typewriter when she was young.

n. a book of instructions on how to do something

• They lost the instruction manual and were unable to set up the scanner.

Also adv. manually

payroll

n. 1. a list of employees that shows how much each one earns
2. the total amount of money paid to a company's employees

• 1. Ten percent of the staff on the payroll are earning over $40,000 per year.
2. Payroll is usually the largest expense for any business.

post

v. 1. to enter an item in a ledger or carry an entry from one account to another
2. to announce or advertise
3. to place, station or appoint to a position
4. to put in the mail

• 1. One of the clerk's duties was to post all the journal entries.
2. As soon as they post the vacant position in Accounting Jane plans to apply.
3. When refilling the automatic teller machine, the security company always posts a guard to watch for suspicious activity.
4. Sarah posted her letter to Santa Claus in early December.

Also n. post, posting

reconcile

v. 1. to make agree or bring into harmony; to make one account agree with another
2. to settle (a quarrel or disagreement)
3. to make or become friends again

• 1. Roberta was able to reconcile February's bank statement with her cheque book records when she realized that one cheque had not yet been cashed.
2. The coworkers reconciled their differences so they would be able to work together and finish the project.
3. Cathy and Doug reconciled and their marriage became even stronger.

Also n. reconciliation; adj. reconcilable

requirement

n. something that is needed

• A valid driver's license is a requirement of the job.

Also v. require

sector

n. 1. one of the parts into which the economy of a country is divided
2. an area of land or sea that is seen as separate from other areas

• 1. Canada has three economic sectors: the private sector (for profit), the public sector (government run), and the voluntary sector (not for profit).
2. The police officer was responsible for patrolling the downtown sector.

Also adj. sectoral

statistical

adj. referring to the science of collecting, studying, explaining and presenting information using numbers or data

• Statistics Canada is a government department that presents statistical information such as employment, work accidents, income and population.

Also n. statistic, statistics, statistician; adv. statistically

transaction

n. a piece of business, such as buying or selling something

• A business transaction may be as short as a phone call to request an account balance or as long as the life of a mortgage.

Also v. transact

utility

n. 1. an organization that supplies water, gas or electricity
2. the usefulness of something

• 1. Our bills for utilities were very high last winter.
2. What is the commercial utility of your invention?

Also n. utilization; v. utilize

A/ Matching Meanings

Match the vocabulary words below to their meanings. Use each word once.

  • bookkeeping
  • requirements
  • utility
  • ledger
  • sector
  • journal
  • entries
  • transaction
  • payroll
  • manual
  1. recording the financial activities of a business
  2. done by hand
  3. book used to show income and expense accounts
  4. list of figures about employees' salaries
  5. items of information entered in a book
  6. daily record of personal information or transactions
  7. things that must be done
  8. electricity, water or other similar service
  9. a part of the economic activity of a country
  10. a business deal

Score __/10

B/ Using the Right Word

Read the text and fill in the blanks using the vocabulary words listed below. Use each word once.

  • accounts
  • journal
  • manual
  • reconcile
  • transactions
  • bookkeeping
  • general
  • ledger
  • payroll
  • statistical

Every business needs a (1)  system to keep track of its financial business (2)  carried out with other parties. Accounting forms are used to record changes in (3)  such as revenues (money received) and expenses (money spent). Each day, items of value that have been exchanged are recorded in a (4) .

On an income statement, the (5) , or cost of the salaries of the employees, is recorded as a business expense. A combination of all the accounts appears in a (6)  (7) . Bookkeepers must (8)  the books so that the debits and credits are balanced. Some use software programs to balance the ledger, while others use a (9)  approach. The (10)  information bookkeepers provide is useful for managers, bankers, investors and government.

Score __/10

C/ Relating Meanings

Circle the letters that correspond to the correct answer(s) to the questions below. There may be more than one correct answer for each question.

  1. Which of these things you can post?
    1. a letter
    2. an entry
    3. a job opening
    4. a fence
  2. Which of the following are manual?
    1. handwriting
    2. microwave oven
    3. electric blender
    4. stick shift in a car
  3. Which of the following could be bookkeeping accounts?
    1. petty cash
    2. utilities
    3. accounts receivable
    4. safety procedures
  4. Which of the following are examples of requirements?
    1. tax on income
    2. marriage to have children
    3. passport to travel overseas
    4. licence to drive
  5. Which of the following are examples of statistical information?
    1. names of your children
    2. birth dates
    3. market research
    4. census
  6. Which of the following are examples of a transaction?
    1. buying a car
    2. exchanging services
    3. ordering supplies
    4. driving yourself to work
  7. Which of the following can be reconciled?
    1. cheque book and bank statement
    2. differences of opinion
    3. husband and wife who have separated
    4. two sets of accounts
  8. Which of the following are examples of a sector?
    1. the business district
    2. the lumber industry
    3. a specific fishing area
    4. a pair of scissors
  9. Which of the following are examples of bookkeeping?
    1. balancing your cheque book
    2. recording monthly costs and earnings
    3. signing autographs
    4. recording bets at the race track
  10. Which of the following are examples of a journal?
    1. captain's log
    2. biography
    3. diary
    4. record of business transactions

Score __/10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary words listed below. Use each word once.

  • bookkeeping
  • general
  • sector
  • transaction
  • manual
  • journal
  • post
  • reconcile
  • statistical
  • utility
  1. words are to spell check as accounts are to
  2. part is to whole as specific is to
  3. keyboarding is to typing as accounting is to
  4. modern is to traditional as automated is to
  5. numbers are to mathematical as data is to
  6. piece is to section as area is to
  7. expertise is to ability as usefulness is to
  8. gift is to present as exchange is to
  9. pamphlet is to brochure as diary is to
  10. pick is to select as enter is to

Score __/10

E/ Comprehension

Read the job description below and answer the questions that follow in complete sentences.

Bookkeepers (NOC 1231)

Nature of the Work

Bookkeepers maintain complete sets of books, keep records of accounts, check the procedures used for recording financial transactions and provide personal bookkeeping services. They are employed throughout the private and public sectors, or they may be self-employed. There are many bookkeepers in this province.

Main Duties

The main responsibility of all bookkeepers is to keep financial records and set up, maintain and balance various accounts for their clients. They do calculations and check financial transactions for their employers or clients, and they make sure good records are kept, according to legal requirements and good business practices. To do this, they use computerized and manual bookkeeping systems.

Specifically, they post journal entries and reconcile accounts, maintain general ledgers and prepare financial statements. They calculate and prepare cheques for payrolls and for utility, tax and other bills. They complete and submit tax forms, workers' compensation forms, pension contribution forms and other government documents. They also prepare tax returns and perform other personal bookkeeping services and prepare other statistical, financial and accounting reports.

Source: Work Futures: British Columbia Occupational Outlooks, Employment and Skills Development Canada (B.C./Yukon Region) and B.C. Ministry of Advanced Education
http://www.workfutures.bc.ca/link.cfm?noc=1231

Questions

1. What are three things that bookkeepers do?

 

2. Where are bookkeepers employed?

 

3. Name the two types of bookkeeping systems referred to in the job description.

 

4. What types of forms might a bookkeeper prepare for the government?

 

5. Give two examples of utility bills that a bookkeeper might receive in the mail.

 

Score __/10

Total Score ___50

Top of page

Vocabulary Review: Unit 4

Complete the crossword puzzle using vocabulary words from the lessons in this unit.

Vocabulary Review: Unit 4

ACROSS

1. kind of information presented using numbers

4. detailed study or examination of something

9. to have an influence on

12. extremely clean

13. way of doing something

15. done by hand

16. to put into practice

17. group of things displayed in an attractive way

18. list of employees and how much each earns

DOWN

1. amount before the final total

2. to read something very quickly to determine the subject

3. record books for bookkeepers

5. to become part of a group

6. synonym for "modern"

7. deadly disease or illness that spreads around the world

8. drawing to show how something looks and works

10. to make agree

11. to combine ideas or information into a new whole

12. to read through something quickly to find a piece of information

14. to give a good reason for something

Top of page

Unit 4 Word List

These are the vocabulary words from Unit 4. The number beside each word indicates the lesson in which it was studied.

  1. account (16)
  2. affect (14)
  3. analysis (15)
  4. array (14)
  5. assembly (15)
  6. attachment (15)
  7. bookkeeping (16)
  8. bridge (14)
  9. calculation (15)
  10. cause (14)
  11. champion (14)
  12. constituency (14)
  13. contemporary (14)
  14. contribution (14)
  15. critique (15)
  16. debate (14)
  17. discount (13)
  18. disposable (13)
  19. economy (13)
  20. entry (16)
  21. estimate (15)
  22. facilitate (15)
  23. general (16)
  24. implement (14)
  25. integrate (15)
  26. journal (16)
  27. justify (15)
  28. ledger (16)
  29. magnet (14)
  30. manual (16)
  31. method (13)
  32. modify (15)
  33. narcotic (13)
  34. pandemic (13)
  35. parliament (14)
  36. payroll (16)
  37. penicillin (13)
  38. persuade (15)
  39. policy (14)
  40. post (16)
  41. prescription (13)
  42. quantity (13)
  43. receipt (13)
  44. reconcile (16)
  45. region (14)
  46. requirement (16)
  47. sanitary (13)
  48. satisfy (14)
  49. scan (15)
  50. schematic (15)
  51. sector (16)
  52. skim (15)
  53. statistical (16)
  54. sterile (13)
  55. subtotal (13)
  56. surgical (13)
  57. synthesize (15)
  58. syringe (13)
  59. transaction (16)
  60. utility (16)

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Unit 5

Lesson 17

  • accommodate
  • advance
  • appropriate
  • attention
  • clerk
  • cooperation
  • depart
  • department
  • frequently
  • memorandum
  • prepare
  • procedure
  • regarding
  • retrieve
  • secretary

Top of page

Lesson 18

  • addressee
  • briefly
  • c.c.
  • conduct
  • courier
  • develop
  • discreet
  • forward
  • head
  • humorous
  • inbox
  • practice
  • prioritize
  • title
  • tone

Top of page

Lesson 19

  • astronaut
  • aviation
  • coveted
  • dedicated
  • degree
  • demonstrate
  • discipline
  • expand
  • fierce
  • multiple
  • official
  • preferably
  • proficient
  • rigorous
  • select

Top of page

Lesson 20

  • access
  • agency
  • armoured
  • assigned
  • automated
  • coordinate
  • enforce
  • establishment
  • industrial
  • occupation
  • patrol
  • supervise
  • teller
  • valuables
  • vandalism

Top of page

Unit Review: Crossword Puzzle

Lesson 17

Vocabulary Definitions
accommodate

v. 1. to adjust to or help with something
2. to provide lodging or room

• 1. The building had an access ramp to accommodate his disability.
2. The new town homes are large enough to accommodate a family of six.

Also n. accommodation; adj. accommodating

advance

adv. in advance: ahead of time

• Carol did not owe any money when she picked up her airline ticket because she had paid for it two months in advance.

n. 1. act of moving forward
2. progress
3. payment made before the due time

• 1. Cold weather slowed the advance of Napoleon's army into Russia.
2. The discovery of insulin was a major advance in medicine.
3. Donna asked for a pay advance so she could pay for her son's school trip.

Also n. advancement; v. advance; adj. advanced

appropriate

adj. right for a particular situation or occasion

• Jean took the appropriate legal steps to deal with her former partner.

Also n. appropriateness; adv. appropriately

attention

n. 1. notice or interest
2. mental focus, serious thought or concentration

• 1. It came to our attention that garbage was being put in with the recycling.
2. The project requires my full attention so I can't help you.

clerk

n. 1. person who keeps the records or accounts for a company or performs general office duties
2. person who works at a sales counter or service desk at a store or hotel

• 1. The accounting clerk verified the records and gave me the information I needed.
2. It is the clerk's responsibility to serve the clients at the front desk.

Also v. clerk

cooperation

n. the act of working together to achieve a common goal

• Martha needed the team's cooperation to carry out the big end-of-season sale.

Also v. cooperate; adj. cooperative

depart

v. 1. to leave
2. to change or vary from a pattern

• 1. Sheila was sad when she had to depart from the charming little island.
2. The new manager's plans depart from the company's usual policies.

Also n. departure

department

n. one of different areas of specialization that companies, organizations and governments are often divided into (e.g., marketing department, technical department, health department, special education department)

• The customer service department answers calls from people who have questions about the company's products.

Also adj. departmental

frequently

adv. often

• It snows frequently during the winter months.

Also n. frequency; adj. frequent

memorandum
(memo)

a short written message used to share information in the workplace; a reminder

• A memorandum was sent out to remind staff of recent policy changes.

prepare

v. 1. to get something or someone ready
2. to be ready for something you expect or think will happen

• 1. We prepared a first aid kit in case there's an accident.
2. You need to prepare for the possibility that the plane will be late.

Also n. preparation, preparedness; adj. prepared

procedure

n. 1. series of actions done in a certain order or manner, considered the official or accepted way of doing something
2. medical or surgical operation

• 1. Please review the procedure for opening new customer accounts.
2. Tracy underwent a minor medical procedure in the doctor's office.

Also adj. procedural

regarding

prep. about; on the subject of

• I would like to speak with you regarding the planned schedule changes.

Also n. regard; v. regard; adv. regardless

retrieve

v. to find and bring something back from somewhere

• Carrie's dog will retrieve balls, bones or anything else she throws.

Also n. retrieval, retriever

secretary

n. someone who works in an office, writes letters, makes telephone calls and arranges meetings for a person or for an organization

• As secretary to the general manager, she was responsible for writing letters to corporate leaders.

Also adv. secretarial

A/ Matching Meanings

Match the vocabulary words below to their meanings. Use each word once.

  • cooperation
  • depart
  • in advance
  • prepare
  • retrieve
  • memorandum
  • regarding
  • attention
  • frequently
  • accommodate
  1. concentration
  2. to leave
  3. repeatedly
  4. to regain or repossess something
  5. working together to do something
  6. earlier than planned
  7. to train or get ready
  8. to help someone by providing for their needs
  9. a brief, written office communication
  10. in the matter of

Score __/10

B/ Using the Right Word

Replace the underlined word(s) with a vocabulary word that has a similar meaning. Put the correct answer in the space provided. Use each word once.

  • prepare
  • department
  • cooperation
  • clerk
  • depart
  • retrieve
  • attention
  • appropriate
  • advance
  • regarding
  1. There is a job opening in the advertising section of the company.
  2. The police were able to recover all of the stolen goods and return them to the rightful owners.
  3. Economists are paying notice to the high unemployment rate and the low value of the Canadian dollar.
  4. The salesperson worked at the service desk, taking returns.
  5. The new computer system is a significant move forward for the department.
  6. An emergency meeting about a new round of lay-offs will be held tomorrow morning.
  7. The company has begun to move away from its traditional line of products.
  8. The travel agency will arrange your itinerary and travel plans well in advance.
  9. Teamwork means working together to reach a common goal.
  10. It is important to wear the right clothing to a job interview.
  • 1.

  • 2.
  • 3.

  • 4.

  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.

Score ___10

C/ Relating Meanings

Three words or ideas on each line are similar and one is different. Circle the one that does not belong.

1. clerk salesperson record keeper lawyer
2. escape fetch retrieve locate
3. study prepare offer train
4. sharing ideas giving orders unity cooperation
5. attention recognition facts focus
6. difficult fitting appropriate suitable
7. accommodate lend a hand cater to reply
8. move ahead announce progress advance
9. letter writer administrative assistant secretary gas attendant
10. contrary to with respect to in connection with regarding

Score __/10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary worded below. Use each word once.

  • memorandum
  • depart
  • accommodate
  • clerk
  • advance
  • attention
  • procedure
  • frequently
  • retrieve
  • cooperation
  1.  street is to road as method is to
  2.  peace talks are to negotiation as teamwork is to
  3. kitchen is to feed as hotel is to
  4.  car is to automobile as message is to
  5.  pastry maker is to baker as bank teller is to
  6.  on is to off as arrive is to
  7.  logic is to reason as focus is to
  8.  late is to early as seldom is to
  9.  red light is to stop as green light is to
  10.  loud is to quiet as lose is to

Score __/10

E/ Comprehension

Read the memorandum below and answer the questions that follow in complete sentences.

MEMORANDUM

To: Administrative Staff: Bookkeepers, Secretaries and File Clerks
From: Jennifer Waldo
Date: March 25, 2008
Re: Attendance

It has come to my attention that attendance in the clerical department has become an issue in recent months. It has been reported that staff frequently arrive late and depart early. Our policies and procedures manual clearly states that office hours are from 9:00 a.m. to 5:00 p.m. weekdays.

Our customer service staff members depend on this department to be available to prepare documents and retrieve information during these hours. If you need to change your work schedule to accommodate personal appointments, please let your team leader know a few days in advance so that appropriate staffing can be arranged. Thank you for your cooperation regarding this matter.

Jennifer Waldo,
Operations Manager

Questions

1. What three job titles make up the administrative staff?

 

2. What is the shortened form of the word "memorandum"?

 

3. "Re" is a short form for "regarding." What is this memorandum regarding?

 

4. What part of the company is Jennifer Waldo focusing on, and why?

 

5. If a staff member needs to leave early for an appointment, what does he or she need to do?

 

Score __/10

Total Score __/50

Top of page

Lesson 18

Vocabulary Definitions
addressee

n. person that you are sending a letter, email or parcel to; recipient

• The envelope should show the full mailing address of the addressee, including the postal code.

Also n. address; v. address

briefly

adv. quickly; in a few words

• While he was waiting to see his client, Ralph briefly reviewed his notes from their last meeting.

Also adj. brief

c.c.

n. a copy of a letter or email sent to someone other than the main recipient

• Send your request for time off to your manager, with a c.c. to your supervisor.

conduct

v. 1. to carry out business or lead a tour
2. to conduct yourself: to behave a certain way

• 1. People sometimes meet at a coffee shop to conduct business.
2. Carol always conducts herself in a professional manner.

Also n. conduct

courier

n. messenger; someone who delivers letters or packages

• To make sure the client would receive the package the same day, Carlos called a courier service to pick it up and deliver it.

Also v. courier

develop

v. 1. to invent something or bring something into existence
2. to grow bigger, better or stronger

• 1. It takes a lot of time and money to develop a new product.
2. Over time children grow and develop into young adults.

Also n. development, developer; adj. developmental; adv. developmentally

discreet

adj. tactful; trustworthy; careful not to give too much information about something that is secret, personal or private

• It is important for bank tellers to be discreet regarding the financial situation of their clients.

Also n. discretion

forward

v. to send on to someone else

• When Elsie received a threatening letter from an angry customer, she forwarded it to her lawyer.

head

adj. main, chief

• The head gardener made sure that the workers used environmentally friendly sprays.

n. person in charge

• The head of the marketing department determines the advertising policy.

Also v. head

humorous

adj. funny

• The audience laughed when the speaker told a humorous story.

Also n. humour; adj. humorously

inbox

n. folder in which email messages you receive are displayed and stored

• When I returned to work after three weeks away, it took me over an hour to read all the new messages in my inbox.

practice

n. 1. way of doing things
2. regular training or exercise to improve your skills

• 1. The practice in this office is to greet visitors with a smile.
2. The star player broke his arm at football practice and wasn't able to play in the big game.

Also v. practise; adj. practising

prioritize

v. to determine which of a number of things is most important or urgent and needs to be handled first

• Denise only had few minutes free to return calls, so she had to prioritize and call the most important client first.

Also n. priority; adj. priority

title

n. 1. description indicating your job or role (e.g., director, assistant)
2. name of a book, movie, piece of art, etc.

• 1. When Jian was promoted, he had to order new business cards that included his new title.
2. What was the title of that book about a man in a boat with a tiger?

tone

n. 1. attitude or feeling expressed in what you say or write
2. musical or vocal sound

• 1. From the tone of her voice, I could tell that Kendra was upset.
2. Wait for the dial tone, then dial the number you want to call.

A/ Matching Meanings

Match the vocabulary words below to their meanings. Use each word once.

  • discreet
  • briefly
  • prioritize
  • inbox
  • practice
  • head
  • develop
  • addressee
  • c.c.
  • humorous
  1. in a few words
  2. a copy of an email
  3. person in charge of an organizational unit
  4. mailbox for email being received
  5. to decide what to do first
  6. person receiving a letter
  7. comical
  8. careful in what you say
  9. to progress
  10. custom, habit

Score ___10

B/ Using the Right Word

Read the text and fill in the blanks using the vocabulary worded below. Use each word once.

  • developed
  • prioritize
  • forwarded
  • tone
  • practice
  • head
  • c.c.
  • humorous
  • inbox
  • conducted

Xavier is in charge of customer relations at the (1)   office of a large manufacturing company. When he gets to the office in the morning, his usual (2)   is to turn on his computer and check his (3)   for new emails. He likes to start the day with a smile by reading one or two (4)   messages from friends. Then he skims through the rest of the emails so that he can (5)  .

Last Monday, one message in particular caught his attention. It was a customer complaint that the district manager had (6)   to him. Noticing that the district manager had also sent a (7)   to the company president, Xavier knew the issue was important.

The complaint was from a customer who had purchased a new product the company had (8)  . She was not satisfied with the product and said that if the company did not honour the guarantee she would tell the media about the way it (9)   business. Xavier knew he would have to be careful and use the right (10)   in his reply to her complaint.

Score __/10

C/ Relating Meanings

Circle the letters that correspond to the correct answer(s) to the questions below. There may be more than one correct answer for each question.

  1. Which of the following might be sent by courier?
    1. a monthly magazine
    2. a birthday present that is almost late
    3. an important contract
    4. a washing machine
  2. Which of the following are examples of an addressee?
    1. someone sending a letter
    2. someone receiving an email
    3. someone signing a contract
    4. someone buying a product
  3. Which of the following could be humorous?
    1. an invoice
    2. a television show
    3. a joke
    4. a comic book
  4. Which of the following could a company develop?
    1. a new product
    2. its employees
    3. a better manufacturing process
    4. photographs
  5. Which of the following could be done briefly?
    1. summarizing results
    2. scanning a newspaper article
    3. filling in a long, complex form
    4. reading an encyclopaedia
  6. Which of the following could be a practice?
    1. a television commercial
    2. a choir rehearsal
    3. the usual way of performing a task
    4. a workout by a football team
  7. Which of the following items can be forwarded?
    1. an email you have received
    2. a letter sent to someone's old address
    3. a deadline
    4. a car
  8. Which of the following can have a title?
    1. a book
    2. a car
    3. the head of a company
    4. a famous painting
  9. Which of the following should be discreet?
    1. a comedian
    2. a doctor
    3. a priest
    4. a psychologist
  10. Where might you hear a tone?
    1. in someone's voice
    2. on the telephone
    3. in a canoe
    4. at a piano performance

Score __/10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary worded below. Use each word once.

  • develop
  • courier
  • briefly
  • addressee
  • inbox
  • humorous
  • discreet
  • head
  • forward
  • practice
  1.  gift is to recipient as letter is to
  2. slow is to regular mail as fast is to
  3.  success is to preparation as perfection is to
  4.  send is to receive as outbox is to
  5. widely known is to confidential as gossipy is to
  6.  at length is to in detail as quickly is to
  7. copy is to imitate as create is to
  8.  keep is to retain as send is to
  9.  serious is to not funny as amusing is to
  10.  company is to president as unit is to

Score __/10

E/ Comprehension

Read the email below and answer the questions that follow in complete sentences.

To: Christine Clerk; Bob Bookkeeper; Ronnie Receptionist; Sam Secretary
Cc: Don Director
Subject: Good practices for email

Our head office recently developed a new email policy which I expect everyone to follow when conducting company business.

1. Make good use of the "Subject" line: Briefly state the subject of the email. If the matter is urgent or you need the addressee to take action, say so. Putting this information in the subject line will help recipients prioritize when faced with an inbox full of new emails.

2. Target your message: Send it only to the person or people directly involved. If you want someone to receive a copy for their information (but no action on their part is needed) put their email address in the "Cc" line.

3. When answering an email, click on "Reply", not "Reply to all", unless you want every single person in the "To" and "Cc" lines to receive your response!

4. Watch your tone: Email exchanges can sometimes seem like conversations; however, be aware that because recipients can't hear your voice or see your body language, they may not understand when you are trying to be humorous.

5. Be discreet: Remember that once an email leaves your outbox it takes on a life of its own. It can easily be forwarded to other people that you did not mean to see it. In addition, it may remain in the system as a lasting record of your comments.

6. When sending an email to someone outside the company include the following information:

  • your full name and title
  • the name and address of your work unit
  • your telephone and fax numbers
  • your email address

That way, recipients won't have to look up your contact information if they want to send you something by fax or courier, or speak to you over the phone.

Marnie Manager
Head, Ottawa District Office

Questions

1. Who is receiving a c.c. of this email?

 

2. Name two good practices when writing emails.

 

3. Why is it important to include your contact information in an email?

 

4. What information can you put in the subject line to help recipients prioritize?

 

5. Why should you be discreet when writing emails?

 

Score __/10

Total Score __/50

Top of page

Lesson 19

Vocabulary Definitions
astronaut

n. a person who has been trained to travel in outer space in a spacecraft

• In July 1969, two astronauts walked on the moon.

Also n. astronautics

aviation

n. the art or science of flying, designing, producing and maintaining aircraft

• In Northern Canada, where people are dependent on air travel and air freight, aviation is one of the largest industries.

Also n. aviator

coveted

adj. something that many people would like to have

• It has been suggested that two of the most coveted benefits an employer can offer an employee are flexible hours and a shorter work week.

Also v. covet

dedicated

adj. 1. describes people who give a lot of time and energy to something they believe is very important
2. describes something set aside for a specific purpose

• 1. Harvey was dedicated to building his business.
2. The office had a dedicated telephone line for fax transmissions.

Also n. dedication; v. dedicate

degree

n. 1. qualification given to a student who has successfully completed a course of study at a college or university
2. the extent of something
3. a measurement, especially related to temperature

• 1. Now that she had her degree in Business Administration, Joan was eager to start working.
2. The job Darren applied for requires a high degree of skill in mathematics.
3. The weather report said it would be 13 degrees and sunny tomorrow.

demonstrate

v. 1. to express or show that you have a particular feeling, quality or ability
2. to show how something works in an effort to sell it
3. to make a public expression of dissatisfaction by taking part in a march or mass meeting

• 1. He demonstrated his concern for the environment by driving a hybrid car.
2. Jack was asked to demonstrate how the product worked.
3. Kelly went to Ottawa to demonstrate against cuts in health spending.

Also n. demonstration, demonstrator; adj. demonstrative

discipline

n. 1. a particular subject, especially a subject studied at a college or university
2. self-control, orderliness or efficiency

• 1. After her first year of university, Samantha changed her discipline from history to psychology.
2. Five years of self-defence training helped Colin develop some discipline.

Also adj. disciplined

v. to punish someone for something they have done wrong

• The commanding officer disciplined the soldier for disobeying orders.

Also n. disciplinarian; adj. disciplinary

expand

v. to grow or increase in size, number or importance

• Jerome's family expanded their business into two more provinces last year.

Also n. expansion; adj. expandable

fierce

adj. wild, intense; extremely bad or difficult

• Competition for the last spot on the team was fierce.

Also n. fierceness; adv. fiercely

multiple

adj. more than one

• You see more twins and triplets these days because the use of fertility drugs can lead to multiple births.

official

adj. publicly recognized as legal or authorized

• Canada has two official languages, English and French.

Also adv. officially

n. someone in an office or position of authority, duty or trust

• Tara and Henry were married by an official of the church.

preferably

adv. most desirably; if at all possible

Preferably, the applicant for this position would be bilingual.

Also n. preference; v. prefer; adj. preferable, preferred

proficient

adj. skilled and experienced in an art, occupation or area of knowledge

• Sara is proficient in three languages: English, Spanish and French.

Also n. proficiency; adv. proficiently

rigorous

adj. done in a very thorough and strict way

• The champion maintained a rigorous training schedule throughout the year.

Also n. rigour; adv. rigorously

select

v. to choose a small number of people or things, especially for excellence or a special quality

• The human resources team had to select five candidates to interview.

Also n. selection; adj. selective; adv. selectively

A/ Matching Meanings

Match the vocabulary words below to their meanings. Use each word once.

  • multiple
  • proficient
  • coveted
  • demonstrate
  • fierce
  • expand
  • discipline
  • dedicated
  • rigorous
  • official
  1. able to do something well
  2. done in a thorough manner
  3. someone who is in a position of authority
  4. violent
  5. to present what you know
  6. desired
  7. committed to someone or something
  8. field of study
  9. to enlarge or develop
  10. many

Score __/10

B/ Using the Right Word

Fill in the blanks using the vocabulary worded below. Use each word once.

  • astronaut
  • demonstrate
  • dedicated
  • rigorous
  • fierce
  • select
  • multiple
  • coveted
  • aviation
  • proficient

 

  1. Roberta Bondar was the first Canadian female   to go on a space mission.
  2. The Dionne quintuplets are Canada's most famous children to result from a   birth.
  3. The  museum has a special display of antique airplanes from the early twentieth century.
  4. The   battle ended with many casualties and deaths.
  5. Getting ready for the Olympics involves a   training schedule.
  6. Four years of university and twenty-seven years of experience have made Edmund   in the field of marketing research.
  7. The three candidates wanted the salary and prestige that came with the   position of company president.
  8. The   volunteer worked long hours in difficult conditions.
  9. Catherine was able to   her ideas for the advertising campaign during the presentation.
  10. It is up to the hockey coach to   the players who will be on the team.

Score __/10

C/ Relating Meanings

Circle the letters that correspond to the correct answer(s) to the questions below. There may be more than one correct answer for each question.

  1. Which of the following can be fierce?
    1. a battle
    2. a storm
    3. desire
    4. a kitten
  2. Which of the following could be official?
    1. a document
    2. a tax cut
    3. a law
    4. the end of a war
  3. Which of the following might be coveted?
    1. a used tissue
    2. a free trip
    3. an infectious disease
    4. a worn tire
  4. Which of the following are likely to be proficient?
    1. an expert
    2. someone with a degree
    3. a new trainee
    4. a famous artist
  5. Which of the following might be dedicated?
    1. an author
    2. a doctor
    3. a missionary
    4. a college student
  6. Which of the following could be multiple?
    1. exits from a movie theatre
    2. candidates chosen to fill one vacancy
    3. solutions to a problem
    4. spoken languages
  7. Which of the following could be rigorous?
    1. boot camp
    2. retraining
    3. resting
    4. mountain climbing
  8. Which of the following might be selected?
    1. a radio station
    2. a college
    3. a job applicant
    4. an accident
  9. Which of the following could expand?
    1. population
    2. a person's mind
    3. a hospital
    4. a company
  10. Which of the following could be a discipline or show discipline?
    1. political science
    2. watching television
    3. good study habits
    4. practising the piano

Score __/10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary worded below. Use each word once.

  • degree
  • preferably
  • coveted
  • official
  • select
  • aviation
  • proficient
  • expand
  • rigorous
  • multiple
  1.  ship is to navigation as airplane is to
  2.  driver training is to licence as university education is to
  3.  consider is to considerably as prefer is to
  4.  admired is to respected as desired is to
  5.  decrease is to increase as shrink is to
  6.  open-minded is to prejudiced as relaxing is to
  7.  singular is to one as plural is to
  8.  refuse is to accept as reject is to
  9.  unapproved is to draft as authorized is to
  10.  unkind is to nice as unskilled is to

Score __/10

E/ Comprehension

Read the text below and answer the questions that follow in complete sentences.

How can I become an astronaut?

Because so many people are fascinated with the idea of space travel, competition for a coveted few astronaut positions is fierce. Among those individuals who are selected, many have multiple degrees in medicine, science and/or engineering, while some have military training, and some have aviation flight experience. All, however, are among the best in their chosen fields, and all are dedicated to expanding our scientific knowledge to help improve the quality on Earth and in space.

To improve your chances of becoming an astronaut, consider the following:

  • Earn at least one advanced degree in science or engineering
  • Become proficient in more than one discipline
  • Develop your public speaking skills, preferably in both official languages
  • Demonstrate concern for others by taking part in community activities
  • Maintain your physical fitness
  • OPTIONAL: learn to skydive, scuba dive and/or pilot an airplane

Once selected for the astronaut program, astronaut candidates undergo continuous and rigorous training to prepare for missions onboard the space shuttle and/or onboard the International Space Station (ISS).

Source:Canadian Space Agency website:
http://www.asc-csa.gc.ca/eng/about/faqs_educators.asp#1

Questions

1. What types of degrees are needed to become an astronaut?

 

2. Name two optional skills that an astronaut might have.

 

3. What must astronauts maintain?

 

4. Why is the competition for astronaut positions fierce?

 

5. Once accepted into the program, what must astronauts undergo?

 

Score __/10

Total Score __/50

Top of page

Lesson 20

Vocabulary Definitions
access

n. 1. permission or ability to enter a place
2. permission to see information

• 1. There is a door at the side of the building for wheelchair access.
2. The insurance company requested access to my medical records.

Also n. accessibility; v. access; adj. accessible

agency

n. 1. a business that provides services on behalf of another business
2. an administrative organization usually run by a government

• 1. The security agency was hired by the city to help maintain order at public events during the summer.
2. The Canada Revenue Agency collects federal taxes.

armoured

adj. having a protective covering (e.g. bullet-proof, bomb-proof)

• Mike's favourite job was transferring bank money to different locations in an armoured truck.

Also n. armour; v. armour

assigned

adj. for which a person is responsible; at which a person is supposed to be

• The current policy does not grant employees on duty the right to leave their assigned posts to attend general meetings.

Also n. assignment; v. assign

automated

adj. performed by machine rather than by people

• Some people would say that the automated world has increased rather than decreased our workload.

Also n. automation; v. automate; adj. automatic

coordinate

v. to have things or people act together in a smooth, effective way

• David was asked to coordinate the work schedule while the supervisor was on holidays.

Also n. coordination, coordinator; adj. coordinated

enforce

v. to make people follow laws or rules

• As part of the security team for a famous musician, Adam's job was to enforce the "no entrance" policy at the stage door.

Also n. enforcement, enforcer, enforceability; adj. enforceable

establishment

n. 1. place of business or residence
2. the establishment: the group of people who have power and influence

• 1. This tourist area is famous for its fine restaurants and food establishments.
2. Large financial institutions are said to be a part of the country's economic establishment.

Also v. establish; adj. established

industrial

adj. relating to companies whose main business is manufacturing

• Tom's factory is in the industrial part of the city.

Also n. industry, industrialization; v. industrialize; adj. industrialized

occupation

n. a person's job or regular activity

• Many occupations require specific training or experience.

Also v. occupy; adj. occupational; adv. occupationally

patrol

v. to move around an area to make sure there is no trouble there

• As a police officer, it was her job to patrol different parts of the city every day.

Also n. patrol, patroller, patrolman, patrolwoman

supervise

v. to make sure that someone or something is performing correctly

• My boss asked me to supervise the training of the two new staff members.

Also n. supervisor, supervision; adj. supervisory

teller

n. someone who serves customers at a bank by handling their deposits and withdrawals

• The bank is training a new teller to cover Francine's maternity leave.

valuables

n. items that are worth a lot of money, especially jewellery

• The Smith family kept their valuables in a safe behind a picture in their living room.

Also n. value, valuation; adj. valuable

vandalism

n. damage done to public property on purpose

• The vandalism at the school this year included broken windows, damaged gym equipment and graffiti.

Also v. vandalize

A/ Matching Meanings

Match the phrases in Column A with those in Column B to make complete sentences. Put the correct letters on the lines provided. Use each phrase once.

Column A

  1. _ An automated bank machine
  2. _ Large companies are often referred to as being part of
  3. _ The United Nations sent representatives to the war-torn country
  4. _ A person's occupation
  5. _ Police officers patrol the roads on holiday weekends
  6. _ When work is assigned to you
  7. _ The laws of a country are enforced
  8. _ An industrial park is an area
  9. _ Writing graffiti on public property
  10. _ If your work is strictly supervised

Column B

  1. is a form of vandalism.
  2. it is carefully examined and monitored.
  3. to coordinate a plan for peace.
  4. where factories are located.
  5. "the establishment."
  6. by the police forces and the court system.
  7. to watch for reckless drivers.
  8. may be referred to as a job or career.
  9. you are expected to complete it.
  10. gives access to bank accounts 24 hours a day.

Score __/10

B/ Using the Right Word

Replace the underlined word(s) with a vocabulary word that has a similar meaning. Put the correct answer in the space provided. Use each word once.

  • vandalism
  • valuables
  • automated
  • establishments
  • patrol
  • access
  • coordinated
  • supervise
  • teller
  • enforce
  1. At the bank, the woman who cashed my paycheque advised me to open a savings account.
  2. My husband insists on keeping our savings bonds and expensive jewellery in our safety deposit box at the bank.
  3. It was her job to direct and oversee the activities of the daycare centre.
  4. Many commercial places where we can do business are conveniently located in the strip mall.
  5. Stricter regulations are required to make people obey the patent laws.
  6. More officers were sent to watch for illegal entry at the border.
  7. The troublesome youths were sent to jail for damaging public property.
  8. The downtown merchants combined their efforts to organize an annual sidewalk sale.
  9. Most modern factories are operated by computerized machines.
  10. Using the public library and the Internet, I can easily locate any information I require.
  • 1.

  • 2.

  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.

Score __/10

C/ Relating Meanings

Circle the letters that correspond to the correct answer(s) to the questions below. There may be more than one correct answer for each question.

  1. Which of these things cannot be enforced?
    1. weather
    2. town by-laws
    3. regulations
    4. attendance
  2. Which of the following are considered valuable?
    1. investments
    2. family
    3. Rolex watch
    4. plastic cutlery
  3. Which establishments would you find in an industrial area?
    1. hair salon
    2. restaurant
    3. furniture factory
    4. textile mill
  4. Which of the following are occupations?
    1. lawyer
    2. judge
    3. baseball player
    4. candle snuffer
  5. Which of the following can be supervised?
    1. departments
    2. schools
    3. students
    4. clouds
  6. Which of the following can be assigned?
    1. homework
    2. tornado
    3. projects
    4. soldiers
  7. Which of the following can be vandalized?
    1. building
    2. cemetery
    3. person
    4. pet
  8. Which of the following would you generally have access to?
    1. someone else's safety deposit box
    2. a secret government document
    3. an unlisted phone number
    4. a library
  9. Which of the following would not likely be armoured?
    1. bicycle
    2. army tank
    3. truck picking up money
    4. snowmobile
  10. Which of the following would not be considered an agency?
    1. Children's Aid Society
    2. Humane Society
    3. jewellery store
    4. Food Bank

Score __/10

D/ Analyzing and Comparing Words

Circle the two words in each row that are either a pair of synonyms or a pair of antonyms. Circle S for synonym or A for antonym.

1. superior supervise establishment manage S A
2. industrial machinery residential technical S A
3. buildings vandalism supervise restoration S A
4. access attend admittance disallow S A
5. automated technical computerized machines S A

The prefix "auto" means "self."

  • Automatic means working by itself.
  • Automobile means a self-moving vehicle.
  • Autograph means writing your own name.
  • Automated means using automatic equipment.
  • An autobiography is a story you write about yourself.

Fill in the blanks below using the words automatic, automobile, autograph, automated and autobiography.

  1. When management installed computerized machinery and the factory became  , several workers were laid off.
  2. The hockey fan waited outside the arena to try to get the   of his favourite player.
  3. The first   was called a "horseless carriage" because it moved under its own power and did not need to be pulled.
  4. Modern homes are equipped with   appliances, which save time and effort.
  5. Have you read Benjamin Franklin's   and what he wrote about his experiments with electricity?

Score__ /10

E/ Comprehension

Read the occupational profile below and answer the questions that follow in complete sentences.

Security Guards and Related Occupations (NOC 6651)

Nature of the Work

Security guards and other related workers guard property against theft and vandalism, control access to establishments, maintain order and enforce regulations at public events and within establishments. This occupation also includes gate attendants, bodyguards, bouncers, commissionaires and crossing guards. They are employed by private security agencies, retail stores, industrial establishments, museums and other establishments.

Main Duties

The duties of people in these occupations may require them to control access to establishments, issue passes and direct visitors to appropriate areas. They may patrol assigned areas to guard against theft, shoplifting, vandalism and fire. They may enforce regulations of an establishment to maintain order or perform security checks of passengers and luggage at airports. They may drive and guard armoured trucks and deliver cash and valuables to banks, automated teller machines and retail establishments. They may also supervise and coordinate the activities of other security guards.

Source: Work Futures: British Columbia Occupational Outlooks, Employment and Skills Development Canada (B.C./Yukon Region) and B.C. Ministry of Advanced Education

Questions

1. What are the main duties of security guards?

 

2. Name three types of establishments that might hire security guards.

 

3. How do security guards control the movement of people from one area to another?

 

4. What crimes would a security guard watch out for while patrolling an assigned area?

 

5. What would security guards supervise and coordinate?

 

Score __/10

Total Score /50

Top of page

Vocabulary Review: Unit 5

Complete the crossword puzzle using vocabulary words from the lessons in this unit.

Vocabulary Review: Unit 5

ACROSS

2. a person's job

4. desired by many

6. way of doing things

9. to make or manufacture

10. qualification of a university graduate

11. a business that offers a service to a person or another business

15. series of actions done in a certain order or manner

16. to get something back

17. place where emails are received

18. often

DOWN

1. more than one

3. synonym for "organize"

5. items that are worth a lot of money

7. find ways to help

8. synonym for "show"

11. to give someone permission to what they need

12. an employee who keeps records

13. someone who travels in space

14. to direct and oversee

15. to guard an area

Top of page

Unit 5 Word List

  1. access (20)
  2. accommodate (17)
  3. addressee (18)
  4. advance (17)
  5. agency (20)
  6. appropriate (17)
  7. armoured (20)
  8. assigned (20)
  9. astronaut (19)
  10. attention (17)
  11. automated (20)
  12. aviation (19)
  13. briefly (18)
  14. c.c. (18)
  15. clerk (17)
  16. conduct (18)
  17. cooperation (17)
  18. coordinate (20)
  19. courier (18)
  20. coveted (19)
  21. dedicated (19)
  22. degree (19)
  23. demonstrate (19)
  24. depart (17)
  25. department (17)
  26. develop (18)
  27. discipline (19)
  28. discreet (18)
  29. enforce (20)
  30. establishment (20)
  31. expand (19)
  32. fierce (19)
  33. forward (18)
  34. frequently (17)
  35. head (18)
  36. humorous (18)
  37. inbox (18)
  38. industrial (20)
  39. memorandum (17)
  40. multiple (19)
  41. occupation (20)
  42. official (19)
  43. patrol (20)
  44. practice (18)
  45. preferably (19)
  46. prepare (17)
  47. prioritize (18)
  48. procedure (17)
  49. proficient (19)
  50. regarding (17)
  51. retrieve (17)
  52. rigorous (19)
  53. secretary (17)
  54. select (19)
  55. supervise (20)
  56. teller (20)
  57. title (18)
  58. tone (18)
  59. valuables (20)
  60. vandalism (20)

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Unit 6

Lesson 21

  • adjournment
  • agenda
  • approval
  • credit
  • distribute
  • minutes
  • national
  • order
  • previous
  • project
  • purchasing
  • regular
  • submit
  • unanimously
  • upgrading

Top of page

Lesson 22

  • administrative
  • anticipate
  • basic
  • capability
  • clearance
  • exercise
  • permanent
  • pressure
  • result
  • specify
  • switchboard
  • term
  • transfer
  • vacancy
  • valid

Top of page

Lesson 23

  • approximately
  • behalf
  • certified
  • custodian
  • draft
  • inactive
  • negotiable
  • outstanding
  • prescribe
  • prior
  • regulate
  • relation
  • represent
  • unclaimed
  • worth

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Lesson 24

  • achieve
  • challenge
  • competitive
  • drastically
  • driven
  • enhance
  • ensure
  • formal
  • foundation
  • globalization
  • literacy
  • pursue
  • refer
  • respond
  • technology

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Unit Review: Crossword Puzzle

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Lesson 21

Vocabulary Definitions
adjournment

n. the end, pause, rest or delay during a formal meeting or trial

• The adjournment of the trial meant that the case would not be settled until after the holidays.

Also v. adjourn

agenda

n. a of items that need to be discussed at a meeting; a of things to do or vote on

• Georgina asked for fire safety to be put on the agenda for the next meeting.

approval

n. the act of giving permission

• Sandra received approval from the accounting manager to attend the convention in May.

Also v. approve

credit

n. 1. a system that provides time before payment is due
2. a positive amount on a financial balance sheet or invoice
3. praise or recognition for something

• 1. Mark purchased his new television on credit so that he did not have to pay right away.
2. The invoice from the rental company showed a credit of $25 for returning the equipment early.
3. Alice shared the credit for the job with her team since they had all helped make the assignment a success.

Also n. creditor; v. credit; adj. creditable

distribute

v. to deliver something to a number of people

• Penny's job at the law firm was to distribute incoming mail and collect outgoing mail.

Also n. distribution

minutes

n. the written record of items that were discussed or decided on at a meeting

• The minutes from last week's meeting included details on the marketing plan.

national

adj. relating to a whole country and its people

• Canada's official national winter sport is ice hockey, and its national summer sport is lacrosse.

Also n. nation, nationality, nationalism; adv. nationally

order

n. 1. call to order: official opening of a meeting
2. tidiness, neatness; peaceful harmony
3. sequence in which items are arranged

• 1. After the call to order, everyone at the meeting stopped talking and got ready to discuss the matters on the agenda.
2. When the demonstrators began breaking store windows and damaging cars, the police stepped in to restore order.
3. The books on the shelf were in alphabetical order.

Also n. orderliness; v. order; adj. orderly

previous

adj. before

• Lisa found the training for her new job rather easy, as she had already learned many of the tasks at her previous job.

Also adv. previously

project

n. a section of work or activity with one or more specific goals and scheduled start and end dates

• Jessica was praised for successfully managing the company's national advertising project.

purchasing

n. buying

• Most large companies have a purchasing department that is responsible for buying all the equipment, supplies and services used by the company.

Also n. purchase, purchaser; v. purchase

regular

adj. usual, standard

• The regular start time for the meeting is 10:00 a.m., but this week it was changed to 2:00 p.m.

Also n. regularity; adv. regularly

submit

v. 1. to give to someone for a decision
2. to give in, surrender, obey

• 1. As soon as the new position was posted, Nadia's boss suggested that she submit an application.
2. The unruly students refused to submit to the teacher's discipline.

Also n. submission; adj. submissive; adv. submissively

unanimously

adv with all members of the group agreeing on a decision

• At their fall meeting, the members of the Social Committee decided unanimously that the Committee would organize five events for the following year.

Also n. unanimity; adj. unanimous

upgrading

n. 1. the act of improving the condition of a thing
2. the act of improving a person's abilities

• 1. The deck needed upgrading, as it was broken in several places.
2. Olivia felt her skills needed upgrading if she wanted to move ahead in her career.

A/ Matching Meanings

Match the vocabulary words below to their meanings. Use each word once.

  • submit
  • unanimously
  • distribute
  • regular
  • previous
  • approval
  • agenda
  • project
  • national
  • minutes
  1. of things to do
  2. regarding the whole country
  3. to hand out
  4. happening before
  5. usual
  6. to hand in
  7. as one
  8. task
  9. official notes of a meeting
  10. consent

Score__ /10

B/ Using the Right Word

Replace the underlined word(s) with a vocabulary word that has a similar meaning. Put the correct answer in the space provided. Use each word once.

  • adjournment
  • upgrading
  • agenda
  • previous
  • purchasing
  • credit
  • minutes
  • national
  • unanimously
  • distribute
  1. Claire planned to give out copies of the company newsletter after lunch on Friday.
  2. The staff voted 100 percent in favour of giving money from its social fund to a staff member whose child needed special medical equipment.
  3. The judge ordered an interruption of the trial until Monday morning at 9:00 a.m.
  4. Hector went to the store to talk to someone about improving his computer.
  5. Several proposals from staff members were added to the of items to be discussed for next month's meeting.
  6. My brother and his wife pay the amount owing on their charge account cards every month.
  7. The secretary was off sick, so one of the board members took the written record of the meeting.
  8. Do you watch the countrywide news as well as the local news?
  9. Ordering and paying for new books for the school was Joan's responsibility.
  10. The former manager was friendly with everyone, but not very efficient at his job.
  • 1.

  • 2.
  • 3.
  • 4.

  • 5.
  • 6.
  • 7.

  • 8.
  • 9.
  • 10.

Score __/10

C/ Relating Meanings

  • submit
  • regular
  • previous
  • distribute
  • approval
  • project
  • upgrading
  • order
  • agenda
  • adjournment

A synonym is a word that means the same or almost the same as another word.

Match a vocabulary word in the above with its synonym below.

1. postponement ________________________

2. improving ________________________

3. task ________________________

4. to-do ________________________

5. permission ________________________

An antonym is a word that means the opposite of another word.

Match a vocabulary word in the above with its antonym below.

6. following ________________________

7. confusion ________________________

8. collect ________________________

9. occasional ________________________

10. resist ________________________

Score__ /10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary worded below. Use each word once.

  • national
  • adjournment
  • order
  • previous
  • upgrading
  • credit
  • distribute
  • submit
  • agenda
  • regular
  1.  withdrawal is to deposit as debit is to
  2.  Ontario is to provincial as Canada is to
  3.  get is to receive as hand in is to
  4.  state is to statement as adjourn is to
  5.  noise is to quiet as mess is to
  6.  after is to next as before is to
  7.  weight-lifting is to strengthening as adult education is to
  8.  unfaithful is to disloyal as usual is to
  9.  email is to send as report is to
  10.  concert is to program as meeting is to

Score__ /10

E/ Comprehension

Read the text below and answer the questions that follow in complete sentences.

National Office Services
Meeting Minutes

December 15

Opening:
The regular meeting of National Office Services was called to order at 10:15 a.m. on December 15, in Halifax, by Gregory Green.

Present: Loretta Bartlett, Joan Scarlett, Debbie Bowring, John Francis, Sandra Farnorth, Jennifer Waldo

  1. Approval of Agenda

    The agenda was unanimously approved as distributed.

  2. Approval of Minutes

    The minutes of the previous meeting were unanimously approved as distributed.

  3. Open Issues
    1. Skills Upgrading: Loretta reported that the skills upgrading project will begin at the end of the month.
    2. Hiring: John and Joan will interview candidates for two positions.
  4. New Business
    1.  Credit Cards: New employee credit cards are available at the accounting office.
    2. Review of Purchasing Policies: A number of possible changes were discussed. Debbie is to prepare a draft document and submit it at the February meeting.
  5. Agenda for Next Meeting
    1. Skills Upgrading Project
    2. Orientation of New Employees

Adjournment:
The meeting was adjourned at 12:35 p.m. by Gregory Green. The next meeting will be held at 10:15 a.m. on January 15, in Halifax.

Minutes prepared by: Jennifer Waldo

Questions

1. Where and when will the next meeting be held?

 

2. Who prepared the minutes?

 

3. When was the meeting called to order?

 

4. Under what heading does review of purchasing policies come?

 

5. What are the agenda items for the next meeting?

 

Score__ /10

Total Score__ /50

Lesson 22

Vocabulary Definitions
administrative

adj. related to the organization and management of business matters

• The administrative staff met in the boardroom to discuss this year's budget.

Also n. administration; v. administer, administrate; adv. administratively

anticipate

v. to expect that something will happen

• They anticipated that there would be over 500 applicants for the position.

Also n. anticipation; adj. anticipated

basic

adj. simple, not complicated

• After the interview, they tested me to evaluate my basic math skills.

Also n. basics; adv. basically

capability

n. ability to do things and achieve results effectively

• These tests are beyond the capabilities of an elementary school student.

Also adj. capable; adv. capably

clearance

n. 1. permission for something; confirmation that official conditions are met
2. on clearance: for sale at reduced prices in order to clear out the stock

• 1. In order to enter the restricted area, you will need clearance from security.
2. Jamie saved a lot of money when she went shopping because the items she bought were on clearance.

Also v. clear

exercise

v. 1. to put into action; use or employ
2. to engage in physical activity

• 1. Candidates for the job must be able to exercise good judgment.
2. John exercises every morning by riding his bike to work.

Also n. exercise

permanent

adj. lasting for a very long time or indefinitely

• Mary was offered a permanent position with the company.

Also n. permanence, permanency; adv. permanently

pressure

n. 1. stress caused by responsibilities or demands
2. exertion or force

• 1. Hilda changed jobs because she did not like the pressure of working with strict deadlines.
2. Mike put pressure on his wound to stop the bleeding.

Also v. pressure, press

result

v. result in: to cause something to happen; to bring about an outcome

• Failure to pay your telephone bill could result in services being disconnected.

n. outcome that happens because something else has caused it to happen

• We waited until midnight to find out the election results.

specify

v. to describe something very clearly and exactly

• Could you specify which date you prefer for delivery?

Also n. specification; adj. specific; adv. specifically

switchboard

n. a piece of equipment used to direct telephone calls that are made to and from a particular location

• In 1950 Bernice worked on the switchboard, putting telephone calls through to company employees.

term

n. 1. one of the conditions of an agreement
2. a specified period of time an insurance policy is in effect, a job is held or a politician is in office

• 1. The terms of employment state that employees must be available to work evenings and weekends.
2. Janet was hired under contract for a six-month term.

transfer

v. to send something or someone from one person, place or position to another

• Next September Kurt and his wife will be transferring their three children from the local public school to a private school.

Also n. transfer; adj. transferable

vacancy

n. a position, office or lease that is unfilled or unoccupied

• When Leslie called this morning, the manager told her there was one vacancy, for the position of front desk clerk.

Also v. vacate; adj. vacant; adv. vacantly

valid

adj. 1. effective or legal within a time limit
2. based on truth or logic

• 1. My passport is valid for another two years.
2. Terri made some valid points regarding the value of education.

Also n. validation, validity; v. validate

A/ Matching Meanings

Match the phrases in Column A with those in Column B to make complete sentences. Put the correct letters on the lines provided. Use each phrase once.

Column A

  1. _ To specify your preference is to
  2. _ If your licence is valid, it is
  3. _ A vacancy refers to
  4. _ To exercise your rights is to
  5. _ An administrative job involves
  6. _ A result is
  7. _ If you anticipate something, you
  8. _ To have clearance is to have
  9. _ Pressure refers to
  10. _ Having good physical capabilities means having

Column B

  1. directing or organizing business matters.
  2. the outcome of an action or process.
  3. claim what you are entitled to.
  4. something that is not taken or filled.
  5. permission to enter or to do something.
  6. legal and can be used until it expires.
  7. state clearly what you want.
  8. expect something to happen.
  9. a strong, coordinated, active body.
  10. stressful demands on your time, attention or energy.

Score__ /10

B/ Using the Right Word

Replace the underlined word(s) with a vocabulary word that has a similar meaning. Put the correct answer in the space provided. Use each word once.

  • transferring
  • specify
  • pressure
  • exercise
  • terms
  • clearance
  • basic
  • switchboard
  • permanent
  • anticipated
  1. With a simple understanding of accounting, Greta was able to do well in the training for the accounts payable position.
  2. The couple next door were very happy with the conditions of their rental contract.
  3. Helena accepted a promotion and will be moving to the head office.
  4. The accounting manager expected a delay in the hiring process, so he kept the temporary worker from the agency for another month.
  5. In the box on the right, please state which size you need.
  6. The recent change in management has put a lot of strain on Beverley.
  7. Carlos gave up his steady position at the railroad so that he could return to school.
  8. The snowfall was so heavy, the pilot wasn't sure he would get permission to land.
  9. The young woman who started at reception last week needs to use some discretion in what she says to the hotel clients.
  10. They were using the same telephone equipment that was there when the company opened 25 years ago.
  • 1.

  • 2.
  • 3.
  • 4.

  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.

Score __/10

C/ Relating Meanings

  • clearance
  • result
  • valid
  • terms
  • vacant
  • capabilities
  • specify
  • basic
  • permanent
  • pressure

A synonym is a word that means the same or almost the same as another word.

Match a vocabulary word in the above with its synonym below.

1. conditions ________________________

2. approval ________________________

3. indicate ________________________

4. outcome ________________________

5. stress ________________________

An antonym is a word that means the opposite of another word.

Match a vocabulary word in the above with its antonym below

6. complex ________________________

7. worthless ________________________

8. inabilities ________________________

9. temporary ________________________

10. occupied ________________________

Score __/10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary worded below. Use each word once.

  • permanent
  • switchboard
  • transferring
  • administrative
  • terms
  • vacancy
  • result
  • clearance
  • pressure
  • valid
  1.  bank is to financial as office is to
  2.  stop is to go as refusal is to
  3.  problems are to worry as demands are to
  4.  regulations are to rules as conditions are to
  5.  showing is to presenting as moving is to
  6.  low is to high as temporary is to
  7.  present is to gift as opening is to
  8.  loud is to quiet as expired is to
  9.  question is to answer as cause is to
  10.  email is to computer as phone call is to

Score __/10

E/ Comprehension

Read the job advertisement below and answer the questions that follow in complete sentences.

Title: Administrative Clerk (Telephone Operator / Administrative Clerk) (NOC: 1441)

Terms of Employment: Permanent, Full Time, Day

Salary: Negotiable

Anticipated Start Date: April 15

Location: Moncton, NB (1 vacancy)

Skill Requirements:

Education: Completion of high school

Experience: 1 - 2 years

Languages: Speak English, Read English, Write English

Business Equipment and Computer Applications: Windows, General office equipment, Electronic mail, Electronic scheduler, WordPerfect, MS Word, MS Excel, Internet browser

Typing (Words Per Minute): 0 - 40 wpm

Specific Skills: Maintain inventory of office supplies, Order supplies and equipment, Provide information to staff and the general public, File documents

Security and Safety: Basic security clearance

Work Conditions and Physical Capabilities: Work under pressure, Attention to detail

Transportation/Travel Information: Valid driver's licence, Public transportation is available

Essential Skills: Reading text, Document use, Oral communication, Working with others, Problem solving, Critical thinking, Finding information, Computer use, Continuous learning

Other Information: One year general clerical plus one year switchboard operator experience required. Responsible for transferring calls. Ability to exercise diplomacy with incoming calls. Provide clerical/admin support. Must obtain/hold non-sensitive security clearance. Must hold valid Canadian driver's licence.

Employer: XYZ

How to Apply:

Please apply for this job only in the manner specified by the employer. Failure to do so may result in your application not being properly considered for the position.

By Fax: (506) 444-4444

Questions

1. List the computer applications you need to know for this position.

 

2. How many words per minute do you need to be able to type in this position?

 

3. How many years of experience are required for this position?

 

4. What happens if you don't apply for the job in the manner specified?

 

5. Name two specific skills that you need to be able to do this job.

 

Score __/10

Total Score __/50

Top of page

Lesson 23

Vocabulary Definitions
approximately

adv. close to a particular number or time; not exactly

• Susan lives approximately three kilometres from the mall.

Also n. approximation; v. approximate; adj. approximate

behalf

n. on behalf of: as a representative of someone else

• After his father died, John handled the finances on behalf of his mother, who was sick.

certified

adj. 1. guaranteed by the bank
2. accredited; having a document proving that you have successfully completed a training program

• 1. She needed a certified cheque to cover the first month's rent.
2. Sherry took a course and is now a certified Special Education teacher.

Also n. certification; v. certify; adj. certifiable; adv. certifiably

custodian

n. a person or body responsible for protecting or maintaining something

• The trust company is a custodian for its clients' records and assets.

Also n. custody; adj. custodial

draft

n. 1. an order for money to be paid by a bank, usually to another bank
2. a version of a written document that is not final and may be revised.

• 1. Jordan received a bank draft from the people who bought her house.
2. I think the second draft of this letter is much better than the first.

Also v. draft

inactive

adj. in a state of doing nothing

• The free email account was suspended because it had been inactive for more than 60 days.

Also n. inactivity

negotiable

adj. 1. a financial document (or "instrument") that can be exchanged for an amount of money
2. something that may be discussed and changed

• 1. Helen knew that she had been cheated when the bank told her that the cheque was not negotiable.
2. When Ken applied for the job, he was told the salary was fixed and not negotiable.

Also n. negotiation; v. negotiate

outstanding

adj. 1. unsettled; not yet paid, solved or done
2. excellent; much better than the usual

• 1. The balance owing on that invoice has been outstanding for over 90 days.
2. After the choir's outstanding performance, the audience stood up and applauded.

Also adv. outstandingly

prescribe

v. 1. to set, pre-arrange or dictate
2. to order medicine for a patient

• 1. The penalties for not paying taxes are prescribed by law.
2. The doctor prescribed an antibiotic for my son's throat infection.

Also n. prescription; adj. prescriptive; adv. prescriptively

prior

adv. prior to: before

Prior to the meeting, Eleanor arranged for a caterer, set up the projector, and made copies of the agenda.

Also adj. prior

regulate

v. to control by a system or set of rules

• You can regulate the temperature in the room by adjusting the thermostat.

Also n. regulation; adj. regulatory

relation

n. 1. in relation to: in comparison with
2. a connection with something or someone

• 1. Loretta looked at a map to see where she was in relation to the hotel.
2. She claimed that there was no relation between her lack of sleep and the number of errors she made.

Also n. relationship; v. relate; adj. related

represent

v. to have permission to act or speak for someone else

• As a lawyer, Catherine's job was to represent her client to the best of her ability.

Also n. representative, representation

unclaimed

adj. describes money or property that the rightful owner has not taken possession of

• The police sold all of the unclaimed items at an auction.

worth

adj. of a value equivalent to

• My parents' house is worth three times what they paid for it because the value has gone up over time.

Also n. worth

A/ Matching Meanings

Match the vocabulary words below to their meanings. Use each word once.

  • represent
  • approximately
  • outstanding
  • relation
  • inactive
  • prescribed
  • prior
  • regulate
  • worth
  • draft
  1. connection
  2. doing nothing
  3. to write the first copy of a document
  4. value of something
  5. to control by a system or set of rules
  6. much better than usual
  7. roughly
  8. previous
  9. according to written legal guidelines
  10. to have permission to act or speak for someone else

Score __/10

B/ Using the Right Word

Replace the underlined word(s) with a vocabulary word that has a similar meaning. Put the correct answer in the space provided. Use each word once.

  • worth
  • in relation to
  • custodian
  • prior
  • outstanding
  • unclaimed
  • negotiable
  • certified
  • approximately
  • represent
  1. The bank charged a fee to have the cheque guaranteed.
  2. The appraiser told Mark and Samantha that the ring was valued at five thousand dollars.
  3. We worked out that the damage to our basement would cost something like fifteen thousand dollars to repair.
  4. Eleanor had three bridal showers previous to her wedding.
  5. At the end of the evening, there were four jackets that remained unspoken for at the coat check.
  6. I was sure I had paid the unpaid balance on this account.
  7. A bank draft is exchangeable, because it can be exchanged for money.
  8. Larry hired a lawyer to speak for him in court.
  9. Anna could not figure out where she was with reference to the map.
  10. There are three trust companies in town that you can choose from to act as guardian of your estate.
  • 1.
  • 2.
  • 3.
  • 4.
  • 5.

  • 6.
  • 7.
  • 8.
  • 9.
  • 10.

Score __/10

C/ Relating Meanings

  • approximately
  • outstanding
  • prior
  • regulated
  • negotiable
  • custodian
  • unclaimed
  • draft
  • inactive
  • represent

A synonym is a word that means the same or almost the same as another word.

Match a vocabulary word in the above with its synonym below.

1. speak for ________________________

2. exchangeable ________________________

3. rough copy ________________________

4. controlled ________________________

5. guardian ________________________

An antonym is a word that means the opposite of another word.

Match a vocabulary word in the above with its antonym below

6. following ________________________

7. taken ________________________

8. paid ________________________

9. exactly ________________________

10. being used ________________________

Score __/10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary worded below. Use each word once.

  • custodian
  • relation
  • worth
  • outstanding
  • draft
  • prescribed
  • prior
  • inactive
  • approximately
  • regulate
  1. peacemaker is to diplomat as caregiver is to
  2. energetic is to lazy as busy is to
  3. calculation is to exactly as estimation is to
  4. votes are to popularity as assets are to
  5. paid is to settled as owing is to
  6. dam is to control as traffic light is to
  7. friendship is to companionship as association is to
  8. after is to before as following is to
  9. person is to cheque as bank is to
  10. planned is to organized as dictated is to

Score __/10

E/ Comprehension

Read the article below and answer the questions that follow in complete sentences.

Bank of Canada

How much money is held at the Bank of Canada as unclaimed balances?

At the end of December 2006, approximately 845,000 unclaimed balances, worth some $294 million, were on the Bank's books. Over 88% of these were under $500, representing 22% of the total value outstanding. The oldest balance dates back to 1900.

Unclaimed Balances

An "unclaimed balance" is a Canadian-dollar deposit or negotiable instrument, issued or held by a federally regulated bank or trust company. It can be in the form of a deposit account, bank draft, certified cheque, deposit receipt, money order, Guaranteed Investment Certificate (GIC), term deposit, credit card balance or traveller's cheque.

When there has been no owner activity in relation to the balance for a period of 10 years and the owner cannot be contacted by the institution holding it, the balance is turned over to the Bank of Canada, which acts as custodian on behalf of the owner.

Notice

Following amendments that came into effect March 29, 2007, the following limits are prescribed in federal legislation.

  • The Bank of Canada will now hold unclaimed balances for 30 years, once they have been inactive for 10 years at the financial institutions. Therefore, balances will now be held for a total of 40 years prior to being considered abandoned once and for all.
  • Only balances of less than $1,000 will be lost forever after the forty-year period. Previously, the limit was less than $500.

Adapted from the Bank of Canada website:
http://www.bankofcanada.ca/en/ucb/index.html

Questions

1. What percentage of the unclaimed balances were under $500?

 

2. What changes came into effect after the amendments were passed?

 

3. What happens when an account has been inactive for 40 years?

 

4. How many unclaimed balances were being held by the Bank of Canada in 2006?

 

5. Name three negotiable instruments.

 

Score __/10

Total Score __/50

Top of page

Lesson 24

Vocabulary Definitions
achieve

v. to succeed in doing or gaining something that requires hard work

• Mark is working very hard to achieve success in the world of finance.

Also n. achievement, achiever; adj. achievable

challenge

n. something that requires a lot of effort in order to be done successfully and that tests a person's ability or determination

• It was a challenge for Barney to finish his project on time because of the tight deadlines.

Also v. challenge; adj. challenging

competitive

adj. 1. able to match or be better than someone or something else
2. having a strong need to win or be more successful than others

• 1. The company's products are competitive because they are priced appropriately.
2. The soccer game was very competitive, since both teams wanted to win.

Also n. competition, competitor; v. compete; adv. competitively

drastically

adv. greatly; with noticeable effects

• When they won the lottery, their financial situation changed drastically.

Also adj. drastic

driven

adj. motivated; ambitious; having a strong need to achieve

• Valerie is driven by a desire to attend college.

Also n. drive; v. drive

enhance

v. to improve the strength, worth or beauty of something

• The quality of pictures on the television has been enhanced by new technology.

Also n. enhancement

ensure

v. to make sure that something happens

• While we're away, please ensure that the garbage is put out and the mail is collected.

formal

adj. 1. describes education or training received in school
2. describes serious and correct language, clothes or behaviour

• 1. I have completed my formal education and I am now ready to start my career as a librarian.
2. The dinner and dance will be formal so you might want to rent a tuxedo.

Also n. formality; adv. formally

foundation

n. 1. the basis of something, such as a building or an idea
2. an organization that supports and raises money for a special cause

• 1. Do you believe that trust is the foundation of a good relationship?
2. Damian donated his entire pay cheque to a charitable foundation.

globalization

n. the process by which countries around the world are becoming interconnected economically, politically, technologically and culturally

• Some say that globalization has helped reduce poverty in many developing countries.

Also v. globalize; adj. global

literacy

n. 1. the ability to read and write
2. skill or knowledge in a particular subject

• 1. Literacy is the foundation of formal education.
2. Computer literacy is a very important skill in today's workplace.

Also adj. literate

pursue

v. 1. to work hard to achieve or obtain something
2. to follow or chase

• 1. Joe would like to pursue a career that involves working with animals.
2. The police pursued the speeding vehicle and arrested the driver.

Also n. pursuer, pursuit; adj. pursuable

refer

v. 1. to relate to or describe
2. to direct someone or something to a place, person or thing

• 1. The first comment refers to the new regulations proposed last week.
2. Her doctor referred her to a speciato determine the cause of the rash.

Also n. referral, reference

respond

v. to react with words or actions to something that has been said or done

• Tammy didn't respond to my telephone call, so I assume her brother didn't give her my message.

Also n. response, respondent

technology

n. 1. a process or invention arising from applied science and designed for dealing with a particular task or problem
2. the activity or study of using scientific knowledge for practical purposes

• 1. There have been great advances in word-processing technology since the days of the manual typewriter.
2. Technology has improved the way that the company does business, because everything is much more efficient now.

Also n. technologist; adj. technological; adv. technologically

A/ Matching Meanings

Match the vocabulary words below to their meanings. Use each word once.

  • competitive
  • ensure
  • formal
  • enhance
  • pursue
  • technology
  • refer
  • challenge
  • literacy
  • achieve
  1. able to match or be better than others
  2. to send a person to someone else for information or help
  3. a type of education obtained at a school
  4. the ability to read and write
  5. to strive for something
  6. knowledge, equipment and methods that are used in science and industry
  7. to make sure something takes place
  8. an invitation to try something hard
  9. to make something better than it was
  10. to gain through hard work

Score __/10

B/ Using the Right Word

Replace the underlined word(s) with a vocabulary word that has a similar meaning. Put the correct answer in the space provided. Use each word once.

  • globalization
  • respond
  • achieve
  • literacy
  • drastically
  • driven
  • pursue
  • technology
  • foundation
  • challenge
  1.  World-wide economic and trade activity has had a large impact on industry in Canada.
  2. Garth refused to reply to the accusations that he had let the team down on purpose.
  3. All three of the children in that family were motivated to succeed.
  4. The price on the house they wanted had been greatly reduced.
  5. Gloria has the talent and desire to go after a career in design.
  6. Computers and other kinds of communications tools have been a major force behind globalization.
  7. Tammy's goal was to attain a higher mark in engineering than her brother.
  8. Educators believe that phonics, or sounding words out, is the basis of an effective reading program.
  9. Computer know-how is necessary in today's economy.
  10.  Dare yourself and there will be rewards.
  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.

  • 7.
  • 8.
  • 9.
  • 10.

Score __/10

C/ Relating Meanings

  • pursue
  • respond
  • foundation
  • technology
  • competitive
  • achieve
  • enhance
  • drastically
  • driven
  • challenge

A synonym is a word that means the same or almost the same as another word.

Match a vocabulary word in the above with its synonym below.

1. chase after ________________________

2. improve ________________________

3. test ________________________

4. basis ________________________

5. machinery ________________________

An antonym is a word that means the opposite of another word.

Match a vocabulary word in the at the top of the page with its antonym below.

6. slightly ________________________

7. fail at ________________________

8. ignore ________________________

9. cooperative ________________________

10. unmotivated ________________________

Score __/10

D/ Analyzing and Comparing Words

An analogy is a comparison between two things that are alike, opposite or related in some way. Complete the analogies using the vocabulary worded below. Use each word once.

  • globalization
  • achieve
  • drastically
  • pursue
  • formal
  • enhance
  • driven
  • foundation
  • technology
  • respond
  1. study is to train as work toward is to
  2. calmly is to frantically as moderately is to
  3. support is to encourage as accomplish is to
  4. minor is to important as casual is to
  5. enquire is to ask as answer is to
  6. animal is to biology as computer is to
  7. focus is to attention as groundwork is to
  8. exercise is to tone as remodel is to
  9. separated is to isolation as connected is to
  10. contentment is to satisfied as ambition is to

Score __/10

E/ Comprehension

Read the article below and answer the questions that follow in complete sentences.

Globalization and new technologies have drastically changed the
workplace. The following article talks about the importance of
education and continuous learning.

Workplace Literacy

In the new economy, where jobs are driven by technology and information, lifelong learning is key to ensuring that Canada continues to be productive, globally competitive and economically secure. The country's success in the knowledge-based economy depends on the ability of its workforce to respond to new challenges and pursue lifelong learning opportunities.

Literacy has become an important issue for business and labour. Workplace literacy refers to the essential skills that people need at work, such as reading, writing and numeracy. It also includes critical thinking and problem solving. Canadians with strong literacy skills have better paying jobs and are less likely to become unemployed than those with lower literacy levels. The opportunity to use literacy skills on the job can actually help people maintain and enhance these skills, long after they have completed their formal education.

In the knowledge-based economy, Canada's success depends on the ability of its workforce to respond to new challenges. This is a national challenge that no single government can deal with alone. To achieve this goal, we must continue to work together with other governments, literacy partners and business and labour groups, to strengthen literacy and other essential skills that are the foundation of lifelong learning.

Questions

1. Explain what literacy means in this article.

 

2. What does Canada's success depend on?

 

3. Why is lifelong learning important for Canada?

 

4. What advantages do Canadians with high literacy skills have over those with lower literacy skills?

 

5. According to the article, is Canada globally competitive?

 

Score __/10

Total Score __/50

Top of page

Vocabulary Review: Unit 6

Complete the crossword puzzle using vocabulary words from the lessons in this unit.

Vocabulary Review: Unit 6

ACROSS

1. antonym for "cooperative"

3. to direct someone to another place

7. having a strong desire to succeed

8. describes a financial document that can be exchanged for money

9. to make sure something happens

12. to answer; to reply

16. expected to happen

19. unoccupied position

20. antonym for "exactly"

21. synonym for "hand in"

22. to make something better than it was

23. of items that need to be talked about at a meeting

24. to deliver something to a number of people

DOWN

2. antonym for "temporary"

4. to explain something clearly and exactly

5. by all members of a group, with no one disagreeing

6. happening at a set time or working in a normal way

10. for the benefit of someone else: on their _______

11. responsibility and stress

13. unsettled; not yet paid, solved or done

14. written order for money that is paid by a bank, usually to another bank

15. pause, rest or delay during a formal meeting or trial

17. guardian of someone else's assets

18. legal or not expired

Top of page

Unit 6 Word List

These are the vocabulary words from Unit 6. The number beside each word indicates the lesson in which it was studied.

  1. achieve (24)
  2. adjournment (21)
  3. administrative (22)
  4. agenda (21)
  5. anticipate (22)
  6. approval (21)
  7. approximately (23)
  8. basic (22)
  9. behalf (23)
  10. capability (22)
  11. certified (23)
  12. challenge (24)
  13. clearance (22)
  14. competitive (24)
  15. credit (21)
  16. custodian (23)
  17. distribute (21)
  18. draft (23)
  19. drastically (24)
  20. driven (24)
  21. enhance (24)
  22. ensure (24)
  23. exercise (22)
  24. formal (24)
  25. foundation (24)
  26. globalization (24)
  27. inactive (23)
  28. literacy (24)
  29. minutes (21)
  30. national (21)
  31. negotiable (23)
  32. order (21)
  33. outstanding (23)
  34. permanent (22)
  35. prescribe (23)
  36. pressure (22)
  37. previous (21)
  38. prior (23)
  39. project (21)
  40. purchasing (21)
  41. pursue (24)
  42. refer (24)
  43. regular (21)
  44. regulate (23)
  45. relation (23)
  46. represent (23)
  47. respond (24)
  48. result (22)
  49. specify (22)
  50. submit (21)
  51. switchboard (22)
  52. technology (24)
  53. term (22)
  54. transfer (22)
  55. unanimously (21)
  56. unclaimed (23)
  57. upgrading (21)
  58. vacancy (22)
  59. valid (22)
  60. worth (23)

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Answer Key

Unit 1

Lesson 1 – Answers

A/ Matching Meanings

  1. continuous
  2. focused
  3. manuscript
  4. quality
  5. investing
  6. contribute
  7. performance
  8. essential
  9. confident
  10. fascinated

B/ Using the Right Word

  1. career
  2. quality
  3. performance
  4. fascinated
  5. sponsored
  6. skills
  7. numeracy
  8. oral
  9. focused
  10. confident

C/ Relating Meanings

  1. d
  2. d
  3. b
  4. a
  5. d
  6. c
  7. b
  8. a
  9. c
  10. c

D/ Analyzing and Comparing Words

  1. career
  2. continuous
  3. confident
  4. oral
  5. fascinated
  6. numeracy
  7. essential
  8. focused
  9. sponsor
  10. skills

E/ Comprehension

  1. Essential Skills can help people carry out different tasks, provide a starting point for learning other skills, and help them adjust to change and get better jobs.
  2. After she finished upgrading, Anne helped write a historical manuscript about the building she worked in.
  3. Anne now works for a major food company.
  4. As part of a continuous learning program, Anne completed her GED and obtained a certificate from the American Society for Quality.
  5. Anne was given the job because she had experience and was a quick learner.

Lesson 2 – Answers

A/ Matching Meanings

  1. g
  2. h
  3. i
  4. a
  5. j
  6. f
  7. c
  8. b
  9. e
  10. d

B/ Using the Right Word

  1. urgent
  2. option
  3. recycle
  4. contact
  5. business
  6. competition
  7. quote
  8. review
  9. facsimile
  10. reply

C/ Relating Meanings

  1. facsimile
  2. review
  3. comment
  4. option
  5. business
  6. reply
  7. obtain
  8. urgent
  9. contact
  10. receive

D/ Analyzing and Comparing Words

  1. reinvest
  2. review
  3. refocus
  4. recycle
  5. reconnect

E/ Comprehension

  1. There are two pages being sent including the cover sheet.
  2. George received a quote from Bob's competitor.
  3. If George wanted an immediate reply he would check mark the Urgent box.
  4. The facsimile is being sent to Bob Davis at A Paper Company.
  5. George should have check marked Please Review, Please Reply or Please Comment.

Lesson 3 – Answers

A/ Matching Meanings

  1. attitude
  2. organization
  3. professional
  4. support
  5. gossip
  6. mutual
  7. dramatics
  8. diplomat
  9. positive
  10. success

B/ Using the Right Word

  1. key
  2. environment
  3. reliable
  4. positive
  5. encourage
  6. initiative
  7. diplomat
  8. attitude
  9. mutual
  10. support

C/ Relating Meanings

  1. c
  2. b
  3. b
  4. d
  5. c
  6. d
  7. d
  8. c
  9. a
  10. b

D/ Analyzing and Comparing Words

  1. gossip
  2. organization
  3. reliable
  4. initiative
  5. support
  6. attitude
  7. key
  8. dramatics
  9. success
  10. mutual

E/ Comprehension

  1. When you show initiative you act without begin told. You do something that needs to be done without waiting to be told.
  2. Mutual respect is key to a healthy work environment because everyone gets along better and as a result work is completed more effectively and efficiently.
  3. If you mentioned any two of the following, your answer is correct: You can be a team player by supporting and encouraging others, being positive, respecting others, never gossiping, being diplomatic, taking initiative, being reliable, or acting professionally.
  4. When you are reliable in the workplace, people can count on you to get the job done quickly and correctly.
  5. You can be a diplomat in the workplace by being calm and tactful when speaking to the people who share your workspace or workplace.

Lesson 4 – Answers

A/ Matching Meanings

  1. confirm
  2. excess
  3. available
  4. asset
  5. reservation
  6. orientation
  7. statutory
  8. fare
  9. knowledge
  10. fluent

B/ Using the Right Word

  1. apply
  2. available
  3. asset
  4. knowledge
  5. confirm
  6. flexible
  7. fluent
  8. candidate
  9. offer
  10. orientation

C/ Relating Meanings

  1. a, c
  2. a, b, c
  3. a, d
  4. a, b, c
  5. a, b, c, d
  6. a
  7. a, b, c
  8. a, c
  9. a, b, c, d
  10. a, b, d

D/ Analyzing and Comparing Words

  1. organization
  2. orientation
  3. reservation
  4. confirmation
  5. application
  6. fare
  7. asset
  8. fare
  9. available
  10. flexible

E/ Comprehension

  1. A counter agent must be able to lift 18 kilograms.
  2. A high school education is required to be hired as a counter agent with Via Rail.
  3. If you mentioned any three of the following, your answer is correct: A Via Rail counter agent is responsible for: 1) storing excess baggage, 2) confirming reservations, 3) applying storage tags, 4) providing train and fare information, 5) offering excellent customer service, 6) selling tickets, 7) balancing daily ticket sales.
  4. The training program for new employees is five weeks.
  5. English and French are the two languages required for a position as a counter agent with Via Rail.

Vocabulary Review: Unit 1

Vocabulary Review: Unit 1

ACROSS

3. life's work

5. athlete who plays for money

6. to show to be true

8. centred on a particular purpose

14. information session and/or tour

16. to make sure the financial figures match

18. antonym for "uncertain"

21. enchanted, interested

23. requiring immediate attention

24. crucial; necessary

25. facts, figures or data that have been learned

DOWN

1. surroundings

2. supported by a backer

4. to build up someone's confidence

7. self-driven action

9. prolonged for a period of time

10. positive or negative characteristic

11. antonym for "failure"

12. tactful ambassador

13. to supply or donate

15. accessible, ready

17. to give an opinion

19. more than what is needed

20. fundamental; chief, main

22. aloud

Top of page

Unit 2

Lesson 5 – Answers

A/ Matching Meanings

  1. h
  2. a
  3. g
  4. i
  5. b
  6. j
  7. c
  8. d
  9. e
  10. f

B/ Using the Right Word

  1. maintain
  2. description
  3. current
  4. federal
  5. notice
  6. prompt
  7. disregard
  8. delay
  9. appreciate
  10. statement

C/ Relating Meanings

  1. stock
  2. statement
  3. appreciate
  4. delay
  5. enquiry
  6. disregard
  7. maintain
  8. remittance
  9. current
  10. prompt

D/ Analyzing and Comparing Words

  1. delay
  2. current
  3. prompt
  4. remittance
  5. disregard
  6. enquiry
  7. statement
  8. maintain
  9. back ordered
  10. appreciate

E/ Comprehension

  1. The statement date is January 10, 2009.
  2. The statement is being sent to the Federal Government.
  3. Positive and courteous language is demonstrated by the use of the following words and statements: "Thank you for your business", "Please disregard…", "Your prompt payment is appreciated" and "Please direct all enquiries to…".
  4. The back ordered items are now in stock and will be shipped with the next regular order.
  5. The last invoice the customer was sent was dated December 3, 2008.

Lesson 6 – Answers

A/ Matching Meanings

  1. primary
  2. institution
  3. security
  4. vital
  5. correctional
  6. mission
  7. diploma
  8. offender
  9. thrive
  10. fulfillment

B/ Using the Right Word

  1. vital
  2. society
  3. diploma
  4. institution
  5. fulfillment
  6. motivation
  7. mission
  8. in-depth
  9. primary
  10. thrive

C/ Relating Meanings

  1. d
  2. b
  3. c
  4. d
  5. b
  6. d
  7. c
  8. a
  9. d
  10. c

D/ Analyzing and Comparing Words

  1. repossess - to take back
  2. reoffend - to break the law again
  3. institution
  4. motivation
  5. reintegration
  6. primary
  7. vital
  8. motivation
  9. offender
  10. thrive

E/ Comprehension

  1. The correctional officer is an offender's primary contact.
  2. The correctional officer's in-depth knowledge of an offender's personality and behaviour is vital to the security of the institution.
  3. A high school diploma and experience dealing with the public are two job requirements that are stated in the job description; belief in the values of the organization, flexibility, teamwork, motivation and ability to thrive in a demanding work environment are also important.
  4. Understanding and trust between the correctional officer and offender is essential to the successful reintegration of the offender into society.
  5. A secondary school diploma is required to be a correctional officer.

Lesson 7 – Answers

A/ Matching Meanings

  1. volume
  2. profile
  3. collate
  4. detailed
  5. function
  6. alternative
  7. secondary
  8. determine
  9. effective
  10. efficient

B/ Using the Right Word

  1. function
  2. efficient
  3. volume
  4. photocopy
  5. inventory
  6. detailed
  7. collate
  8. determine
  9. effective
  10. instructions

C/ Relating Meanings

  1. a, b, d
  2. a, b, c
  3. a, c, d
  4. a, b, c
  5. a, b, c, d
  6. a, b
  7. a, c
  8. a, c
  9. a, b, c, d
  10. a, c

D/ Analyzing and Comparing Words

  1. secondary
  2. efficient
  3. collate
  4. completion
  5. sort
  6. inventory
  7. profile
  8. effective
  9. instructions
  10. alternative

E/ Comprehension

  1. The NOC number for a Photocopy Machine Operator is 9471.
  2. Any of the following would be an appropriate answer: understand and carry out detailed instructions, handle high volume periods efficiently and effectively, determine inventory and order supplies, clean machines and sort and collate papers.
  3. High volume periods are times when it is really busy and a lot of photocopying is being done.
  4. It is important to determine inventory because you do not want to run out of supplies.
  5. To be a photocopy machine operator, you must have completed at least two years of secondary school; an alternative approved by the Public Service Commission (PSC) is also acceptable.

Lesson 8 – Answers

A/ Matching Meanings

  1. attach
  2. employment
  3. goal
  4. document
  5. résumé
  6. applicable
  7. continue
  8. polite
  9. deadline
  10. directions

B/ Using the Right Word

  1. document(s)
  2. applicable
  3. continue
  4. directions
  5. information
  6. attach
  7. provide
  8. deadline
  9. polite
  10. goal

C/ Relating Meanings

  1. b, c, d
  2. a, b, c
  3. a, c
  4. b, d
  5. a, b, c, d
  6. a, c, d
  7. a, c
  8. a, b, c, d
  9. a, b, c, d
  10. a, b, d

D/ Analyzing and Comparing Words

  1. employment
  2. goal
  3. attach
  4. deadline
  5. applicable
  6. directions
  7. document
  8. continue
  9. polite
  10. provide

E/ Comprehension

  1. N/A means not applicable. It should be used on forms to show that you have seen the question, but it does not apply to you.
  2. Someone applying for a job may be asked to provide their Social Insurance Number (SIN).
  3. If your application looks messy, you should ask for another one and rewrite your information.
  4. Another name for unpaid work is volunteer work. It can help you to get paid employment by giving you skills, experience, references, and networking contacts.
  5. You can follow up with employers by calling to confirm that they have received your application.

Vocabulary Review: Unit 2

Vocabulary Review: Unit 2

ACROSS

2. to like something and be thankful for it

5. merchandise on hand

7. aim or purpose

8. official document proving education

13. written announcement

14. to ignore something or someone

16. prison or school, for example

17. number or amount of something

18. accomplishing something using time and energy wisely

19. describes something that happens first or is the main or most important thing

20. showing good manners

21. different possible choice

DOWN

1. central, as in government

2. affecting or relating to something or someone

3. when someone is paid to work for a person or company

4. to cause something to take longer than planned

5. bill for goods or services provided

6. quick and on time

9. detailed information on how to do something

10. someone who offers to do something

11. people in general, as a large organized group

12. formal oral or written message

15. document describing your education and work experience

Top of page

Unit 3

Lesson 9 – Answers

A/ Matching Meanings

Mystery Sentence: A good employee should be punctual.

  1. degradable
  2. chemist
  3. experimenting
  4. consumers
  5. concerned
  6. production
  7. solution
  8. issued
  9. material
  10. landfill

B/ Using the Right Word

  1. patent
  2. issued
  3. polyethylene
  4. chemist
  5. decomposes
  6. plant
  7. consumers
  8. roughly
  9. experimenting
  10. solution

C/ Relating Meanings

  1. a, b, c, d
  2. a
  3. a, c, d
  4. b, c
  5. a, b, c, d
  6. b, c
  7. a, b, c
  8. a, b, c, d
  9. a
  10. b, d

D/ Analyzing and Comparing Words

  1. polytechnical
  2. polyglot
  3. polygraph
  4. polygon
  5. polyethylene

E/ Comprehension

  1. Harry Wasylyk is credited with inventing plastic garbage bags.
  2. The first bags were produced in Harry Wasylyk's kitchen.
  3. Union Carbide bought Wasylyk's business and began producing garbage bags on a large scale.
  4. Larry Hanson and Frank Plomp were also working on the invention around the same time.
  5. Dr. Guillet developed a kind of plastic that decomposes in direct sunlight.

Lesson 10 – Answers

A/ Matching Meanings

  1. i
  2. f
  3. e
  4. c
  5. h
  6. a
  7. b
  8. d
  9. j
  10. g

B/ Using the Right Word

  1. receptionist
  2. request
  3. extremely
  4. courteous
  5. manner
  6. schedule
  7. financial
  8. files
  9. management
  10. commended

C/ Relating Meanings

  1. b, c
  2. a, b, d
  3. a, b, c
  4. a, d
  5. c
  6. a, b, c
  7. a, b, c, d
  8. b, c
  9. a, b, c, d
  10. a, b, c

D/ Analyzing and Comparing Words

  1. receptionist
  2. dozen
  3. commend
  4. management
  5. rare
  6. request
  7. chairperson
  8. pioneer
  9. file
  10. financial

E/ Comprehension

  1. The first sentence, "I wish to commend your receptionist," tells you the purpose of the letter.
  2. Mr. Day's development company is located at 516 West Crescent, Winnipeg, Manitoba.
  3. Nancy Carver is an asset to ABC Accounting because she handled matters in a professional and courteous manner.
  4. I would say this is both a "good news" and a "bad news" letter. It is good news because someone is doing her job really well and bad news because someone else is possibly doing a poor job.
  5. Mr. Day ends the letter on a positive note by saying that he will continue to do business with ABC Accounting Limited in the future.

Lesson 11 – Answers

A/ Matching Meanings

  1. a
  2. c
  3. b
  4. c
  5. a
  6. a
  7. b
  8. d
  9. b
  10. a

B/ Using the Right Word

  1. strengths
  2. adventure
  3. avoid
  4. identify
  5. opinion
  6. situation
  7. pride
  8. belief
  9. opportunity
  10. value

C/ Relating Meanings

  1. a, b, c, d
  2. a, d
  3. c, d
  4. a, b, d
  5. a, b, c, d
  6. a, d
  7. b, c, d
  8. a, b, c
  9. b, c
  10. a, b, c, d

D/ Analyzing and Comparing Words

1 2 3 4
a. values
b. beliefs
c. opinions
a. opinion
b. attitude
a. weakness
b. limitation
a. satisfaction
b. self-importance
c. self-respect

E/ Comprehension

  1. It is important to be on time when meeting a networking contact because that person has set aside time to talk to you and help you.
  2. Attitude is just as important as skills and knowledge when it comes to finding and keeping a job.
  3. If you want to have a positive attitude you should avoid using "quick fixes" as solutions to problems.
  4. You know that you have learned from your mistakes when you are faced with a similar situation and you approach it differently than you did originally.
  5. It is important to know your strengths so that you can be confident and able to explain your strengths to a possible employer.

Lesson 12 – Answers

A/ Matching Meanings

  1. implying
  2. reporting
  3. minimum
  4. hospitality
  5. attendant
  6. accreditation
  7. communication
  8. client
  9. guarantee
  10. responsibility

B/ Using the Right Word

  1. period
  2. extended
  3. responsibility
  4. according to
  5. guaranteed
  6. reported
  7. communication
  8. board
  9. hospitality
  10. tourism

C/ Relating Meanings

  1. a, b, c, d
  2. a, b, c, d
  3. b, c
  4. c, d
  5. a, b, c, d
  6. a, b, c, d
  7. a, b, c
  8. a, b, c
  9. a, c, d
  10. a, b, c, d

D/ Analyzing and Comparing Words

  1. board
  2. responsibility
  3. board
  4. period
  5. board
  6. responsibility
  7. board
  8. period
  9. period
  10. board

E/ Comprehension

  1. There are no guaranteed hours. You indicate when you are available (on the spare board) and are called in when needed. You must be willing to work various hours: days, nights, evenings, weekends and statutory holidays.
  2. You must have a high school diploma. Accreditation from a tourism and hospitality program is an asset.
  3. People who use VIA trains are referred to as clients and passengers.
  4. If you mentioned any four of the following, your answer is correct: offering great customer service, helping passengers board the train and carry their luggage, serving drinks and meals, preparing rooms in the sleeper car and performing cleaning duties.
  5. Service attendants on VIA trains need to be fluently bilingual in English and French.

Vocabulary Review: Unit 3

Vocabulary Review: Unit 3

ACROSS

1. approximately

2. to give something out officially

3. antonym of "maximum"

6. person who buys or uses a product or service

8. process of making something

12. principles and beliefs a person thinks are important

14. exciting experience or journey

15. answer to a problem

16. to praise or congratulate

17. exchange of information

18. papers in a folder

19. synonym for "polite"

 

DOWN

1. giving information about something that has happened

4. to suggest something without actually saying it

5. to stay away from something or someone

7. employee who greets visitors and answers the telephone

9. someone's personal view of something or someone

10. synonym for "recognize"

11. promise that the quality of something is very good

13. twelve items

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Unit 4

Lesson 13 – Answers

A/ Matching Meanings

Mystery Word: Penicillin

  1. prescription
  2. receipt
  3. sanitary
  4. syringe
  5. discount
  6. narcotic
  7. sterile
  8. surgical
  9. pandemic
  10. economy

B/ Using the Right Word

  1. pandemic
  2. sterile
  3. prescription
  4. penicillin
  5. quantities
  6. sanitary
  7. method
  8. economy
  9. disposable
  10. receipt

C/ Relating Meanings

  1. a, b, c
  2. a
  3. a
  4. a, b, c, d
  5. d
  6. a, b, c, d
  7. discount
  8. narcotic
  9. prescription
  10. disposable

D/ Analyzing and Comparing Words

  1. economical
  2. economically
  3. economy
  4. economics
  5. economize

E/ Comprehension

  1. The customer on the sales receipt is Gordon Flowers Medical Store at 690 Compton Road, Etobicoke, Ontario, J5P 4N9
  2. The name of the company providing the supplies is Central Medical Supply Limited.
  3. The date of the sales receipt is March 29, 2009
  4. One unit of surgical tape costs $10.00
  5. The subtotal is $5399.80.

Lesson 14 – Answers

A/ Matching Meanings

  1. magnet
  2. contemporary
  3. champion
  4. debate
  5. bridge
  6. satisfy
  7. affect
  8. constituency
  9. contribution
  10. policy

B/ Using the Right Word

  1. constituency
  2. Parliament
  3. contemporary
  4. debate
  5. championed
  6. array
  7. implemented
  8. contribution
  9. region
  10. magnet

C/ Relating Meanings

  1. a, c, d
  2. a, b, c, d
  3. a, c, d
  4. a, d
  5. a, b, c, d
  6. c, d
  7. a, b, c, d
  8. a, b, d
  9. a, b, c
  10. a, b, c

D/ Analyzing and Comparing Words

  1. implement
  2. parliament
  3. satisfy
  4. region
  5. cause
  6. contribution
  7. champion
  8. array
  9. bridge
  10. contemporary

E/ Comprehension

  1. In the House of Commons Chamber MPs debate current issues that can affect all Canadians.
  2. MPs have offices on Parliament Hill and in their constituencies.
  3. The main roles of an MP are to debate contemporary issues, meet with people to discuss issues, champion causes, develop and implement national policies and help people.
  4. To "champion causes" means to help with or support things that you believe are important.
  5. The MPs themselves determine whether they are satisfied with their contributions and have made a difference. In addition, by re-electing them or voting them out of office the people in their constituencies tell them whether they have done a good job.

Lesson 15 – Answers

A/ Matching Meanings

  1. h
  2. d
  3. e
  4. b
  5. g
  6. a
  7. f
  8. i
  9. j
  10. c

B/ Using the Right Word

  1. justify
  2. persuade
  3. modify
  4. estimate
  5. analysis
  6. integrate
  7. schematic
  8. facilitate
  9. calculation
  10. assembly

C/ Relating Meanings

  1. a, b, d
  2. a, b
  3. a, b, c, d
  4. a, c, d
  5. a, b, c, d
  6. a
  7. a, b, c
  8. a, b, c, d
  9. a, b, c, d
  10. a, c, d

D/ Analyzing and Comparing Words

  1. scan
  2. calculation
  3. integrate
  4. critique
  5. justify
  6. analysis
  7. modify
  8. attachment
  9. persuade
  10. facilitate

E/ Comprehension

  1. You may read to gather information, grasp overall meaning, understand, learn, critique or evaluate.
  2. Numeracy is the Essential Skill that includes measuring and estimating.
  3. The Essential Skills being used to complete this lesson are reading (to understand), thinking (problem solving, use of memory, finding information) and document use (to fill in the answers on the form). Note: If you are doing this exercise on a computer, you can add computer use.
  4. Using multiple sources means looking in more than one place for information. You could check books, the Internet, newspapers, magazines, videos, etc.
  5. Thinking is the Essential Skill that includes decision making and organizing.

Lesson 16 – Answers Unit 4

A/ Matching Meanings

  1. bookkeeping
  2. manual
  3. ledger
  4. payroll
  5. entries
  6. journal
  7. requirements
  8. utility
  9. sector
  10. transaction

B/ Using the Right Word

  1. bookkeeping
  2. transactions
  3. accounts
  4. journal
  5. payroll
  6. general
  7. ledger
  8. reconcile
  9. manual
  10. statistical

C/ Relating Meanings

  1. a, b, c
  2. a, d
  3. a, b, c
  4. a, c, d
  5. b, c, d
  6. a, b, c
  7. a, b, c, d
  8. a, b, c
  9. a, b, d
  10. a, c, d

D/ Analyzing and Comparing Words

  1. reconcile
  2. general
  3. bookkeeping
  4. manual
  5. statistical
  6. sector
  7. utility
  8. transaction
  9. journal
  10. post

E/ Comprehension

  1. If you mentioned any three of the following, your answer is correct: post journal entries and reconcile accounts; maintain general ledgers and prepare financial statements; calculate and prepare cheques for payrolls and for utility, tax and other bills; complete and submit tax forms, workers' compensation forms, pension contribution forms and other government documents; prepare tax returns; prepare other statistical, financial and accounting reports.
  2. Bookkeepers are employed throughout the private and public sectors, or they may be self-employed.
  3. The two types of bookkeeping systems referred to are manual and computerized bookkeeping.
  4. The government forms might include tax forms, workers' compensation forms and pension contribution forms.
  5. A bookkeeper might receive bills for utilities such as water, electricity and natural gas.

Vocabulary Review: Unit 4

Vocabulary Review: Unit 4

ACROSS

1. kind of information presented using numbers

4. detailed study or examination of something

9. to have an influence on

12. extremely clean

13. way of doing something

15. done by hand

16. to put into practice

17. group of things displayed in an attractive way

18. list of employees and how much each earns

DOWN

1. amount before the final total

2. to read something very quickly to determine the subject

3. record books for bookkeepers

5. to become part of a group

6. synonym for "modern"

7. deadly disease or illness that spreads around the world

8. drawn to show how something looks and works

10. to make agree

11. to combine ideas or information into a new whole

12. to read through something quickly to find a piece of information

14. to give a good reason for something

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Unit 5

Lesson 17 – Answers

A/ Matching Meanings

  1. attention
  2. depart
  3. frequently
  4. retrieve
  5. cooperation
  6. in advance
  7. prepare
  8. accommodate
  9. memorandum
  10. regarding

B/ Using the Right Word

  1. department
  2. retrieve
  3. attention
  4. clerk
  5. advance
  6. regarding
  7. depart
  8. prepare
  9. cooperation
  10. appropriate

C/ Relating Meanings

  1. lawyer
  2. escape
  3. offer
  4. giving orders
  5. facts
  6. difficult
  7. reply
  8. announce
  9. gas attendant
  10. contrary to

D/ Analyzing and Comparing Words

  1. procedure
  2. cooperation
  3. accommodate
  4. memorandum
  5. clerk
  6. depart
  7. attention
  8. frequently
  9. advance
  10. retrieve

E/ Comprehension

  1. The administrative staff is made up of bookkeepers, secretaries and file clerks.
  2. The shortened form of the word "memorandum" Is "memo".
  3. The memorandum is regarding attendance.
  4. Jennifer Waldo is focusing on the clerical department because it has been reported to her that attendance is becoming an issue.
  5. A staff member who needs to leave early must let the team leader know a few days before.

Lesson 18 – Answers

A/ Matching Meanings

  1. briefly
  2. c.c.
  3. head
  4. inbox
  5. prioritize
  6. addressee
  7. humorous
  8. discreet
  9. develop
  10. practice

B/ Using the Right Word

  1. head
  2. practice
  3. inbox
  4. humorous
  5. prioritize
  6. forwarded
  7. c.c.
  8. developed
  9. conducted
  10. tone

C/ Relating Meanings

  1. b, c
  2. b
  3. b, c, d
  4. a, b, c, d
  5. a, b
  6. b, c, d
  7. a, b
  8. a, c, d
  9. b, c, d
  10. a, b, d

D/ Analyzing and Comparing Words

  1. addressee
  2. courier
  3. practice
  4. inbox
  5. discreet
  6. briefly
  7. develop
  8. forward
  9. humorous
  10. head

E/ Comprehension

  1. Don Director is receiving a copy of this email. (His name is in the "Cc" line.)
  2. If you mentioned any two of the following, your answer is correct: Make good use of the subject line, target your message, click on "Reply" instead of "Reply to all", watch your tone, be discreet, use a full signature block when sending an email to someone outside the company.
  3. It is important to include your contact information when sending an email so that recipients won't have to look it up if they want to send you something by fax or courier or call you on the phone.
  4. To help recipients prioritize, you can briefly state the subject of the email; if the matter is urgent or you need them to take action, you can tell them that as well.
  5. You should be careful what you say in emails because you never know who could end up reading them.

Lesson 19 – Answers

A/ Matching Meanings

  1. proficient
  2. rigorous
  3. official
  4. fierce
  5. demonstrate
  6. coveted
  7. dedicated
  8. discipline
  9. expand
  10. multiple

B/ Using the Right Word

  1. astronaut
  2. multiple
  3. aviation
  4. fierce
  5. rigorous
  6. proficient
  7. coveted
  8. dedicated
  9. demonstrate
  10. select

C/ Relating Meanings

  1. a, b, c
  2. a, b, c, d
  3. b
  4. a, b, d
  5. a, b, c, d
  6. a, c, d
  7. a, b, d
  8. a, b, c
  9. a, b, c, d
  10. a, c, d

D/ Analyzing and Comparing Words

  1. aviation
  2. degree
  3. preferably
  4. coveted
  5. expand
  6. rigorous
  7. multiple
  8. select
  9. official
  10. proficient

E/ Comprehension

  1. Degrees in medicine, science and/or engineering are required to become an astronaut.
  2. Optional skills include skydiving, scuba diving and piloting aircraft.
  3. Astronauts must maintain their physical fitness.
  4. The competition is fierce because there are few positions available and many people are interested in space travel.
  5. Astronauts must undergo continuous and rigorous training.

Lesson 20 – Answers

A/ Matching Meanings

  1. j
  2. e
  3. c
  4. h
  5. g
  6. i
  7. f
  8. d
  9. a
  10. b

B/ Using the Right Word

  1. teller
  2. valuables
  3. supervise
  4. establishments
  5. enforce
  6. patrol
  7. vandalism
  8. coordinated
  9. automated
  10. access

C/ Relating Meanings

  1. a
  2. a, b, c
  3. c, d
  4. a, b, c,
  5. a, b, c
  6. a, c, d
  7. a, b
  8. d
  9. a, d
  10. c

D/ Analyzing and Comparing Words

  1. supervise, manage, S
  2. industrial, residential, A
  3. vandalism, restoration, A
  4. access, admittance, S
  5. automated, computerized, S
  1. automated
  2. autograph
  3. automobile
  4. automatic
  5. autobiography

E/ Comprehension

  1. The main duties of security guards are guarding property against theft and vandalism, controlling access to establishments, maintaining order and enforcing regulations at public events and within establishments.
  2. Guards are employed by private security agencies, retail stores, industries, museums and other establishments.
  3. They control access to establishments so that people can be checked as they enter or exit. They can restrict people from an area if they don't have a pass. They can tell visitors where they can or cannot go.
  4. They guard against theft, shoplifting, fire and vandalism. They could maintain order and do security checks at airports.
  5. Security guards would supervise and coordinate the activities of other security guards.

Vocabulary Review: Unit 5

Vocabulary Review: Unit 5

ACROSS

2. a person's job

4. desired by many

6. way of doing things

9. to make or manufacture

10. qualification of a university graduate

11. a business that offers a service to a person or another business

15. series of actions done in a certain order or manner

16. to get something back

17. place where emails are received

18. often

 

DOWN

1. more than one

3. synonym for "organize"

5. items that are worth a lot of money

7. find ways to help

8. synonym for "show"

11. to give someone permission to what they need

12. an employee who keeps records

13. someone who travels in space

14. to direct and oversee

15. to guard an area

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Unit 6

Lesson 21 – Answers

A/ Matching Meanings

  1. agenda
  2. national
  3. distribute
  4. previous
  5. regular
  6. submit
  7. unanimously
  8. project
  9. minutes
  10. approval

B/ Using the Right Word

  1. distribute
  2. unanimously
  3. adjournment
  4. upgrading
  5. agenda
  6. credit
  7. minutes
  8. national
  9. purchasing
  10. previous

C/ Relating Meanings

  1. adjournment
  2. upgrading
  3. project
  4. agenda
  5. approval
  6. previous
  7. order
  8. distribute
  9. regular
  10. submit

D/ Analyzing and Comparing Words

  1. credit
  2. national
  3. submit
  4. adjournment
  5. order
  6. previous
  7. upgrading
  8. regular
  9. distribute
  10. agenda

E/ Comprehension

  1. The next meeting will be held at 10:15 a.m. on January 15, in Halifax.
  2. Jennifer Waldo prepared the minutes.
  3. The meeting was called to order at 10:15 a.m. on December 15, in Halifax.
  4. Review of purchasing policies is under the heading New Business.
  5. The agenda items for the next meeting are Skills Upgrading Project and Orientation of New Employees.

Lesson 22 – Answers

A/ Matching Meanings

  1. g
  2. f
  3. d
  4. c
  5. a
  6. b
  7. h
  8. e
  9. j
  10. i

B/ Using the Right Word

  1. basic
  2. terms
  3. transferring
  4. anticipated
  5. specify
  6. pressure
  7. permanent
  8. clearance
  9. exercise
  10. switchboard

C/ Relating Meanings

  1. terms
  2. clearance
  3. specify
  4. result
  5. pressure
  6. basic
  7. valid
  8. capabilities
  9. permanent
  10. vacant

D/ Analyzing and Comparing Words

  1. administrative
  2. clearance
  3. pressure
  4. terms
  5. transferring
  6. permanent
  7. vacancy
  8. valid
  9. result
  10. switchboard

E/ Comprehension

  1. For this position the computer applications you need to know are Windows, electronic mail, electronic scheduler, WordPerfect, MS Word, MS Excel and Internet browser.
  2. In this position, you need to be able to type 0-40 words per minute.
  3. The employer is looking for one to two years of experience for this position.
  4. Failure to apply for the position in the manner specified could result in your application not being properly considered for the position.
  5. If you mentioned any two of the following, your answer is correct: maintain inventory of office supplies, order supplies and equipment, provide information to staff and the general public, file documents.

Lesson 23 – Answers

A/ Matching Meanings

  1. relation
  2. inactive
  3. draft
  4. worth
  5. regulate
  6. outstanding
  7. approximately
  8. prior
  9. prescribed
  10. represent

B/ Using the Right Word

  1. certified
  2. worth
  3. approximately
  4. prior
  5. unclaimed
  6. outstanding
  7. negotiable
  8. represent
  9. in relation to
  10. custodian

C/ Relating Meanings

  1. represent
  2. negotiable
  3. draft
  4. regulated
  5. custodian
  6. prior
  7. unclaimed
  8. outstanding
  9. approximately
  10. inactive

D/ Analyzing and Comparing Words

  1. custodian
  2. inactive
  3. approximately
  4. worth
  5. outstanding
  6. regulate
  7. relation
  8. prior
  9. draft
  10. prescribed

E/ Comprehension

  1. Balances under $500 made up 88% of the number of balances.
  2. The amendments changed the policy so that the Bank of Canada now holds unclaimed balances for 30 years, once the accounts have been inactive for 10 years. Therefore, balances will now be held for a total of 40 years prior to being considered abandoned once and for all. Only balances of less than $1,000 will be lost forever after the 40-year period.
  3. When an account with less than $1,000 has been inactive for 40 years the balance is considered abandoned once and for all. (Balances of $1,000 or more are kept for longer.)
  4. Approximately 845,000 unclaimed balances were being held by the Bank of Canada in 2006.
  5. If you mentioned any three of the following, your answer is correct: deposit account, bank draft, certified cheque, deposit receipt, money order, GIC, term deposit, credit card balance or traveller's cheque.

Lesson 24 – Answers

A/ Matching Meanings

  1. competitive
  2. refer
  3. formal
  4. literacy
  5. pursue
  6. technology
  7. ensure
  8. challenge
  9. enhance
  10. achieve

B/ Using the Right Word

  1. globalization
  2. respond
  3. driven
  4. drastically
  5. pursue
  6. technology
  7. achieve
  8. foundation
  9. literacy
  10. challenge

C/ Relating Meanings

  1. pursue
  2. enhance
  3. challenge
  4. foundation
  5. technology
  6. drastically
  7. achieve
  8. respond
  9. competitive
  10. driven

D/ Analyzing and Comparing Words

  1. pursue
  2. drastically
  3. achieve
  4. formal
  5. respond
  6. technology
  7. foundation
  8. enhance
  9. globalization
  10. driven

E/ Comprehension

  1. In this article, literacy refers to the essential skills that people need at work, such as reading, writing and numeracy. It also includes critical thinking and problem solving.
  2. Canada's success depends on the ability of its workforce to respond to new challenges.
  3. Lifelong learning is key to ensuring that Canada continues to be productive, globally competitive and economically secure.
  4. Canadians with strong literacy skills have better paying jobs and are less likely to become unemployed.
  5. Canada is globally competitive, but literacy levels need to improve if we want to maintain that status.

Vocabulary Review: Unit 6

Vocabulary Review: Unit 6

ACROSS

1. antonym for "cooperative"

3. to direct someone to another place

7. having a strong desire to succeed

8. describes a financial document that can be exchanged for money

9. to make sure something happens

12. to answer; to reply

16. expected to happen

19. unoccupied position

20. antonym for "exactly"

21. synonym for "hand in"

22. to make something better than it was

23. list of items that need to be talked about at a meeting

24. to deliver something to a number of people

DOWN

2. antonym for "temporary"

4. to explain something clearly and exactly

5. by all members of a group, with no one disagreeing

6. happening at a set time or working in a normal way

10. for the benefit of someone else: on their _______

11. responsibility and stress

13. unsettled; not yet paid, solved or done

14. written order for money that is paid by a bank, usually to another bank

15. pause, rest or delay during a formal meeting or trial

17. guardian of someone else's assets

18. legal or not expired

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Word List

(The numbers in parentheses refer to the lessons where the words are defined.)

  • ability (11)
  • access (20)
  • accommodate (17)
  • according (12)
  • account (16)
  • accreditation (12)
  • achieve (24)
  • addressee (18)
  • adjournment (21)
  • administrative (22)
  • advance (17)
  • adventure (11)
  • affect (14)
  • agency (20)
  • agenda (21)
  • alternative (7)
  • analysis (15)
  • anticipate (22)
  • applicable (8)
  • apply (4)
  • appreciate (5)
  • appropriate (17)
  • approval (21)
  • approximately (23)
  • armoured (20)
  • array (14)
  • assembly (15)
  • asset (4)
  • assigned (20)
  • astronaut (19)
  • attach (8)
  • attachment (15)
  • attendant (12)
  • attention (17)
  • attitude (3)
  • automated (20)
  • available (4)
  • aviation (19)
  • avoid (11)
  • back ordered (5)
  • balance (4)
  • basic (22)
  • behalf (23)
  • belief (11)
  • board (12)
  • bookkeeping (16)
  • bridge (14)
  • briefly (18)
  • business (2)
  • calculation (15)
  • candidate (4)
  • capability (22)
  • career (1)
  • cause (14)
  • c.c. (18)
  • certified (23)
  • chairperson (10)
  • challenge (24)
  • champion (14)
  • chemist (9)
  • clearance (22)
  • clerk (17)
  • client (12)
  • collate (7)
  • commend (10)
  • comment (2)
  • communication (12)
  • competition (2)
  • competitive (24)
  • completion (7)
  • concern (9)
  • conduct (18)
  • confident (1)
  • confirm (4)
  • constituency (14)
  • consumer (9)
  • contact (2)
  • contemporary (14)
  • continue (8)
  • continuous (1)
  • contribute (1)
  • contribution (14)
  • cooperation (17)
  • coordinate (20)
  • correctional (6)
  • courier (18)
  • courteous (10)
  • coveted (19)
  • credit (21)
  • critique (15)
  • current (5)
  • custodian (23)
  • deadline (8)
  • debate (14)
  • decide (11)
  • decompose (9)
  • dedicated (19)
  • degradable (9)
  • degree (19)
  • delay (5)
  • demonstrate (19)
  • depart (17)
  • department (17)
  • description (5)
  • detail (7)
  • determine (7)
  • develop (18)
  • diploma (6)
  • diplomat (3)
  • directions (8)
  • discipline (19)
  • discount (13)
  • discreet (18)
  • disposable (13)
  • disregard (5)
  • distribute (21)
  • document (8)
  • dozen (10)
  • draft (23)
  • dramatics (3)
  • drastically (24)
  • driven (24)
  • economy (13)
  • effective (7)
  • efficient (7)
  • employment (8)
  • encourage (3)
  • enforce (20)
  • enhance (24)
  • enquiry (5)
  • ensure (24)
  • entry (16)
  • environment (3)
  • essential (1)
  • establishment (20)
  • estimate (15)
  • excess (4)
  • exercise (22)
  • expanding (19)
  • experiment (9)
  • extended (12)
  • extremely (10)
  • facilitate (15)
  • facsimile (2)
  • fare (4)
  • fascinated (1)
  • federal (5)
  • fierce (19)
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